HomeSupport systemPrestashopBoutiqueError in contact us page
  • Customer

    Posted by: yame, Dec 20, 2016 at 01:42 (8 year ago)

    Hi mate.

    I got your issue. Could you please provide me your FTP account? My coder will help you to check it.
    With the FTP account you sent me in the previous ticket, I cannot access to this. ( It was not connected)
    Pls check again then give me the correct one.

    Thank you,
    Yame
  • Customer

    Posted by: 3rockets, Dec 20, 2016 at 09:00 (8 year ago)

    Have you already tried with this? I doesn't give you access?
  • Customer

    Posted by: 3rockets, Dec 20, 2016 at 10:36 (8 year ago)

    Have you already change the file host as the previous time?
  • Customer

    Posted by: yame, Dec 21, 2016 at 01:18 (8 year ago)

    I've just tried to access to the FTP account in your previous ticket and I saw that it was not connected so I ask you to provide me, then my coder will help you to check the issue.
    And now when I access to the FTP account that you provided in the the box, even I added the file host as the previous time, but I still cannot access to this.
  • Customer

    Posted by: 3rockets, Dec 21, 2016 at 11:39 (8 year ago)

    Hello

    if file hosts is setted correctly, as explained in previous ticket

    the FTP connection works, I tried 1 min ago.
    The connection settings are:

    FTP (simple, not SFTP)

    host: johnbarritt.com
    User: dacancellare
    pass: Oyx3&x44

    if you cannot connect. check if you are seeing the right site that should be the one in the screenshot.
    if not, this mean that your file hosts is not correctly setted.

    https://drive.google.com/file/d/0BxD6-5yKgFw7d2Q5eTgzaTFYZWc/view?usp=drivesdk
  • Customer

    Posted by: 3rockets, Dec 21, 2016 at 11:41 (8 year ago)

    I think you could not connect only because there was a white space after the username...
    let me know
    Thank you
  • Customer

    Posted by: yame, Dec 22, 2016 at 01:00 (8 year ago)

    OH. I can connect to the account that you post. My coder will help you to check.
    However, pls post all your accounts in the Secret information box below to make sure that your site always be safe.

    Thank you
    Yame
  • Customer

    Posted by: 3rockets, Dec 22, 2016 at 08:23 (8 year ago)

    Thanks
  • Customer

    Posted by: 3rockets, Dec 23, 2016 at 05:49 (8 year ago)

    Hi Yame,
    /contact-us still not working, could you please check why? thanks
  • Customer

    Posted by: yame, Dec 23, 2016 at 08:19 (8 year ago)

    For the newsletter in footer, you can go to Store map module, you will see a Google API Key there. That is our test key and it can be removed any time.
    You can click on the link below the box then register an account for your own, you will get another API key, then pls add on it.
    => reload your Contact page, the newsletter will disappear

    Yame

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