HomeSupport systemWordPressKuteShopvariation items resets
  • Customer

    variation items resets

    Posted by: wbitsolutions May 16, 2017 at 16:59 (8 year ago)
    hi. your support website is down so i can’t open a ticket. i have strange problem on itcomputers.co.il website. when i configure variables and save them, after several secconds the variations are reseting to default. it happens only on admin area and on front shop they shown but not configured. example if i configure on some product OS: No OS, Win7, Win10 and after save the variations all of them reseting to “ANY OS”. i have woocommerce 3.0.6 and updated theme
    For example this product: "Pentium® N3710 15.6
    when you add some variations and configure them, please wait several secconds after save and you will see that "Windows" section are reseting to default.
    the username and passwords are the same but if you need i will send you again
  • Customer

    Posted by: Kazim Vu, May 17, 2017 at 09:38 (8 year ago)

    Hi wbitsolutions
    We just changed the domain. About your issues, my developers will check and fix as soon as possible.
    Thanks for your patience!
    Regards,
  • Customer

    Posted by: wbitsolutions, May 18, 2017 at 10:07 (8 year ago)

    Hi
    i am still waiting for developers reply but now i see another problem with visual composer. when it activated i can't edit any product when i try to enter or edit product i get error 500 if i disable it all ok
    also i update woocommerce to latest and wp to latest, also WC to latest but it not helped.
  • Customer

    Posted by: Kazim Vu, May 19, 2017 at 05:46 (8 year ago)

    Hi wbitsolutions
    I checked the test product and did not get the same problems as you mentioned( see in your email). About edit products also, it still works.
    Currently, i just released a new version( ver 1.7.3). You should update it( see changelog:http://kutethemes.net/wordpress/kuteshop/changelog_kuteshop-wp.txt)
    If you have any questions, please contact me,
    Regards,
  • Customer

    Posted by: wbitsolutions, May 24, 2017 at 14:25 (8 year ago)

    Hi I send you a video shot with variations reset on my side
    Also i checked deeply the issue and found that variations reseting only in hebrew text, in english all issues is ok, because that you probably don't see the problem
    maybe it db issue i guest.
    Also the navigation between pages are little slowly i install wprocket plugin it little help but i want to speedup the theme without plugins or just speedup the navigation. the website is wmpl and have 34 mb database that will grew up in future.
    Also i will need to update plugins and theme and i affraid that your custom configurations in styling will be deleted. are it right?
  • Customer

    Posted by: Kazim Vu, May 25, 2017 at 02:16 (8 year ago)

    Hi wbitsolutions
    I got your video shot, my coders check and reply as soon as possible. About speed of theme, my developers are re-doing this theme. I hope that it will be better and faster. Be patient and wait the theme updated .
    Thanks!
  • Customer

    Posted by: Kazim Vu, May 29, 2017 at 01:53 (8 year ago)

    Hi wbitsolutions
    Did you change your Admin login accounts?(http://www.itcomputers.co.il/wp-admin). My coders could not access it and check the variable products issue. Please check again and let me know.
    Regards,
  • Customer

    Posted by: wbitsolutions, May 29, 2017 at 06:49 (8 year ago)

    yes we are make huge work on these websites maybe also we are fix all issues but if not i will update you with new logins
  • Customer

    Posted by: Kazim Vu, May 29, 2017 at 07:19 (8 year ago)

    Ok, if you need our help. Please provide your Admin login + FTP accounts and dorp your questions here or contact us via skype: itsonla
    Regards,
  • Customer

    Posted by: wbitsolutions, Jun 1, 2017 at 04:19 (8 year ago)

    Hi I provide you a new admin login + ftp information
    also I have another problem, you can look at this link: http://www.itcomputers.co.il/product-category/%D7%97%D7%95%D7%9E%D7%A8%D7%94/%D7%9C%D7%95%D7%97%D7%95%D7%AA-%D7%90%D7%9D/%D7%9C%D7%95%D7%97-%D7%90%D7%9D-%D7%9E%D7%93%D7%92%D7%9D-gigabyte/page/2/

    the product images are not in one line it happens me with another website on the same theme (open a ticket before) include screenshot
    I checked all images and their on one size, also run regenerate tumbnails plugin but in not helped
    thanks
    screen1-592f95ba09687.jpg
  • Customer

    Posted by: Kazim Vu, Jun 1, 2017 at 07:18 (8 year ago)

    Hi wbitsolutions
    I checked your site and got the same problems as you mentioned. My coders will check and reply as soon as possible.
    REgards,
  • Customer

    Posted by: wbitsolutions, Jun 2, 2017 at 13:25 (8 year ago)

    Thanks but remember that is another issue like images in line
    Wating your reply
  • Customer

    Posted by: wbitsolutions, Jun 2, 2017 at 13:25 (8 year ago)

    Thanks but remember that is another issue like images in line
    Wating your reply
  • Customer

    Posted by: Kazim Vu, Jun 2, 2017 at 15:41 (8 year ago)

    I am waiting the results from coders.
    Thanks for your patiience!
  • Customer

    Posted by: wbitsolutions, Jun 5, 2017 at 16:53 (8 year ago)

    Hi are you have any update to me the costumer asking and it uregent to him
  • Customer

    Posted by: Kazim Vu, Jun 6, 2017 at 03:05 (8 year ago)

    Hi wbitsolutions
    About the product images are not in one line issue. Maybe it fixed?( see the attachment screenshot)
    http://www.itcomputers.co.il/product-category/%D7%97%D7%95%D7%9E%D7%A8%D7%94/%D7%9C%D7%95%D7%97%D7%95%D7%AA-%D7%90%D7%9D/%D7%9C%D7%95%D7%97-%D7%90%D7%9D-%D7%9E%D7%93%D7%92%D7%9D-gigabyte/page/2/
    Regards,
    page-breaking-59361bfd97c81.jpg
  • Customer

    Posted by: wbitsolutions, Jun 6, 2017 at 04:50 (8 year ago)

    i see it fixed
    i also have it on another website what can be a problem with this line maybe auto height of all images can resolve the issue on furure because costumers uploads any type of images
  • Customer

    Posted by: Kazim Vu, Jun 6, 2017 at 08:28 (8 year ago)

    Please update to the latest theme version( ver 1.7.4). My coders fixed this issue
  • Customer

    Posted by: wbitsolutions, Jun 15, 2017 at 03:49 (7 year ago)

    it will be little dificult you make some css costumizations and it will be lost after update and costumer not wants it can you do it for me?
  • Customer

    Posted by: Kazim Vu, Jun 15, 2017 at 07:31 (7 year ago)

    Hi
    Your issue will be solved if you installed and customized in the child theme. For next times, please enter your questions + your site because you have 2 sites and i do not know which site need support.
    Regards

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