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  • Customer

    Google analytics

    Posted by: Elena777 Apr 17, 2017 at 21:21 (8 year ago)

    Hi,
    my account of google analytics does not detect the presences on my site.
    There 's a problem with the theme and the Google analytics module?
    Thanks
    Ele
  • Customer

    Posted by: yame, Apr 20, 2017 at 01:28 (8 year ago)

    OK mate.
    Let's wait for my coder. He will check then inform you.
    However, could you pls attach the screenshot to describe more details for this issue?

    Thank you
    Yame
  • Manager

    Posted by: yame, Apr 20, 2017 at 01:37 (8 year ago)

    And pls provide again your accounts for your site
    Thanks
  • Customer

    Posted by: Elena777, Apr 23, 2017 at 09:59 (8 year ago)

    Hi,
    I have a problem with the google analytics module. Statistics are not detected
    I think it's because my theme is upgrading to version 1.1.7 of 06.06.2016.
    I'm not using the part of ecommerce so I do not think it's necessary to update the theme all over.
    But I should update the fix to run the analytics module with the theme.
    Can you help me do that?
    The site is online and working and I can not put it in maintenance mode.
    Is it possible to fix the fix to run the theme with google analytics without damaging the site?
    Can you help me?
    Thank you so much.
    Elena
  • Customer

    Posted by: yame, Apr 24, 2017 at 02:22 (8 year ago)

    Hi mate.

    The Google Analytics module or the Statistic are not detected problem don't relate to my theme. It belongs to Prestashop. So you can contact to Prestashop to get the support.

    Yame
  • Customer

    Posted by: Elena777, Apr 24, 2017 at 15:15 (8 year ago)


    Hi,
    I agree with you. But my question is: in your logs of the topic updates there is

    Logancee (22.09.2016)
    ===========================================
    Update theme to version 1.2.2
    - fix: Google Analytics module works on Logancee theme

    What is the fix of the speeches?
    I did not update the theme for the reason I wrote you before and I see that the google anlytics module does not work. So my question was to understand that the change was made to the theme in order to be able to run it with the google analytics module.
    Thanks
    Elena
  • Customer

    Posted by: yame, Apr 25, 2017 at 08:17 (8 year ago)

    My coder explained that he fixed the problem of Store map module. This module got the error so it affected to google. You need to update Store map module, then configure API in store map module.
    After updating the module and configuring this, the problem still persists, my coder will check the site for you.
  • Customer

    Posted by: Elena777, Apr 25, 2017 at 14:29 (8 year ago)

    Hi,
    thank you for the reply.
    In my store I did not activate the "ovic store map module", because I don't want to see the map in the contacts section. If I turn it on, the map shows me automatically. And it is not good for me.
    Do you need to have this form active so that google analytics statistics work? Should not.

    My site was customized by your programmer at some points, so I did not update it with the latest Logancee version (22.09.2016)
    But the "analytic google module" doesn't work.
    The site has been online for a month now and has never worked.
    It does not detect site presence.
     I saw in the log files that in the theme update of version 1.2.2 you put one

    - fix: Google Analytics module works on the Logancee theme

    Is it possible that this fix is ​​inserted in my theme that is online without updating anything else? The site is online and I can not put it into maintenance mode. But I need google statistics to work.
    What can I do?
    I tried uninstalling the google Analytics v2.3.4 module and reinstalling it.
    But it does not work. Generally, to have the statistics, just use this form without activating APIs.
    What can I do?
    The site is online and visited, so it is very important for me to have no problems.
    Can you help me?
    thank you so much.
    Elena
  • Customer

    Posted by: yame, Apr 27, 2017 at 08:21 (8 year ago)

    I am waiting for my coder's answer, mate.
    I will inform you when I get any his feedback
  • Customer

    Posted by: Elena777, Apr 27, 2017 at 11:56 (8 year ago)


    Thank you.
    Please be aware that the site is active and can not go to maintenance.
    Hope to solve why this is the only theme I can not run google analytics statistics
    Thak you so much !!!
  • Manager

    Posted by: yame, Apr 28, 2017 at 01:21 (8 year ago)

    Ok I see. I will inform to my coder.
  • Customer

    Posted by: yame, Apr 28, 2017 at 01:36 (8 year ago)

    My coder said that you just add google into footer in Layout Builder.
    He also added this for you. Pls check again your site and tell me the result.

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