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  • Customer

    Posted by: Kazim Vu, Mar 27, 2017 at 16:47 (8 year ago)

    Hi wbitsolutions
    I wouldlike to check direct on your site but i could not access them( see the attachmment screenshot) Please cheack again and let me know.
    Thanks you!
    admin-login-ftp-58d94210dd5b9.jpg
  • Customer

    Posted by: wbitsolutions, Mar 29, 2017 at 18:54 (8 year ago)

    maybe you are blocked in my server the server is block some contries what contry you connect from?
  • Customer

    Posted by: wbitsolutions, Mar 30, 2017 at 16:31 (8 year ago)

    Hi
    I open Chine in my firewall you can try to connect now
    Thanks
  • Customer

    Posted by: Kazim Vu, Mar 31, 2017 at 08:21 (8 year ago)

    Hi wbitsolutions
    It's the same( see the attachment screenshot). We come from Vietnam. Please check and let me know.

    Regards,
    admin-58de1178e16b2.png
  • Customer

    Posted by: wbitsolutions, Apr 1, 2017 at 18:17 (8 year ago)

    Done
    i unblock Vietnam so you can connect
  • Customer

    Posted by: Kazim Vu, Apr 3, 2017 at 03:34 (8 year ago)

    Hi wbitsolutions
    I got your infor. My coders will check and fix as soon as possible.
    Thanks for your patience

    Regards,
  • Customer

    Posted by: Kazim Vu, Apr 3, 2017 at 03:39 (8 year ago)

    You need to update to the latest theme version( ver 1.7.2) and let me know your result. If it does not work, please let me know.

    Regards,
  • Customer

    Posted by: wbitsolutions, Apr 3, 2017 at 13:39 (8 year ago)

    Hi
    I update the theme but no change hapened
    i move the website to his production location and update hew access details
    Also i checked this and all is connect, no blocking in server side
  • Customer

    Posted by: Kazim Vu, Apr 4, 2017 at 02:39 (8 year ago)

    ;)
    block-ip-58e3074e65472.png
  • Customer

    Posted by: wbitsolutions, Apr 4, 2017 at 13:40 (8 year ago)

    OK what file i must to replace? where he are located?
  • Customer

    Posted by: wbitsolutions, Apr 4, 2017 at 13:42 (8 year ago)

    Send me your ip address maybe you are blocked also try to connect by ftp unsecured and not tls/ssl
  • Customer

    Posted by: Kazim Vu, Apr 5, 2017 at 02:50 (8 year ago)

    You need to enter the dashboard choose Kuteshop>>Theme Options>> Custom JS/CSS and enter these codes:
    @media (max-width: 480px){
    body .option7 .box-products .box-product-head{
    float: none;
    }
    }
    Here are my IPs: 117.7.89.93 and 113.160.160.116
    Please do it and let me know your results.
    Regards,
  • Customer

    Posted by: wbitsolutions, Apr 5, 2017 at 13:47 (8 year ago)

    Thanks this is works you can close the ticket

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