HomeSupport systemPrestashopLondon StarsHome slider problem
  • Customer

    Home slider problem

    Posted by: technique_EG Jan 30, 2017 at 11:31 (8 year ago)
    Hi,

    The slider doesn't load correctly, and every time it display several image like this.

    I need it to be fixed and work normally.

    Thanks

    home-slider-588f24102f446.jpg
  • Customer

    Posted by: yame, Feb 1, 2017 at 02:03 (8 year ago)

    Hi mate.

    As I can see that you provided the FTP account in the Secret information box. Could you please provide you back end account?
    I would like to check the problem in your site
    This is my IP address: 116.104.252.227

    Thank you,
    Yame
  • Customer

    Posted by: yame, Feb 10, 2017 at 02:30 (8 year ago)

    Hi mate,

    How is your site now?
    Do you need any assistance from support service?
    If not, we will close this ticket. Please contact again with us when you have any problems,

    Regards,
    Yame
  • Customer

    Posted by: technique_EG, Feb 10, 2017 at 09:03 (8 year ago)

    Hi,

    But the problem is the same on your website too ... So you should have you own access too http://kutethemes.com/demo/fashion/london-stars2/#

    Can fix it on your website first and send me the fix ?

    And is it possible to make the first image load faster, because it takes forever to load... It appears for one second (with the bug), disappear and appear again.

    I'll add the ip, it will take some times for the hosting to allow it, so the meantime please take a look first on your website => http://kutethemes.com/demo/fashion/london-stars2/#

    Thank you
    bug-kukethemes-589d81de6f364.jpg
  • Customer

    Posted by: technique_EG, Feb 10, 2017 at 09:12 (8 year ago)

    access
  • Customer

    Posted by: yame, Feb 13, 2017 at 01:55 (8 year ago)

    Thank you for giving me your account.
    I see your problem. I will send your issue to my coder and he needs check it. However, please help me to check again your FTP account first. I cannot access to this.

    Yame
  • Customer

    Posted by: technique_EG, Feb 17, 2017 at 09:15 (8 year ago)

    Hi,

    It should be ok now. Please have a try. If it doesn't work, it will take forever, to fix the ip problem. So please in this case, send me a fix, you have the same problem on your server, so it should'nt be a problem to have a dev environnement.

    Thank you
  • Customer

    Posted by: technique_EG, Feb 17, 2017 at 13:41 (8 year ago)

    hi let me know when you're finish because the homepage, is completly broken now; Thank you
  • Customer

    Posted by: technique_EG, Feb 17, 2017 at 15:27 (8 year ago)

    oups when you desactivate the quickview it's broking the homepage...
  • Customer

    Posted by: yame, Feb 20, 2017 at 07:25 (8 year ago)

    Hi,

    Your FTP account still cannot access to. Could you please check it?
    Here is my IP address if you need: 113.181.15.200

    Thanks
    Yame
  • Customer

    Posted by: technique_EG, Feb 20, 2017 at 08:57 (8 year ago)

    Hi,

    Yes if your ip change it's normal. It takes too long for us to make accept the ip. Can please fix it on your theme and send me the files to change ? PLEASE ?

    Thank you
  • Customer

    Posted by: technique_EG, Feb 20, 2017 at 15:06 (8 year ago)

    Hi, Can you help me ?

    1. The slider problem
    2. It brake everything when you desactivate the quickview.

    Thanks
  • Customer

    Posted by: technique_EG, Feb 21, 2017 at 09:45 (8 year ago)

    Please.
  • Customer

    Posted by: technique_EG, Feb 22, 2017 at 13:50 (8 year ago)

    Please !
  • Customer

    Posted by: technique_EG, Feb 23, 2017 at 15:05 (8 year ago)

    Can you please send me the fix ? Thanks
  • Manager

    Posted by: yame, Feb 24, 2017 at 09:20 (8 year ago)

    Currently our coder is still speeding up to update for some other theme so he decided to update this problem for your site first then update for the theme later.
    Please help us to check again your FTP account. He will access to then fix the problem for you. If not, you have to wait for the update theme version to get the update file.
    Thanks
    Yame

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