• Customer

    several problems with a theme

    Posted by: wbitsolutions Feb 23, 2017 at 11:41 (8 year ago)
    hello
    i have several problems with a theme. the address is:.
    http://www.wbitit.net/itcomp/shop/%D7%9E%D7%97%D7%A9%D7%91%D7%99%D7%9D-%D7%A0%D7%99%D7%99%D7%97%D7%99%D7%9D/lenovo-s510-tower-i5-6400-fd/

    include 2 screenshots with description


  • Customer

    Posted by: Kazim Vu, Feb 23, 2017 at 15:32 (8 year ago)

    Hi wbitsolutions
    I could not enter your site ( see the attachment screenshot). Please check again and let me know.
    Also, i need your Admin login + FTP accounts details.
    Waiting your reply!
  • Customer

    Posted by: wbitsolutions, Feb 24, 2017 at 13:01 (8 year ago)

    Maybe your country are blocked i clean the firewall so you can connect.
    Also i find 3 another problems:

    1. how can i decrease the logo without loose quality? also are it possible to make a logo neer to menu or a menu neer to logo now i have a big space in logo area and this is not so good. ex1

    2. in new product i get label "new" can i change it to something else in hebrew? ex.2
    3. the side panel is left side and i need it on the right because the website is rtl. how can i do it? ex2.
    4. i create product categories and add an image but in fact the image of the category is not apear. ex.3

    Server FTP and wordpress access included in secret information area

  • Customer

    Posted by: Kazim Vu, Feb 26, 2017 at 15:31 (8 year ago)

    Hi wbitsolutions
    - Issue 1: The cause by your logo too big( see the attachment file). In this case you need to do by yourself or contact to Customized Services (http://support.ovicsoft.com/offer/add)
    - Issue 2: You need to translate it. You can install the wpml or loco translate plugins, they will translate this word.
    - I ssues 3: You need to build the RTL that short codes. My coder will check and help you fix it .
    - Issue 4: Which page did you create? Could you take screenshot to describe it? Let me know, i will check and help you fix it.
    Waiting your reply!
  • Customer

    Posted by: Kazim Vu, Feb 27, 2017 at 02:05 (8 year ago)

    Hi wbitsolutions
    - Issues 3: My coder fixed it.( You can see at the dashboard>>Kuteshop>> Theme Options>> Custom JS/CSS, and here are that codes:
    .rtl .option7 .box-product-head .box-product-head-left {
    float: right;
    }
    .rtl .option7 .box-produts-content .block-product-left {
    float: right;
    border-right: none;
    border-left: 1px solid #eaeaea;
    }
    .rtl .option7 .box-produts-content .block-product-right {
    margin-left: 0;
    margin-right: 31.7%;
    }
    .rtl .option7 .box-products .box-tabs {
    float: right;
    }
    .rtl .option7 .box-products .box-tabs li > a ,
    .rtl .option7 .box-products .box-tabs li:first-child > a,
    .rtl .option7 .box-products .box-tabs li:last-child > a{
    padding: 0 15px;
    }
    .option7 .block-sub-cat .owl-prev, .option7 .block-sub-cat .owl-next {
    float: left;
    }
    - Issue 4: I tested on your site and did not get the same problem as you mentioned above. It still works (see the attachmentscreenshot)
    If you have other questions, please contact me.
    Thank you and Have a nice day!
  • Customer

    Posted by: wbitsolutions, Feb 28, 2017 at 10:12 (8 year ago)

    Hi
    Sorry my costumer update me that is still not resolved
    i include screenshot.
    the dropmenu is hover the label
  • Customer

    Posted by: Kazim Vu, Mar 1, 2017 at 08:13 (8 year ago)

    Hi wbitsolutions
    I got your issue, my coders will check and reply you as soon as possible.
    Thank for your patience.
    Regards,
  • Customer

    Posted by: Kazim Vu, Mar 2, 2017 at 15:39 (8 year ago)

    Hi wbitsolutions
    Coders checked on your site and found the dropdown still works( see the attachment screenshot). Please contact via Skype: itsonla to get direct support.
    Regards,

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible