HomeSupport systemPrestashopSuperShopProblem with theme installation.
  • Customer

    Problem with theme installation.

    Posted by: enfusion May 22, 2017 at 14:10 (8 year ago)
    Hi,

    We have installed one old theme and website worked fine, but when we installed the supershop theme, the website not load.

    And we can see serveral problems (view atachments):

    1. Not load Revolution Slider on Backoffice > Modules. But the module is on folder.
    2. Not load Categories Menu on Vertical Menu Module.

    Waiting for your suppot.

    Best regards!
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  • Customer

    Posted by: yame, May 28, 2017 at 04:26 (8 year ago)

    Hello,

    We've comeback after vacation. We see that you are applying another theme.
    Pls help us to switch into our theme, so we will help you to check your issues.

    Thank you
    Yame
  • Customer

    Posted by: enfusion, May 29, 2017 at 06:44 (8 year ago)

    Now is SuperShop theme. Please check.
  • Customer

    Posted by: enfusion, May 30, 2017 at 06:43 (8 year ago)

    Please asap. We are waiting 12 days for get support. We cant wait more time. The client are very nervous.
  • Customer

    Posted by: enfusion, May 30, 2017 at 07:11 (8 year ago)

    Check now.
  • Customer

    Posted by: enfusion, May 31, 2017 at 06:26 (8 year ago)

    Please, We need support. I havent news from you and webpage is down. We need to solve the theme problem urgently.
  • Customer

    Posted by: enfusion, May 31, 2017 at 07:50 (8 year ago)

    Try now please.
  • Customer

    Posted by: enfusion, May 31, 2017 at 08:17 (8 year ago)

    We have desactivate the SuperShop theme becasuse while this theme is active the web is down, and we cant stay this.

    Please, tell me anything.
  • Customer

    Posted by: enfusion, May 31, 2017 at 11:10 (8 year ago)

    Hellow David,

    Exactly, this is the problem when SuperShop is actived. The webpage (frontend only) not load. But if we active the other theme (Melbourne), frontend load perfectly.
  • Customer

    Posted by: enfusion, Jun 1, 2017 at 06:19 (8 year ago)

    Sorry, i cant understand you. What is rexport data? How? Where? Please tell me. Cant you do it?

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