HomeSupport systemWordPressBoutiqueProduct Images on the Product Details Page
  • Customer

    Product Images on the Product Details Page

    Posted by: asb123 Jan 5, 2017 at 09:35 (8 year ago)
    Hello there,
    On the product details page you have arrows to select alternative product images. Sadly the arrows are not working. I have tried to attach a picture of the problem as both a PNG & JPEG file but it says "File type attachment not support". I would appreciate your help with this matter.

    Many thanks

    Annette
  • Customer

    Posted by: asb123, Jan 16, 2017 at 18:18 (8 year ago)

    Hi Kazim Vu, thank you for your email. I have attached a snap shot of the area I'm talking about for you to look at. Just asa reminder the problem is the left and right arrows either side of the addition product images on the details pages. For some reason bothe arrows do not work. Also Kazim, on the home page where my most recent products appear I keep getting huge gaps where a product would have gone but is missing and the products titles underneath the products are not centred either and look very messy. You had previously sorted that problem out but it seems to have occurred again? I would really appreaciate your help with these matters.

    Many thanks

    Annette
  • Customer

    Posted by: asb123, Jan 16, 2017 at 18:20 (8 year ago)

    Sorry Kazim the screen shot attachment for the previous message did not go. I will attach it to this message.

    Many thanks

    Annette
  • Customer

    Posted by: Kazim Vu, Jan 17, 2017 at 01:51 (8 year ago)

    Hello asb123,
    - About the left and right arrows issues: We checked on your site and did not get the same problems as you mentioned. It still works. You should add more than 3 gallery images then it will shows(see the attachment screenshot)
  • Customer

    Posted by: Kazim Vu, Jan 17, 2017 at 02:02 (8 year ago)

    About Recent products: We fixed direct on your site (we change the Recent Products to Woo commerce short code), please check and let us know your intentions.
    - About the products are not centred either and look very messy issue: Our developers checked on your site and found you have changed in the style.css file (see the attachment screenshot), that's why they are not centred.
    If you have other questions, please contact us. We will help you.
    Thanks you!
  • Customer

    Posted by: asb123, Jan 17, 2017 at 07:41 (8 year ago)

    Hi Kazim, thank you for your help. Regarding the centreing of the product titles. I have not touched any coding at all as I really know nothing about how to do that. The only thing I can think of is when I had to update Woocommerce on Wordpress it must have altered it. The product titles are still off and not centred which is a shame as it really does make it look untidy. I would appreciate your help with this matter.

    Many thanks

    Annette
  • Customer

    Posted by: Kazim Vu, Jan 17, 2017 at 09:16 (8 year ago)

    Hi asb123,
    Our developers fixed it, they re-updated your theme only.
    As we mentioned above. There is any changed in the style.css file. It is not the same our theme.
    It works now. Please check it.
  • Customer

    Posted by: asb123, Jan 17, 2017 at 07:46 (8 year ago)

    Hi Kazim, regarding the recent products. I have set two weeks for a new product to stay new. Once their time expires and they are no longer classed as new then will that product disappear and then leave an empty space?

    Many thanks

    Annette
  • Customer

    Posted by: Kazim Vu, Jan 17, 2017 at 09:19 (8 year ago)

    yes, you need to add a new product, it will appears.
    If you have other questions, please contact us.
    Thanks you!
  • Customer

    Posted by: Kazim Vu, Jan 17, 2017 at 09:20 (8 year ago)

    if you are satisfied with my support, please go here: http://themeforest.net/downloads then rate me a good review + 5 stars. Your good review will be the motivation for me to support you better in the future
    Thank you and Have a great day!
  • Customer

    Posted by: asb123, Jan 18, 2017 at 08:24 (8 year ago)

    Hi Kazim Vu, I have looked at my home page and the product title position has not changed. It is still very off and far from centred. Please could you help sort this problem.

    Many thanks

    Annette
  • Customer

    Posted by: Kazim Vu, Jan 18, 2017 at 08:45 (8 year ago)

    Hi asb123,
    But it work from my side, see the link image below:
    http://www.awesomescreenshot.com/image/2070991/391b58f2beba9c1d573982dd3ee90ea3
    Please clear browser's cache, you can get it.
    DO NOT forget give me 5 stars at the http://themeforest.net/downloads
    Thanks you!
  • Customer

    Posted by: asb123, Jan 18, 2017 at 13:09 (8 year ago)

    Hi Kazim Vu, I have cleared my browser cache as you advised and it has work so thank you for all your support. I would like to give you a good rating but after I have logged into Envato and then gone onto downloads but can not see where to rate you. Please advise.

    Many thanks

    Annette Badurdeen
  • Customer

    Posted by: Kazim Vu, Jan 18, 2017 at 17:57 (8 year ago)

    Hi asb123,
    Here is the guide(see the attachment screenshot). Please rate for me
    Thank you very much!
    Kazim Vu.
  • Customer

    Posted by: asb123, Jan 19, 2017 at 17:35 (8 year ago)

    Hi Kazim Vu, thank you for all your support. I have given you guys a 5 star rating and left a comment too.

    Many thanks

    Annette
  • Customer

    Posted by: Kazim Vu, Jan 20, 2017 at 01:01 (8 year ago)

    Thanks Annette
    If you need my help, please contact me.
    Thanks you!

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