• Customer

    Problem removing items from the ajax cart

    Posted by: admincommpla Nov 18, 2016 at 09:13 (8 year ago)
    Good morning,
    we are using your theme on our site www.orca.coffee.
    We have a problem with the ajax cart.
    If the cart contains more than two items and you remove one of them clicking othe X, it seems that it has removed all the items of the cart, because the ajax cart remains empty.
    Really it is not empty because, if I reload the page, it contains the right number of items.
    I suppose the problem is in the interaction between the ajax and the DOM of the page.
    This problem happens both with anonymous and authenticated users. We are using Prestashop 1.6.1.6.
    Is there a known bug about this issue?
    Please, could you help us?
    Thank you very much

    Claudio Battaglino




  • Customer

    Posted by: yame, Nov 22, 2016 at 03:36 (8 year ago)

    Hi admincommpla.

    Thank you for contacting with support service.
    Could you please provide us your website back end + ftp account? We would like to check your issue in your site first.

    Thank you,
    Yame
  • Customer

    Posted by: yame, Nov 29, 2016 at 03:34 (8 year ago)

    Hi mate,

    How is your site now?
    Do you need any assistance from support service?
    If not, we will close this ticket. Please contact again with us when you have any problems,

    Regards,
    Yame

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