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  • Customer

    Website Help

    Posted by: desireemaas Nov 12, 2016 at 12:11 (8 year ago)
    Hey guys,

    Back from holidays- I see my ticket is gone, but I really need to get help. Last you guys had said you were locked out? I talked to GoDaddy and they said you were not blocked. Can you get into my account??
  • Customer

    Posted by: desireemaas, Nov 13, 2016 at 14:57 (8 year ago)

    Hey guys, sorry it came to this, but can I get my money back please? I hope you understand! The theme isn't working properly for me and you guys are unable to login to help so I need to find another theme. No hard feelings, just really need to get this underway.

    Thanks!
  • Customer

    Posted by: Kazim Vu, Nov 14, 2016 at 03:27 (8 year ago)

    Hi desireemaas,
    Please let us know your reason. if you have problems installing themes or other problems. Tell us. We'll help you.
    You can also contact direct us via skype: itsonla, we will direct support for you.
    Look forward to getting your reply.
    Kazim Vu.
  • Customer

    Posted by: desireemaas, Nov 14, 2016 at 20:04 (8 year ago)

    Hey, yes I am having troubles. You guys are also not able to login to the back end of the website to look further into it and I just can't wait anymore for someone to look into why some of the plugins are unable to be installed.

    Have you guys retried to log in??
  • Customer

    Posted by: Kazim Vu, Nov 15, 2016 at 09:48 (8 year ago)

    Hi desireemaas,
    We can not login your FTP account. We would like to check codes also. Please contact us via skype: itsonla to get direct support. We will help you
    Look forward to getting your reply!
  • Customer

    Posted by: desireemaas, Nov 17, 2016 at 18:41 (8 year ago)

    My skype is nataliemaas1. I am in Ireland though. Where are you? We will need to figure out the time change!
  • Customer

    Posted by: desireemaas, Nov 23, 2016 at 13:29 (8 year ago)

    Hey,

    I am not at my computer right now to tell you, but if you go into plugins you will see there are some that are not activated- those are the ones that won't install due to an error. Can you see them when you just go into the dashboard?
  • Customer

    Posted by: desireemaas, Nov 23, 2016 at 21:06 (8 year ago)

    Hey,

    Actually do not worry about it. I had to jump to a new theme as I could not wait anymore for help. Is there a way I can get refunded?
  • Customer

    Posted by: desireemaas, Nov 27, 2016 at 20:18 (8 year ago)

    Hey,

    Still have not heard back from you guys about the problem. I had to go with a different theme. We were running out of time and needed the problem fixed ASAP. I am sure you guys are super busy and it was not intentional, but we just had to go with a group that could be a bit quicker to help. That being said, can I please get the refund?? This theme is not working for me, and I just could not wait to get the help we needed.

    All the best!
  • Customer

    Posted by: Kazim Vu, Nov 28, 2016 at 02:11 (8 year ago)

    Hi desireemaas,
    We could not login in your backend to check it. Ms. emilyle asked you which plugins could not install on your site? But you do not reply your info. So how can we help?
  • Customer

    Posted by: desireemaas, Nov 28, 2016 at 21:19 (8 year ago)

    Hey,

    I did reply... I was just not at my computer at the moment, so I told her just to log back in (she said she was logged in) since you can see the errors on the top of the page as soon as you login.... I have now since deleted your theme off the website and installed a new one. I just really could not wait for help anymore.
  • Customer

    Posted by: desireemaas, Nov 28, 2016 at 21:20 (8 year ago)

    It has also been a week since I heard from anyone... Like I said, it is not personal, I just can't wait a week for a reply. I HAD to get something up to show potential investors our creative direction.
  • Customer

    Posted by: Kazim Vu, Nov 29, 2016 at 01:42 (8 year ago)

    Hi desireemaas,
    Exactly, we could not enter your backend.
    If you need our help, please contact us via skype. We will help you.
    Thanks you!
  • Customer

    Posted by: desireemaas, Nov 29, 2016 at 20:41 (8 year ago)

    Hey,

    My apologies, I was told you guys were in the back end. As I said, I had to move forward and deleted your theme off my hosting server and bought a new theme. I could not wait anymore for help. I already passed on my Skype info as well, over 10 days ago, and still not reaching me there. That is why I am asking for a refund. The theme did not work and I did not get the help I needed. There is no helping me now. It is now too late... I had to buy a new theme with quicker support.
  • Customer

    Posted by: Kazim Vu, Nov 30, 2016 at 04:11 (8 year ago)

    Hi desireemaas,
    Ok, no problem, and we will finish this ticket.
    Thanks you!
  • Customer

    Posted by: desireemaas, Nov 30, 2016 at 21:38 (8 year ago)

    Thanks very much. Will the refund just go back onto my card I used to purchase the theme?
  • Customer

    Posted by: desireemaas, Dec 3, 2016 at 16:48 (8 year ago)

    Hello?
  • Customer

    Posted by: Kazim Vu, Dec 4, 2016 at 14:56 (8 year ago)

    Hi desireemaas,
    Please contact via email: hoangdinhduc@gmail.com and tell him your intention.
    Thanks you!
  • Customer

    Posted by: desireemaas, Dec 6, 2016 at 20:26 (8 year ago)

    Ok, thank you.

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