• Customer

    How to update Supershop Prestashop Theme

    Posted by: FranciscoSerralvo Nov 29, 2016 at 10:21 (8 year ago)
    I would like to know how to update the theme to the latest version, maintaining configuration, translations and more. Thanks!

  • Customer

    Posted by: yame, Nov 30, 2016 at 02:25 (8 year ago)

    Hi FranciscoSerralvo,

    Thank you for contacting to support service.
    I will show you the two ways to update theme: Update whole theme or update theme version. You can choose one of them that is suitable to your site.
    Big note: Before updating or changing anything, pls backup both of your database + source-code.
    1. Update whole theme. If you do not customize anything in sour-code on every files, I recommend you to update whole theme, it is very fast and easy way.
    + Step 1: You need to download the attached-package from Themeforest. This zipped file contains the folders " modules" and "themes"
    + Step 2: Upload this zipped file to the root folder of your website via ftp or Cpanel, then extract this zipped file directly on your site, so the changed/updated files in these folders will be overwritten automatically ,...
    + Step 3: Clear cache of your site (in the backend).

    2. Update theme version. This way is to update for the customized site without loosing all your customized before.
    + Step 1. You need to download the latest updated-package from Themeforest, then Unzip this zipped file. In the extracted folder contains two folders: modules and themes
    + Step 2. If you are using too old version, you should step by step updating theme versions without skipping any versions. Following the change-log to upload and replace all the needed files...
    to the same path on your site via ftp or Cpanel. So the changed/updated files will be overwritten,...and new files will be copied into the correct positions,...
    + Step 3. Clear cache of your site (in the back-end).

    For any requirements, please feel free to contact to support service.
    Regards,
    Yame
  • Customer

    Posted by: FranciscoSerralvo, Nov 30, 2016 at 11:15 (8 year ago)

    Thanks for the reply.

    The vertical menu doesn't show in responsive mode (smartphones).
  • Customer

    Posted by: yame, Dec 1, 2016 at 01:23 (8 year ago)

    Could you please provide me your website back end account? I will check this issue then give you the solution.
    Yame
  • Customer

    Posted by: FranciscoSerralvo, Dec 7, 2016 at 17:09 (8 year ago)

    www.topalin.com/admin1613

    username: fserralvo@rmddesign.com
    password: qX13QZZO
  • Customer

    Posted by: yame, Dec 9, 2016 at 02:10 (8 year ago)

    I've checked the Vertical menu module and I saw that you also activated it to be displayed on mobile.
    Pls provide me your FTP account. My coder will help you to check in code. Pls post all your accounts in the secret information box below to make sure that your website always be safe.

    Thank you.
    Yame
  • Customer

    Posted by: yame, Dec 15, 2016 at 07:05 (8 year ago)

    Hi mate,

    How is your site now?
    Do you need any assistance from support service?
    If not, we will close this ticket. Please contact again with us when you have any problems,

    Regards,
    Yame

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