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  • Customer

    Product Appearing in the Wrong Pages

    Posted by: asb123 Dec 24, 2016 at 21:00 (8 year ago)
    Hello there,
    I have just created a couple of test products (test 1,2 & 3) and created two categories ' Gifts for Her' and 'Gifts for Him'. For some reason all three test products are appearing on both pages even though I did select both. I would appreciated your help with this matter.

    Many thanks

    Annette
  • Customer

    Posted by: Kazim Vu, Dec 26, 2016 at 02:08 (8 year ago)

    Hi asb123
    We checked on your site and got the same problem as you mentioned. Could you please send us your FTP accounts via secret information? Our developers will check and help you fix this issue.
    Looking forward your reply!
  • Customer

    Posted by: asb123, Dec 28, 2016 at 10:30 (8 year ago)

    Hi Kazim Vu, I have managed to sort the problem out by creating product categories in my menu instead of pages. The only thing is I have been unable to use the Kute 'Multiple Products' element in visual composer to add my products. This was te only way to get my products to display in the correct category. Is tthis right? Also please could you advise me how to get new products to appear in the new arrivals on my home page please. I have given my FTP details below as requested.

    Many thanks
    Annette
  • Customer

    Posted by: Kazim Vu, Dec 29, 2016 at 01:46 (8 year ago)

    Hi asb123
    We checked on your site and did not see where is your Kute Multiple Products element. Can you send us a screenshot to describe it? We will check it.
    About get new products issues: You need to go to the dashboard choose Pages>>your Home page>>Woocommerce and choose Recent Products in the Target box. It will list new products to appear in the new arrivals(see the attachment file)
    If you have other questions, please contact us. We will help you.
    Thanks you!
  • Customer

    Posted by: asb123, Dec 29, 2016 at 09:23 (8 year ago)

    Hi Kazim Vu, I think you misunderstood regarding the Kute Multiple Products element. Can I inset them into product categorie? Regarding the 'New Arrivals' I shall do as you advised and if I get any problems I will get back to you.

    Many thanks

    Annette
  • Customer

    Posted by: asb123, Dec 29, 2016 at 21:22 (8 year ago)

    Hi Kazim Vu, I have managed to get 'Recent Products' to work as you advised. The only thing is that the product titles which are underneath the images are not centred and a bit off which is making it look a little untidy. I would appreciate your help with matter.

    Many thanks

    Annette
  • Customer

    Posted by: Kazim Vu, Dec 30, 2016 at 07:27 (8 year ago)

    Hi asb123
    My coders fixed direct on your site. Please check it and let me know your intentions.
    if you are satisfied with my support, please go here: http://themeforest.net/downloads then rate me a good review + 5 stars. Your good review will be the motivation for me to support you better in the future.
    Thank you and Have a great day!
    NOTE: My coders fixed direct on your main theme. When you update the latest theme version, you need to go to Theme Options>>Custom JS/CSS and backup any custom there and update for the latest theme.

  • Customer

    Posted by: asb123, Dec 30, 2016 at 09:54 (8 year ago)

    Hi Kazim Vu, thankyou so much for sorting out the product title alignment problem, it looks sooooooo much better. You mentioned when I update to the latest theme version that I need to go to Theme Options>>Custom JS/CSS and backup any custom there and update for the latest theme. Well do I need to do that now? Is there a newer theme version then? Also I am more than happy to rate you good review as you have been very helpful indeed but when I went to the link above it took me to the' envato market' home page and I was'nt sure where to go next? Do I log in and if so where then? Please advise.

    Many thanks
    Annette
  • Customer

    Posted by: asb123, Jan 4, 2017 at 17:35 (8 year ago)

    Hi Ayaan Vu, you mentioned doing a back up for when I need to upgrade my theme. Please could you advise me how to do that so I am aware of what I need to do. Many thanks.

    Annette
  • Customer

    Posted by: asb123, Jan 5, 2017 at 09:15 (8 year ago)

    Hi AyaanAg, Many thanks for all your help. :-)

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