• Customer

    Postcode problem with creating account

    Posted by: efgieel Mar 7, 2017 at 21:12 (8 year ago)
    Hi,
    It seems there is some issue with postcode field (create new account when make order).
    When I type postcode with correct format - red field appears but still proceed and create account.
    I checked and it seems responsilble is file in the path : /public_html/lapindecor/themes/fashion/js/tools/statesManagement.php
    Your file is old and new one (from the deafault theme) is ok but then (when I replace it) some kind of problem with date of birth selector and country selector appears.
    Or it is your old file not working with latest Presta, or new file is not working with your theme, none of this is ok, my webstie is live and customer are asking what is wrong.
    Please make this URGENT and fix it.
    Currently I put new file (from default theme) so customers can make orders, it is better then red field with your theme file.

  • Customer

    Posted by: yame, Mar 8, 2017 at 10:16 (8 year ago)

    When I typed the postcode is 00000, the red line was not appear. You can see in my attachment below.
  • Customer

    Posted by: efgieel, Mar 9, 2017 at 07:32 (8 year ago)

    Yame,
    As I wrote, I have replaced file from default theme and it is working fine but then SELECTORS apper "shorter" (screen).

    When I put back to your oryginal file (from London theme), then red field appears but SELECTORS are ok.

    If you wish to see "red option" I can replace file for 1 day.
    As I said, I checked your file and it seems it is old from new version.
  • Customer

    Posted by: efgieel, Mar 9, 2017 at 07:33 (8 year ago)

    screen.
  • Customer

    Posted by: efgieel, Mar 13, 2017 at 09:56 (8 year ago)

    anything ?
  • Customer

    Posted by: yame, Mar 14, 2017 at 02:53 (8 year ago)

    We checked the demo site and we did not get the same problem as yours.
    Have you ever customized any thing for your site yet? Because we will not support for the customized site.
    If not, you can provide us your FTP account, we will compare the code in your site. Even if you want to fix it, you have to give us FTP. This problem will be fixed in code.
  • Customer

    Posted by: efgieel, Mar 24, 2017 at 09:12 (8 year ago)

    Let me check again.
  • Manager

    Posted by: yame, Mar 27, 2017 at 04:17 (8 year ago)

    ok
  • Customer

    Posted by: efgieel, Mar 30, 2017 at 07:22 (8 year ago)

    I see this error on several computers and on chrome and firefox.
    Can you change your demo theme to "1 step checkout " so I can compare?
  • Customer

    Posted by: yame, Mar 30, 2017 at 08:24 (8 year ago)

    I've tested, and I installed the theme on my test site and checked both on Chrome and firefox (with 1 step checkout) => The result is the same. I don't see any error there. You can see on my attachment below

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