Kutethemes

Customer

Posted by: yame, Feb 9, 2017 at 00:57 (8 year ago)

Hello,

Could you please attach some screenshots to describe your issues clearly?
We still don't get what your problem is

Thank you.
Yame
Customer

Posted by: polminton, Feb 11, 2017 at 15:08 (8 year ago)

Please find attached the 2 pages:
1) I entered the product and saved
2) The product was not saved

Jessicabcreation.com--Page-2-589f28feeb6d0.png
Customer

Posted by: yame, Feb 13, 2017 at 01:20 (8 year ago)

Here I send you the attachment that I still saved product.
I could create a new product and edit the available one.
However, I would like to recommend that if you get the error in saving process, you can contact to Prestashop because this error is caused by Prestashop, not by our theme. With Prestashop version 1.6.1.6, there are a number of clients get this bug.

Hope you understand.
Regards,
Yame

boutique_1-58a109f336760.png
Customer

Posted by: polminton, Feb 13, 2017 at 08:26 (8 year ago)

Thank you!
Customer

Posted by: yame, Feb 13, 2017 at 09:04 (8 year ago)

So can I close this ticket?
For any requirements, pls contact again to support service.
Best regards,
Yame

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Troubleshooting unable to save my products