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  • Customer

    problems with the video resolution in the homa parallax

    Posted by: Elena777 Jan 9, 2017 at 06:37 (8 year ago)
    Hi,
    I uploaded a video on youtube and I set the home page parallax. On you tube you see very well when it loads it in the homepage loses resolution. I have wrong to set the parameters?
    I have to set some parameters in the youtube player?
    The best way to see the video in best resolution upload youtube and enter the code as I did, or upload it directly on the site? In the latter case, how does one make sure that start automatically?
    I give you the link where you see the original video and the albackoffice access to see the parameters.
    It is all set to go online. Please do not erase content.
    Thank you so much.
  • Customer

    Posted by: Elena777, Jan 10, 2017 at 22:33 (8 year ago)

    Hi,
    I have to do as a video on the home page. I tried using youtube (see first page of parallax homepage), but the video part with a low resolution and not good. I tried to embed the video on the page (see the fourth parallax home page) and here the resolution is fine. The problem is that there is in the rectangle dedicated to the video but leaves the frame, and above appears above the video as a gray veil that also makes it grigio.Vorrei that the video be repeated. What can I do?
    Thank you
    Elena
  • Customer

    Posted by: yame, Jan 12, 2017 at 02:49 (8 year ago)

    Hi Elena777,

    I apologize for not reply you immediately. I can see your issue is that you would like to add a video for your homepage.
    In the first page of parallax in homepage, the size of video is not good but the fourth is Ok. However it appears a gray veil that you don't want to display for your video. You mean that you want to show the video will full size without having the gray veil, don't you??
    If that, please contact to customized services and they will help you to solve this. Please follow this form: http://support.ovicsoft.com/services/customized
    Hope that your problem will be solve soon.

    Regards,
    Yame
  • Customer

    Posted by: Elena777, Jan 13, 2017 at 13:28 (8 year ago)


    Hi,
    I followed your instructions, but how does it work? I get an email reply to my request?
    Thank you.
    Elena
  • Customer

    Posted by: yame, Jan 16, 2017 at 04:05 (8 year ago)

    Please fill in the blanks there and the Admin will check your requirement.
    They will exchange with your via gmail then help you to solve the problems.
    Regards,
    Yame

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