HomeSupport systemWordPressKuteShopproducts picture not shows
  • Customer

    products picture not shows

    Posted by: hbehin Jun 12, 2017 at 14:16 (7 year ago)
    Hi
    on my first page there are some rows for products categories like QNAP Enterprise, my problem is while you open page with mobile or tablet picture of products is not shown
    Please advise
    regards
  • Customer

    Posted by: Kazim Vu, Jun 13, 2017 at 02:08 (7 year ago)

    Hi hbehin
    I checked on your site and did not get the same problems as you mentioned above. It's working well( i just sent 2 videos shot via your email)
    Please check again and let me know.
    Regards,
  • Customer

    Posted by: saintalfred, Jun 13, 2017 at 04:15 (7 year ago)

    Actually, I have the same problem. The homepage images don't load but other images load.
    screen-593f66e280074.PNG
  • Customer

    Posted by: Kazim Vu, Jun 13, 2017 at 06:37 (7 year ago)

    Hi hbehin
    The cause by you have not add the product images there. Please add them and you will see. If it does not show, you need to provide your Admin login accounts via secret information area. I would like to check directly you site and show you how to show them.
    Regards,
  • Customer

    Posted by: saintalfred, Jun 18, 2017 at 06:38 (7 year ago)

    Hello, I can see that you conveniently ignored my comment. Could you please help me look into it now since I have renewed my support?

    Thanks
  • Customer

    Posted by: Kazim Vu, Jun 18, 2017 at 22:36 (7 year ago)

    As i mentioned above, you have not provide your Admin login accounts. How can i check without these info? Please provide your Admin login accounts via secret information area. I would like to check direcly on your site and show you how to fix it.
    Regards,
  • Customer

    Posted by: saintalfred, Jun 19, 2017 at 04:01 (7 year ago)

    The website is wearme.ng, The login details are below:
  • Customer

    Posted by: Kazim Vu, Jun 19, 2017 at 07:07 (7 year ago)

    Hi hbehin
    I could not access your Admin login. Please check again and let me know.
    Regards,
    adminlogin-594778239b94c.png
  • Customer

    Posted by: saintalfred, Jun 19, 2017 at 15:58 (7 year ago)

    Hello,

    Thank you for your response and apologies my partner changed the login details.

    Please use the details below:


    Thanks
  • Customer

    Posted by: Kazim Vu, Jun 19, 2017 at 16:26 (7 year ago)

    Hi
    I checked your site and found the cause by the Awesome Widgets for SiteOrigin Page Builder plugin. Please deactivate that plugin and your issue will be solved. If you have other questions, do not hesitate to contact with me. I will help you.
    Regards,
  • Customer

    Posted by: saintalfred, Jun 20, 2017 at 08:49 (7 year ago)

    Hello, Thanks for your response. I have deactivated the plugins and cleared my cache and the issue persists. I installed the plugins (Awesome Widgets for SiteOrigin Page Builder and SiteOrigin Page Builder) when I had this issue.
  • Customer

    Posted by: Kazim Vu, Jun 21, 2017 at 06:07 (7 year ago)

    Hi saintalfred,
    It's working well from my side( see the attachment screenshot). Please check again and let me know.
    Regards,
    images-594a0d2c7afdf.png
  • Customer

    Posted by: saintalfred, Jun 21, 2017 at 08:36 (7 year ago)

    Hello Kazim,

    Could you please check it on mobile? My country is 83% mobile and every mobile user is complaining.

    Thanks
  • Customer

    Posted by: Kazim Vu, Jun 21, 2017 at 09:20 (7 year ago)

    Oh, sorry, i checked on PC only. My coders will check and fix it soon.
    Thanks for your patience!
    Regards,
  • Customer

    Posted by: Kazim Vu, Jun 22, 2017 at 07:32 (7 year ago)

    Hi saintalfred,
    Your issue on mobile version fixed. Please check and let me know your results( I tested on my phone, it works).
    If you have other questions, do not hesitate to contact with me. I will help you.
    BTW, Could you go here: http://themeforest.net/downloads then rate me a good review + 5 stars please? It's really worth with me.
    Thank you and Have a great day!
  • Customer

    Posted by: hbehin, Jul 3, 2017 at 14:46 (7 year ago)

    hi
    i am so sorry for delay , I was in overseas
    i send my login details on secret
    tx
  • Customer

    Posted by: Kazim Vu, Jul 4, 2017 at 02:38 (7 year ago)

    Hi saintalfred,
    As i replied above. Your issue on mobile version fixed. Do you have any questions? Please let me know.
    Regards,
  • Customer

    Posted by: hbehin, Jul 6, 2017 at 08:18 (7 year ago)

    hi
    you made mistake
    it is not fixed i am talking on www.serveroption.com.au
    it is not working on mobile
    tx
  • Customer

    Posted by: Kazim Vu, Jul 6, 2017 at 08:38 (7 year ago)

    Oh, sorry hbehin
    Please provide your FTP accounts details or connect via skype: itsonla to get direct support
    Waiting your reply!
  • Customer

    Posted by: Kazim Vu, Jul 6, 2017 at 08:40 (7 year ago)

    because mr.wearme posted his question into you ticket so i got confused. I am really sorry.
  • Customer

    Posted by: Kazim Vu, Jul 6, 2017 at 08:45 (7 year ago)

    Also, please update to the latest theme version( ver 1.7.5) and let me know your results( maybe it fixed)
    To update the KuteShop theme:
    Step 1: Backup your site( Include codes + Database)
    Step 2: From the dashboard>>Appearance>>Theme, you need to activate the default template( Ex; Twenty Seventeen theme)
    ( you can refer this document, it's the same http://test.kutethemes.net/koolshop_doc/#mazanoupdate)
    Step 3: Click on Kutetheme and then click Delete( look down in the right). NOTE: DO NOT delete the Kutetheme-Child
    Step 4: Return the dashboard choose Plugins then deactive the Kutetheme Toolkit, Slider Revolution, WPBakery Visual Composer and delete them.
    Step 5: Return the Appearance menus choose Theme>>Add New>>choose your latest theme version>>Install
    Step 6: Return the Plugins menus>>New>>and choose the Kutetheme Toolkit (Slider Revolution, WPBakery Visual Composer plugins are the same)>>Install>>and activate them.
    Please do it and let me know
  • Customer

    Posted by: hbehin, Jul 17, 2017 at 15:16 (7 year ago)

    hi
    it is not working i can not delete old version
    please solve this issue for me . I am paying for VPS server for nothing
  • Customer

    Posted by: hbehin, Jul 17, 2017 at 15:20 (7 year ago)

    my website is gone
  • Customer

    Posted by: Kazim Vu, Jul 18, 2017 at 01:42 (7 year ago)

    Hi hbehin
    Please create a new ticket and drop your questions + Admin login + FTP accounts details there. Did you backup your site yet? Please let me know, i will help you.
    Waiting your reply!
    Regards,

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