HomeSupport systemPrestashopSuperShopOvic Layout not working
  • Customer

    Ovic Layout not working

    Posted by: ivanomino Nov 25, 2016 at 17:39 (8 year ago)
    Sorry, but it seems that your Ovic layout not working fine.
    I want to display on product page on "left column" the "layer filter module".
    I just setup it in admin panel, but module are not showing.

    Please fix it
  • Customer

    Posted by: yame, Nov 28, 2016 at 02:24 (8 year ago)

    Hi ivanomino,

    I've checked your issue above. The "layer filter module" is just configured in category page without in product page.
    We've tried to configure in product page, however it is not allowed to work there. You can contact to Prestashop then ask for the assistance for this problem. Just because we don't develop this module and it is the default function of Prestashop.
    Hope that they will give you the best solution for this.

    Regards,
    Yame
  • Customer

    Posted by: ivanomino, Nov 29, 2016 at 09:55 (8 year ago)

    what ?
    I am sorry but it is present in your demo. I want the "layer filter module" as in your demo, present in product page.
  • Customer

    Posted by: yame, Nov 30, 2016 at 02:15 (8 year ago)

    Excuse me, mate. I would like to confirm your requirement.
    Is it the page that you are wanting to mention to? http://kutethemes.com/demo/supershop/option5/en/12-fashion
    If that, this is the category page and in this page, we support to add the Layer filter module.
    It cannot be added in the Product detail page.

    Looking forwards to getting back your reply soon.
    Yame
  • Customer

    Posted by: ivanomino, Nov 30, 2016 at 08:23 (8 year ago)

    No sorry maybe some mistake here.
    I already setup it to working fine with categories.
    I would like to get it in product page.
    however if not possibile, don't care it.
  • Customer

    Posted by: yame, Dec 6, 2016 at 01:19 (8 year ago)

    Ok mate. So if you have any requirements, please contact to support service.
    We always willing to support for you.

    Best regards,
    Yame
  • Customer

    Posted by: ivanomino, Dec 6, 2016 at 15:46 (8 year ago)

    PLease can you answer to other my ticket ??

    your shopping cart are not working fine. It shows wrong prices.

    See other ticket for details !!
    Thanks
  • Customer

    Posted by: yame, Dec 7, 2016 at 03:50 (8 year ago)

    I already replied that ticket. Please check again your FTP account. My coder will access to ftp then check the issue for you

    Thank you
  • Customer

    Posted by: ivanomino, Dec 7, 2016 at 11:03 (8 year ago)

    Ticket updated.
    FTP credentials working submitted.
  • Customer

    Posted by: ivanomino, Dec 8, 2016 at 13:52 (8 year ago)

    Do you fix the cart that not working ?
  • Customer

    Posted by: yame, Dec 9, 2016 at 03:29 (8 year ago)

    Oh. I've replied on your another ticket. I got your FTP account and sent to my coder. He will check the incorrect price in code.
    I will inform you when I get any his feed back.

    Regards
  • Customer

    Posted by: ivanomino, Dec 10, 2016 at 16:05 (8 year ago)

    Please note that i am still waiting issue resolution.
    Please fix it ASAP,
    thanks !
  • Customer

    Posted by: ivanomino, Dec 12, 2016 at 14:54 (8 year ago)

    Please keep in mind that if your theme will not fixed in the next hours,
    i will ask PAYPAL official refund money claim.
    thanks
  • Customer

    Posted by: yame, Dec 13, 2016 at 08:24 (8 year ago)

    Dear mate.

    We truly apologize for this delay. However we must check your site carefully to find the reason why.
    We can see that it maybe caused by the tax when you add for the products. We don't develop this function so we need to check and find out why it failed.
    We're also trying to solve it as soon as possible in our ability. Hope you understand.

    Thank you.
  • Customer

    Posted by: ivanomino, Dec 13, 2016 at 16:25 (8 year ago)

    I am waiting since 25 November this theme to work !
    I need ASAP this bug fixing.
    As you said, it seems that you are unable to fix that due to many reasons.
    I need money back to pay another developer for fixing.

    I am sorry, if you fix in the next minutes, it should be fine, otherwise i will start paypal money refund.
    Regards
  • Customer

    Posted by: ivanomino, Dec 14, 2016 at 15:32 (8 year ago)

    Official money refund started. Give money back ASAP

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