HomeSupport systemPrestashopSuperShop issue on Group Category Module with the ...
  • Customer

    issue on Group Category Module with the "available for order" fonctionnality and the comparison fonctionnality

    Posted by: mga91 Feb 20, 2017 at 11:31 (8 year ago)
    Hello
    First issue
    When I use the "available for order" fonctionnality for delete the add button, it don't work on Group Category Module. That button still display.

    Second issue
    Still on Group Category Module, when I click on comparison button, it don't change state for saing that this product has been added on comparison list

    Thank you

    Best regards
  • Customer

    Posted by: yame, Feb 23, 2017 at 07:27 (8 year ago)

    Hi mga91,

    For the 1st issue: I am sorry that I still don't get what you mean. Can you show me some screenshots to describe clearly for this? Thanks

    For the 2nd issue: This belongs to customized work and you have to contact to customized service (It is out of support service ability).
    This is the form for you: http://support.ovicsoft.com/offer/add

    Regards,
    Yame
  • Customer

    Posted by: mga91, Feb 23, 2017 at 10:05 (8 year ago)

    Hello Yame
    First issue
    When I create product and click on "available for order" , normally the add cart button doesn't display. But on the Group Category Module the add cart button still displays itself.
    Please see screenshot for more details

    Second issue
    I think you don't understand exactly the issue because on the others modules the comparison button runs correctly. I try to give more details and screenshots.
    On other modules when I click on the compare button its state changes but on the group category module the state does not change

    Thank you

    Best regards
    2017-02-23_09h15_15-58aeb3fcca02f.png
    2017-02-23_09h21_16-58aeb3fccd7b3.png
    2017-02-23_09h33_15-58aeb3fccdfff.png
    2017-02-23_09h41_46-58aeb3fcd9bdb.png
  • Manager

    Posted by: yame, Feb 24, 2017 at 08:44 (8 year ago)

    Ahh. I got this. My coder will check it and it maybe updated in the next version.
    I will inform you when I get any his feedback.
    Thanks
    Yame
  • Customer

    Posted by: mga91, Feb 24, 2017 at 09:43 (8 year ago)

    Hello Yame
    I don't understand exactly,
    I wait until you make the next version (theme update) or your coder will solve my issues
    Thank you

    Best regards
  • Manager

    Posted by: yame, Feb 28, 2017 at 08:12 (8 year ago)

    Hi mate.

    My coder has fixed all your problems directly on your site. Now pls clear cache then check all those issues.
    Pls tell me if your issues still persist.

    Regards,
    Yame
  • Customer

    Posted by: mga91, Feb 28, 2017 at 09:08 (8 year ago)

    Hello Yame
    Thank you very much all
    It work well

    Best regards
  • Manager

    Posted by: yame, Feb 28, 2017 at 09:39 (8 year ago)

    I will be grateful if your issues are solved. If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website http://themeforest.net/downloads. It's really very worth with me.
    Thank you so much for your encouragement.

    Best regards,
    Yame
  • Customer

    Posted by: mga91, Mar 20, 2017 at 11:12 (8 year ago)

    Hello Yame
    I re-open the ticket because my problem has appeared again, please solve the problem definitely.

    Thank you

    Best regards
  • Customer

    Posted by: yame, Mar 21, 2017 at 09:19 (8 year ago)

    Dear mate,

    As I checked on your site, when choosing Show price a product (Printed Dress), the Add to cart disappears both on Category and Group Category. Even Compare button. You can see my attachment below.
    Or can you give me your screenshot to describe for this?

    Yame
    supershop_1-58d0f038dc59d.jpg
  • Customer

    Posted by: mga91, Mar 21, 2017 at 12:43 (8 year ago)

    The add cart button still appear on Group Category Module. Also the text translation (product name) is not done on Group Category Module. You can verify on the web site. See snapshot for more detail

    Thank you

    Best regards
    2017-03-21_12h38_17-58d12009b3853.png
  • Customer

    Posted by: yame, Mar 22, 2017 at 02:58 (8 year ago)

    Here I perform another example for you:
    - I selected another product (id = 7) named: Printed Chiffon Dress (EN) => Robe en mousseline imprimée (FR)
    - I selected the Show price mode for this product and changed the language for the site into French
    Now you can see in my attachment. The Add to cart button disappears and the name changed if you change your language.

    Regards,
    Yame
    supershop_2-58d1e865a76e2.jpg
  • Customer

    Posted by: mga91, Mar 22, 2017 at 12:08 (8 year ago)

    Hello YAME
    I seen changes but i still have the same issues
    Actually all product are availabe for order but the add cart button doesn't appear on many product in Group Category Module. And I selected French language but the text appear in english in Group Category Module.
    You can see the snapshots for more details

    Thank you
    Best regards
    2017-03-22_11h45_14-58d2692150f33.png
    2017-03-22_11h54_47-58d269215136b.png
  • Customer

    Posted by: yame, Mar 23, 2017 at 02:49 (8 year ago)

    Here I send you my explanation in this attached doc. file, pls check it.
    I would like to tell you that I don't see any problem like yours. Pls see my screenshots and you will see that. The texts are changed correctly when I use other languages.
    Or you can clear cache and your browser history to get the best result..
    Hope you can do it well.
    Supershop_Mga91-58d337cf781dd.doc
  • Customer

    Posted by: mga91, Mar 23, 2017 at 23:47 (8 year ago)

    Hello YAME
    I cleared the prestashop cache and even the cache of my browser. I make several test with my browser, another browser, i contacted a friend for making tests. And all time, I have the same results that are in the attached document
    I have no time to waste, if it was good, j will say you it work well
    If you want that I pay you, I can to do it


    Thank you

    Best regards
    issue_on_group_category_module_and_language_mg91-58d45e9ff05b9.pdf
  • Manager

    Posted by: yame, Mar 24, 2017 at 01:30 (8 year ago)

    If it is possible, pls add my Skype account: yame_kutetheme
    I will support directly for you
  • Customer

    Posted by: mga91, Mar 24, 2017 at 09:22 (8 year ago)

    Hello YAME
    I added you on skype. I am available everyday at 7H30 to 9H30 (Vietnam).
    Give me a date.

    Thank you

    Best regards
  • Manager

    Posted by: yame, Mar 24, 2017 at 10:00 (8 year ago)

    Thanks. I got it. I've replied there
  • Customer

    Posted by: mga91, Mar 30, 2017 at 08:57 (8 year ago)

    Hello YAME
    In our discuss on Skype, you said on your last message:
    "My coder checked your site already and he saw that: When he disabled cache, everything works perfectly. and when he enabled cache, he also got the error. So he would like to give you the recommendation is that you can momentarily disable cache or clear cache to run your site. He will update this bug on the next update version soon."

    I answer you, saying
    Desabling cache is not a good idea, because it improve the performances of web site
    Prestashop said: " Only disable cache if you debugging a theme or a module for PrestaShop. Otherwise, you should leave it enabled"
    And, i had not this issues before you fix the last issue concerning this error (see snapshot)

    Please fix this issue

    Best regards
    2017-03-07_09h18_13-58dcc878f2212.png
  • Manager

    Posted by: yame, Mar 30, 2017 at 10:17 (8 year ago)

    After seeing your attachment, my coder can know what he has to do just because the last time he still could not find the reason why and he would like to check on demo site first. Thank you so much for giving this attachment. He guesses that the cache issues is caused by this fixing (after he helped you to fix the problem regarding to disable / enable products). Ok mate, he will do it tomorrow.
    Thanks again.
    Yame
  • Customer

    Posted by: mga91, Mar 30, 2017 at 16:39 (8 year ago)

    Hello YAME
    Thank you
    But, just some precision: the issue is not about enable or disable product only, i have this issue when i do any modification on the product. This issue concern also when i select Show price mode or when i switch the language of the web site.

    Thank you

    Best regards
  • Manager

    Posted by: yame, Mar 31, 2017 at 07:19 (8 year ago)

    Hi mate.

    Pls check your site again with the fix problem regarding to disable / enable products + Add to cart button when selecting Show price mode.
    For the problem about language without using Live configurator, my coder needs to check carefully just because he still has not found out the reason why.

    Thanks
    Yame
  • Customer

    Posted by: mga91, Mar 31, 2017 at 09:44 (8 year ago)

    Hello YAME
    I seen changes but i notice that when i don't update any product the loading of website is fast but when i make any update regarding a product the loading of web site is too slow. I conclude that you are cleared automacally the cache when changes are made. Is it the best way for fixing this issue?
    Thank you for trying to fix this issue

    Best regards
  • Manager

    Posted by: yame, Apr 4, 2017 at 07:01 (8 year ago)

    I've enabled modules and tried to configure. They work well.
    Could you pls take the screenshot for this error?

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