HomeSupport systemPrestashopBoutiqueProblems with the Boutique Theme
  • Customer

    Posted by: eldakak, Feb 19, 2017 at 14:45 (8 year ago)

    Issue number 4 (Size Chart) is done. But the Size Chart button/symbol doesn't appear on the Mobile phone screens! And how can I translate the Size Chart text under the products into German --> Größentabelle.

    I have another issue with the Discount page (see attachment). The page has a problem on PCs and Mobile phones.

    Thank you!
    Screenshot-2017-02-19-15.37.06-58a9af97d7212.png
  • Customer

    Posted by: eldakak, Feb 19, 2017 at 15:23 (8 year ago)

    I just tried to make some tests with Firebug on the Disount page and I have this result (please see screenshots).
    Screenshot-2017-02-19-16.01.04-58a9b88a1ff0b.png
    Screenshot-2017-02-19-16.01.17-58a9b88a22470.png
  • Customer

    Posted by: yame, Feb 20, 2017 at 03:22 (8 year ago)

    Hi mate,

    Thank you for contacting to support service.
    I am collecting all your requirements and I will send you the guideline in a document file soon.
    Please be patient to wait for me.

    Thank you so much,
    Yame
  • Customer

    Posted by: yame, Feb 20, 2017 at 09:24 (8 year ago)

    Hi mate.

    Please check this attached doc. file below.
    I've replied all your problems there

    Yame
    Reply_BOUTIQUE_eldakak_31224-58aab5df30e7a.doc
  • Customer

    Posted by: eldakak, Feb 20, 2017 at 14:16 (8 year ago)

    Hi Yame,

    Thanks a lot for your reply.
    I just want to tell you that I have the last version of the Theme (v1.0.6) and Prestashop (v1.6.11).

    1- I opened the link of the Demo site on my Mobile phone and the problem with the Menu close button is also there, just try it and you will not be able to close it.

    2- Do you need a FTP account of my server or my Prestashop back office to solve the problem with the Ovic page link module? (see secret info)

    3- The Size Chart button doesn't appear on the mobile phone but I can see it when I open your Demo site! Just look at the different on the screen shots of my site and yours, they are not the same and I don't know the reason why?? (screen shots). The same also with the filter, it works on your demo site but doesn't work on my site!!

    4- The Discount page has a problem on PCs and Mobile phones, it has a lot of black areas (My account --> Discount or Voucher) [see screen shots].

    Thank you!
    16810143_10155002499332354_630678123_o-58aafa381834a.jpg
    16810659_10155002499282354_1229236341_o-58aafa381e1cf.jpg
    Screenshot-2017-02-19-15.37.06-58aafa381fe97.png
    Screenshot-2017-02-19-16.01.04-58aafa382259c.png
    Screenshot-2017-02-19-16.01.17-58aafa3824af2.png
  • Manager

    Posted by: yame, Feb 21, 2017 at 03:16 (8 year ago)

    3 - I’ve checked your back end site. And I got that there is the error for this module (size chart module) that you cannot configure for this. The size chart icon displayed on your site (PC) is just the default displaying. In fact, you have not configured anything for this module so you cannot see the size chart in mobile version. My coder will help you to check in code. I will inform you when I get the result.

    4- This problem was fixed in version 1.0.5. However it still occur on your site as you mentioned above. My coder will check the reason why.
  • Customer

    Posted by: eldakak, Feb 20, 2017 at 19:18 (8 year ago)

    Hi, Could you please look at that issue with the Next - Prev. buttons of the Mega banner module and tell me how can I solve that??(screen shot)

    Thank you!
    Screenshot-2017-02-20-20.10.27-58ab411832445.png
    Screenshot-2017-02-20-20.10.43-58ab411836647.png
  • Manager

    Posted by: yame, Feb 21, 2017 at 03:39 (8 year ago)

    We use the image slider for your homepage module for this position so the arrow displays well in demo site.
    I can see that you are using Mega banner module so it is not compatible with this module
  • Customer

    Posted by: eldakak, Feb 22, 2017 at 11:22 (8 year ago)

    Thanks for your reply. Do you know approximately how long will does it take to get a result from your coder? because I have to inform my suppliers when the shop will be ready?

    - The issues again:
    1- Ovic page link Module.
    2- Size Chart on Mobile Phones.
    3- Discount page

    With my Best regards!
  • Customer

    Posted by: eldakak, Feb 22, 2017 at 12:46 (8 year ago)

    He should also have a look on the filter issue, may be can he tell us why it doesn't work. Please!

    Have a nice day
  • Manager

    Posted by: yame, Feb 23, 2017 at 04:09 (8 year ago)

    I will ask him to accelerate to check the problems for you.
    What do you mean when you mention to the filter issue? I'checked your category page and it still works well.
  • Customer

    Posted by: eldakak, Feb 23, 2017 at 09:42 (8 year ago)

    Sort by Price: lowest first (works)
    Sort by Price: highest first (doesn't work)
    Sort by Name: A to Z (works)
    Sort by Name: Z to A: (doesn't work)
    Sort by Reference: lowest first (works)
    Sort by Reference: highest first: (doesn't work)
  • Customer

    Posted by: eldakak, Feb 24, 2017 at 14:59 (8 year ago)

    Hi Yame,
    I added some products as a test and tried the Filter, it works.
    That's mean we have now only:

    1- Ovic page link module.
    2- Size chart on the mobile Phones
    3- The Discount Page.

    Please talk to your coder, I want to open the shop asap. and the suppliers here are working with dates and times.

    Thank you and have a nice weekend.
  • Manager

    Posted by: yame, Mar 4, 2017 at 02:48 (8 year ago)

    Hi mate.

    Currently we don't have the permission to go to your front end. Can you provide this?
    Thanks
  • Customer

    Posted by: yame, Mar 14, 2017 at 08:59 (8 year ago)

    Hi mate,

    How is your site now?
    Do you need any assistance from support service?
    If not, we will close this ticket. Please contact again with us when you have any problems,

    Sincerely,
    Yame

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