• Customer

    Blank page on front office + search bar that is not working properly

    Posted by: GraphikImpact Jul 27, 2015 at 09:30 (9 year ago)
    Hello,

    I turn to you because for some reason that escapes me for two days I have no access to the front office (in maintenance mode or not)
    When I activate the theme default prestashop it works with the theme Supershop blank page without an error message.

    At the same time, I realized when the working theme that search bar was not working properly because could not find the products present on the site.

    Could you help me come soon, we plan to put online the website very soon.

    Thanking you in advance

  • Customer

    Posted by: GraphikImpact, Jul 28, 2015 at 06:54 (9 year ago)

    Hello, I have no personal tpl or css file, I upload yesterday the latest issue update but this has no impact.

    You can edit the files that you feel necessary.
    Could you confirm to the problem or just once you'll find.

    thank you in advance
  • Customer

    Posted by: GraphikImpact, Jul 29, 2015 at 10:16 (9 year ago)

    Hi, I'm scared, reassure me as you have asked me I had not modify .tpl or .css file. Nevertheless I had set (option1) and translates all the tabs on the home page and the footer and I see that everything has been deleted!

    Could you confirm that this is not irreversible please

    thank you in advance,
  • Customer

    Posted by: GraphikImpact, Jul 30, 2015 at 12:27 (9 year ago)

    Are you serious? I gave you my access codes, and I'm sure those are correct because I arrive on my side to connect, same for the FTP code.

    I am angry because you deleted more than one working week for setting the theme and translation prestashop.

    You ask me to reinstall a prestashop while the site is already running on the latest version of prestasjhop and theme again we have already entered 2,500 products, it is out of the question to lose this job.

    It is therefore urgent for us that you find us a solution, the site works correctly with the default theme prestashop, so this is a theme that is the problem (see screenshot attached)

    I have this morning uninstall Supershop and all associated modules, and I'll reinstalled all, our version of PrestaShop being updated so I will try to reinstall the theme Supershop again and start from zero.

    This time I hope that the issue will not cause us to worry.

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