HomeSupport systemWordPressBoutiqueI found some problem in
  • Customer

    I found some problem in

    Posted by: arebonnie Jan 22, 2017 at 07:53 (8 year ago)
    From my captures, In you document you said "go to Header/ Footer/ Add new and click on the Add Template as this image ". I tried to follow this step but when I go to footer tab, I didn't find add template button. I found some thing like capture 1.1 (in attach file). Could you please give me a guideline?

    1.1.JPG-588464e870654.zip
  • Customer

    Posted by: Kazim Vu, Jan 23, 2017 at 01:51 (8 year ago)

    Hi arebonnie
    I got your issue, the cause by you have not enable Visual Composer for the template. To enable it, you need to enter the dashboard choose Viasual Composer>> Role Manager and do as the link image below:
    http://www.awesomescreenshot.com/showImage?img_id=2080153
    Please do it and let me know your results.
    Thanks you!
  • Customer

    Posted by: arebonnie, Jan 24, 2017 at 06:38 (8 year ago)

    Thank you so much, I already fixed this issue by using your solution.
  • Customer

    Posted by: arebonnie, Jan 24, 2017 at 07:23 (8 year ago)

    I have another problem about the customization size of Mega menu. I tried to use your template "KT mega menu style 02" but it always bigger than your demo and I couldn't customize it. Please kindly give me a solution to customize it.
    PS.Please find attached the example of my case.
  • Customer

    Posted by: Kazim Vu, Jan 25, 2017 at 03:10 (8 year ago)

    Hi arebonnie
    I got your question. Could you please send me your Admin login + FTP accounts via secret information? We would like to check directly on your site and show you how to solve it.
    Thanks you!
  • Customer

    Posted by: arebonnie, Jan 28, 2017 at 20:49 (8 year ago)

    I already send to you via secret box and I'm looking forward to see your feedback.
  • Customer

    Posted by: Kazim Vu, Feb 1, 2017 at 17:22 (8 year ago)

    Hi arebonnie
    I got your info. I need help from my developers. I will reply you soon when i get the results from them.
    Thank you for your patience!
  • Customer

    Posted by: Kazim Vu, Feb 2, 2017 at 02:03 (8 year ago)

    Hi arebonnie
    My developers checked your issues. They said it's customize works. So please contact to the Customized Services, they will help you. (http://support.ovicsoft.com/offer/add).
    If you have other questions, please contact us.
    Thanks you!
  • Customer

    Posted by: Kazim Vu, Feb 13, 2017 at 04:07 (8 year ago)

    Hi arebonnie
    How's your site. If you need my help, please contact me.
    Thank you and have a nice day!

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES