HomeSupport systemPrestashopLondon StarsCombinations not working at all
  • Customer

    Combinations not working at all

    Posted by: toffeeweb Dec 7, 2016 at 14:53 (8 year ago)
    Hi,

    http://hounds.co.uk/index.php?id_product=5&controller=product

    When i add combinations the product does not change at all.

    If i view the product in quickview it all works fine but on the actual page, i cant select the image or size at all.

    Please help.

    Chris Hughes
  • Customer

    Posted by: toffeeweb, Dec 7, 2016 at 15:02 (8 year ago)

    FTP for you
  • Customer

    Posted by: toffeeweb, Dec 8, 2016 at 08:47 (8 year ago)

    This getting urgent now as we want to put the site live
  • Customer

    Posted by: yame, Dec 9, 2016 at 03:01 (8 year ago)

    Hi toffeeweb.

    We got your issue that you mentioned above.
    My coder will check the problem in code. However we cannot access to your FTP (pls see the attachment)
    Could you please check it again then give us the correct one?

    Thank you,
    Yame
  • Customer

    Posted by: toffeeweb, Dec 9, 2016 at 09:06 (8 year ago)

    Please re check i have just set up the same connection in dreamweaver, cyberduck and navicat and working with all three.
  • Customer

    Posted by: toffeeweb, Dec 9, 2016 at 10:14 (8 year ago)

    Can you please provide your IP address so i can make sure it is allowed.

    chris@chris-hughes.com
  • Customer

    Posted by: yame, Dec 10, 2016 at 01:43 (8 year ago)

    Here is my IP address: 117.6.204.186

    Thank you,
    Yame
  • Customer

    Posted by: toffeeweb, Dec 12, 2016 at 10:19 (8 year ago)

    Have just confirmed your IP is on the white list so should be fine to connect.
  • Customer

    Posted by: toffeeweb, Dec 12, 2016 at 14:11 (8 year ago)

    It looks like he is trying to use TLS to connect to the server which won't work. He will need to specify a plain FTP connection through the Site Manager in FileZilla.

    You can change this back by doing the following:
    + Open FileZilla.
    + Go to 'File' and then 'Site Manager'.
    + Under the 'General' tab, change the 'Encryption' method to 'Only Use Plain FTP'.
    + Click 'Ok' to save the changes.
    + Repeat these steps for any other sites you have saved in FileZilla.

    Would you please look at this as a matter or urgency now as this is stopping the site goling live,

    Thanks
  • Customer

    Posted by: yame, Dec 13, 2016 at 01:41 (8 year ago)

    Perfect, sir. I can connect to FTP. Now I will send your issue to my coder and he will help you to check it.
    I will inform you whenever I get any his feed back.

    Yame
  • Customer

    Posted by: toffeeweb, Dec 13, 2016 at 09:23 (8 year ago)

    Many thanks
  • Customer

    Posted by: yame, Dec 13, 2016 at 09:36 (8 year ago)

    My coder has fixed successfully this issue. He recommended that this is not caused by the theme. It belongs to the core of Prestashop (you are using Pres version 1.6.1.5, it has a lot of bugs that include this issue). However it works well. Pls check it again.

    Regards,
    Yame
  • Customer

    Posted by: toffeeweb, Dec 14, 2016 at 08:36 (8 year ago)

    Phew Fantastic,

    what was needed to be done so i know for refernce.

    Thanks

    Chris Hughes
  • Customer

    Posted by: toffeeweb, Dec 14, 2016 at 09:34 (8 year ago)

    Hi, i have an anomaly with one product since the fix...

    http://hounds.co.uk/index.php?id_product=4&controller=product

    http://hounds.co.uk/admin123/index.php?controller=AdminProducts&id_product=4&updateproduct&conf=4&key_tab=Prices&token=1312a538e5bfdb3f57b8d8e40c1ec4dd

    In the admin the price is set at £22.95 and front end £22.96

    I know its only 1p but would make a difference over the long run, if i enter £22.94 it shows but not £22.95?

    Do you guys have any ideas why

    Thanks
  • Customer

    Posted by: toffeeweb, Dec 14, 2016 at 09:44 (8 year ago)

    In fact this is happening on lots of products.

    its the tax rounding but wont allow me to set the figure i want have tried lots of ways?
  • Customer

    Posted by: toffeeweb, Dec 14, 2016 at 10:28 (8 year ago)

    when the page loads its correct then a second later it adds 1 p,

    the price is also correct on the category page but not product page. see attached grabs.

    Thanks

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