• Customer

    impossible to upgrade the woocommerce theme file and my plugins EXTRA FEES doesn't work with your theme

    Posted by: logistica2015 Jun 6, 2017 at 07:39 (8 year ago)
    Hi, I'm Francesca from italy, you old customer.
    last week I have extend support, so I ask for your assistance.
    I have 2 issue:
    FIRTS: I need to update the woocommerce kute boutique files. I downloaded the last update in themeforest website, but inside the foldes there aren't all of the files that I need, for example in "kute-boutique/woocommerce/checkout/" there is only "form-checkout.php" file.
    Also, this file "/wp-content/themes/kute-boutique/woocommerce/checkout/form-checkout.php" generate a double "woocommerce checkout review order".
    So how can I upgrade all of my obsolete files?
    I waiting for your support.

    SECOND: when I purchased thi template in ottobre 2016, I needed to add 5€ of extra fees for "cash on delivery" payment method. For to do this I buyed a woocommerce plugins "Payment Gateway Based Fees", but it doesn't worked with your theme. So in October 2016 your team support me and discovered an hooks and updated the layout, direclty in my web site and resolved the issue, whitout tell me in which file they have intervened (you can reread our Skype conversation beetwen Jim Brown an me - francesca.adv). But after the wordpress and woocommerce upgrade this plugin doens't work anymore. So I need your support again.

    Please help me as soon as is possible.
    Best Reagards
    Francesca


  • Customer

    Posted by: Kazim Vu, Jun 6, 2017 at 08:18 (8 year ago)

    Hi logistica2015
    About issues 1+ 2: Could you please provide your Admin login via secret information area and take some screenshots to describe it? I would like to check and show you how to fix it.
    Regards,
  • Customer

    Posted by: logistica2015, Jun 6, 2017 at 11:01 (8 year ago)

    Hi Kazim,
    just one hour ago I resolve the second issue, but for the first I need to support.
    So read in the secret information for Admin access
  • Customer

    Posted by: Kazim Vu, Jun 7, 2017 at 01:43 (8 year ago)

    Hi logistica2015
    I discussed with my coders about that and they said that it optimized into one file(form-checkout.php in version 1.2.1). It will be improved the site's performance. It's correct.
    You can update to the latest theme version. If you have any problems, please contact me, my coders will help you.
    Regards,
  • Customer

    Posted by: logistica2015, Jun 7, 2017 at 14:42 (8 year ago)

    Hi Kazim,
    I followed your instruction and I have replace all woocommerce theme folder, but now I have another issue as you can see in the screenshots attached.
    I highlighted the problem with the red line border in both screenshot.
    I waiting for your report.
    Greetings
    Francesca
  • Customer

    Posted by: Kazim Vu, Jun 8, 2017 at 01:42 (8 year ago)

    Hi logistica2015
    About your issues, it relates to Woocommerce plugin. Some pages and layouts has changed and updated in this version. We do not edit them.
    If you have other questions, do not hesitate to contact with me. I will help you.
    Thank you and Have a great day!

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