HomeSupport systemPrestashopLoganceeImage on the logancee template
  • Customer

    Image on the logancee template

    Posted by: artemifinejewelry Mar 28, 2017 at 10:02 (8 year ago)
    hi jame,


    When we download an image, the system does not recalibrate it anymore, and the photos are no longer on the same line
    See the examples below

    http://artemi.cluster002.ovh.net/000-debug/fr/37-bijoux-femme-argent-or-haut-gamme-luxe-belgique-vente-ligne-colliers-bagues-bracelets?live_configurator_token=80fb464c48841ac682121e298776e235&id_shop=1&id_employee=1&theme=&theme_font=


    thanks in advance for you reply
    Artémi
    Capture-dcran-2017-03-28--10.54.45-ConvertImage-58da34a52dade.jpg
  • Customer

    Posted by: yame, Mar 28, 2017 at 10:34 (8 year ago)

    Hello mate.

    I've viewed your site and I see that the problem is on your image.
    The other images have the same standard size is 224 x 224 and they display correctly. With the image of the product id = 107, the first image has another size (270 x 360). It is bigger than the others so it leads to the mess for your site (pls see my attachment to understand).
    Please adjust again this image to make it smaller. Then your problem will be solved.

    Regards,
    Yame
    logancee_1-58da3c3d3ffc6.jpg
  • Customer

    Posted by: artemifinejewelry, Mar 28, 2017 at 16:26 (8 year ago)

    Before when I put a picture, she was putting herself on her recalibrate
  • Manager

    Posted by: yame, Mar 29, 2017 at 07:19 (8 year ago)

    Excuse me. I don't get what you mean, mate.
  • Customer

    Posted by: artemifinejewelry, Mar 29, 2017 at 20:24 (8 year ago)

    Here,

    I change de size of the leather bracelet but nothing change,
    Look the print screen. the picture stay bigger
    I send you one picture with two bracelets, this picture is on the website, and it's not 224X224
    Thank to reply
    Capture-d’ecran-2017-03-29-a-22.15.44-58dc17f44e4fe.png
    Capture-d’ecran-2017-03-29-a-22.10.51-58dc17f44ef00.png
    Capture-d’ecran-2017-03-29-a-22.09.04-58dc17f451abf.png
  • Customer

    Posted by: yame, Mar 30, 2017 at 02:00 (8 year ago)

    Pls try to upload this image for your site with the standard size I've adjust
    1-58dc66af56bf2.jpg
  • Customer

    Posted by: artemifinejewelry, Mar 30, 2017 at 13:10 (8 year ago)

    Thank,


    but it's the same problem see the print screen, and your adjust flattened the picture.

    He have a problem somewhere, please check before the Weekend

    Thanks you in advance
    Capture-d’ecran-2017-03-30-a-15.04.04-58dd03c31da23.png
    Capture-d’ecran-2017-03-30-a-15.04.24-58dd03c327ff6.png
  • Customer

    Posted by: artemifinejewelry, Mar 30, 2017 at 16:10 (8 year ago)

    I solved it myself
    Thank you
  • Manager

    Posted by: yame, Mar 31, 2017 at 01:23 (8 year ago)

    Ok mate. So can I close this ticket? It will be easier for me to control all your issues.
    Thank you.
    Yame
  • Customer

    Posted by: artemifinejewelry, Mar 31, 2017 at 14:27 (8 year ago)

    yes
  • Manager

    Posted by: yame, Apr 1, 2017 at 00:54 (8 year ago)

    Thank you

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES