HomeSupport systemWordPressKuteShop dont work after i updated my wordpress ...
  • Customer

    dont work after i updated my wordpress and plugin what i have to do ?

    Posted by: guylsml Mar 16, 2017 at 09:17 (8 year ago)
    Hello,

    I have a wordpress kuteShop theme and for further raisons i need to upgrade all plugins and the woocommerce and core of wordpress but after this several things dont work ?? what can i do ? how i can update the theme ? how i can also update visual composer and other plugins ?? for example i can not configure the top bar for header 3 , the cart is not working..

    can you check it please ?
  • Customer

    Posted by: Kazim Vu, Mar 16, 2017 at 09:42 (8 year ago)

    Hi guylsml
    I am sorry when hearing that.
    - About update theme, please refer this doc, it's the same: http://test.kutethemes.net/koolshop_doc/#mazanoupdate
    - About update plugins: You can update all plugins except Visual Composer and Revolution Slider plugins. Because I bought one extended license for my theme. So you can update Visual Composer and Revolution Slider plugins by updating my theme. I do not allow to provide that license for buyer.
    - About Top bar in header 3: Please enter the dashboard choose Appearance>> Menus>> create a new menu( ex: Topbar left menu) and do as the link image:
    http://www.awesomescreenshot.com/image/2299767/fd2be26a6be2bf4e7f957c9a8a429b9d
    Please do it and let me know your results. If you have other questions, do not hesitate to contact with me. I will help you.
    Thank you.
  • Customer

    Posted by: guylsml, Mar 16, 2017 at 10:13 (8 year ago)

    thanks for response

    1) how i do for appear the phone icon on top bar left near phone number ?

    2) check the screen shot, this page is empty, it is normal ?
    screen-58ca6530cfaf5.JPG
  • Customer

    Posted by: guylsml, Mar 16, 2017 at 12:40 (8 year ago)

    and the cart is also not working now
  • Customer

    Posted by: Kazim Vu, Mar 17, 2017 at 01:45 (8 year ago)

    Hi guylsml
    1. Phone icon added, please check and let me know your intentions.
    2. No problems. It 's normal.
    3. The cart doees not work issue: My developer will check and fix it as soon as possible and i will reply you later.
    Thanks for your patience!

    Regards,
  • Customer

    Posted by: guylsml, Mar 17, 2017 at 15:23 (8 year ago)

    1) verry good, thanks a lot
    2) ok
    3) ok thank's so i'm waiting fo, no problem

    i see now that also my visual composer dont work

    how i can deactivate the zoom on product list ? i want to install a plugin for show the second image on hover of this picture
  • Customer

    Posted by: Kazim Vu, Mar 20, 2017 at 02:29 (8 year ago)

    Hi guylsml
    I am sorry for delay support because i do not work at the weekend. My coders checking your issues. I will reply son when get the results from them.
    Thanks for your patience!

    Regards,
  • Customer

    Posted by: guylsml, Mar 20, 2017 at 10:38 (8 year ago)

    hello, thanks for help do you think it will be fixed today ? because the client ask me every day for this (because we can not order)

    so if it will take long time, i can put older version (and make the update and fixes on test.mysite.com and we work on this what do you think ?

    keep me in touch please
  • Customer

    Posted by: guylsml, Mar 20, 2017 at 11:07 (8 year ago)

    i have this on front office
    Notice: wpcf7_add_shortcode est obsolète depuis la version 4.6 de Contact Form 7 ! À la place, veuillez utiliser wpcf7_add_form_tag. in /var/www/clients/client0/web2/web/wp-content/plugins/contact-form-7/includes/functions.php on line 357

    and this on back office

    Notice: wpseo_pre_analysis_post_content filtre/action est déprécié depuis la version WPSEO 3.0 ! Utilisez javascript à la place. in /var/www/clients/client0/web2/web/wp-includes/functions.php on line 3829

    Notice: get_currentuserinfo est déprécié depuis la version 4.5.0 ! Utilisez wp_get_current_user() à la place. in /var/www/clients/client0/web2/web/wp-includes/functions.php on line 3829

    Notice: get_currentuserinfo est déprécié depuis la version 4.5.0 ! Utilisez wp_get_current_user() à la place. in /var/www/clients/client0/web2/web/wp-includes/functions.php on line 3829
  • Customer

    Posted by: Kazim Vu, Mar 21, 2017 at 05:24 (8 year ago)

    Hi guylsml
    My coders checking your issues. I will inform you when it done.
    Thanks for your patience!

    Regards,
  • Customer

    Posted by: Kazim Vu, Mar 22, 2017 at 05:10 (8 year ago)

    :
  • Customer

    Posted by: Kazim Vu, Mar 22, 2017 at 05:10 (8 year ago)

    it fixed
  • Customer

    Posted by: Kazim Vu, Mar 22, 2017 at 05:14 (8 year ago)

    Hi guylsml
    - Add to cart and issues above fixed.
    -About the zoom on product list: You need to enter the dashboard choose KuteShop>>Theme Options>>Custom JS/CSS and enter these codes:
    body .product-list li:hover img {
    -webkit-transform: scale(1,1);
    -webkit-transform-origin: top right;
    -moz-transform: scale(1,1);
    -moz-transform-origin: top right;
    -o-transform: scale(1,1);
    -o-transform-origin: top right;
    transform: scale(1,1);
    transform-origin: top right;
    }
    Please do it and let me know your results.
    Thanks you
  • Customer

    Posted by: guylsml, Mar 22, 2017 at 08:54 (8 year ago)

    Hello Kazim,
    It's not working, when i go on a product and i want to add to cart its not going to cart and when i'm in cart page, i can not add quantity or remove quantity or remove product from cart, or add a pricing coupon nothing working, and my client ask me every hour what happen ? because we lost a lot of order because this .... also visual composer dont work ... please can you do it today ? or ask your coder to do it urgent today ? please ?

    thanks for help
  • Customer

    Posted by: Kazim Vu, Mar 22, 2017 at 09:30 (8 year ago)

    Hi guylsml
    I am sorry, i just checked in the home page only. Ok, my coder will check again and reply as soon as possible.

    Regards,
  • Customer

    Posted by: guylsml, Mar 23, 2017 at 07:19 (8 year ago)

    please dont forgot me ;)
  • Customer

    Posted by: guylsml, Mar 23, 2017 at 15:35 (8 year ago)

    man, i'm so sorry to harass you, but i really need this fixes because we lost a lot of orders every day, please can you tell your coder to do it today ? i really need it, if i have to pay more for do it now tell me please how much you want it is not a problem for me, i just need this fixes
  • Customer

    Posted by: Kazim Vu, Mar 24, 2017 at 03:38 (8 year ago)

    My coders checking however they have not find out the causes. I will reply you soon when i get the results from them.
    Thanks for your patience!

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