Kutethemes

Customer

Adding icons to vertical menu items

Posted by: jdsofttech Nov 9, 2016 at 15:10 (8 year ago)

Hello,

We have one issue with the vertical menu. We can not assign an icon to some of the vertical menu items. Below is the screencast of the issue,

http://screencast.com/t/ycGgbkQwp7

Best,
Ronik

Customer

Posted by: Kazim Vu, Nov 10, 2016 at 04:19 (8 year ago)

Hi jdsofttech
We got your issue. Could you please send us your FTP account via secret information? We would like to check direct on your site.
Look forward to getting your reply!
Kazim Vu.
Customer

Posted by: jdsofttech, Nov 10, 2016 at 05:32 (8 year ago)

Hi Kazim Vu,

Please check these FTP details of my site
Secret information:
FTP Username: newurban@wordpressdevelopersinboston.com
password : r8Nd46gIcdC_
FTP Server: ftp.wordpressdevelopersinboston.com
FTP & explicit FTPS port: 21
We hope that soon you resolve these issue.

Best,
Ronik
Customer

Posted by: Kazim Vu, Nov 10, 2016 at 06:34 (8 year ago)

Hi jdsofttech
We got your info. We will check and reply you as soon as possible.
Thank you!
Customer

Posted by: jdsofttech, Nov 11, 2016 at 05:37 (8 year ago)

Hi Kazim Vu,

Did you check the problem in vertical menu?

Best,
Ronik
Customer

Posted by: Kazim Vu, Nov 12, 2016 at 01:43 (8 year ago)

Hi jdsofttech
We got your issue. You need to increase the max_input_vars values in php.ini file. Please contact to your host provider, they will help you fix this issue.
Thank you and Have a nice day!
Customer

Posted by: jdsofttech, Nov 12, 2016 at 06:23 (8 year ago)

Hi Kazim Vu,

As per you told me , increase the max_input_vars values in php.ini file i done that thing you can see in snapshot but still issue are not solve
please give us another solution.
Customer

Posted by: Kazim Vu, Nov 14, 2016 at 14:55 (8 year ago)

Hi jdsofttech
Can you increase more? Because 1000 is the default value of this parameter. Please do it and let us know your results.
Thank you!
Customer

Posted by: jdsofttech, Nov 15, 2016 at 05:18 (8 year ago)

Hi Kazim Vu,

I increased that done up to the 2000 and after that i tried to upload image icon but uploaded image is unable to save in vertical menu and still issue is not solved you can see in snapshot of PHP.ini file which i attachment.

Best,
Ronik
Customer

Posted by: Kazim Vu, Nov 16, 2016 at 06:45 (8 year ago)

Hi jdsofttech
Our developers are checking your issue, we will reply you soon when we get the result from them.
If you have other question, please contact us. We will help you.
Thanks you!
Customer

Posted by: jdsofttech, Nov 16, 2016 at 21:53 (8 year ago)

Ok that will help. We also changed max_input_vars to 10,000.

http://wordpressdevelopersinboston.com/phpinfo.php

I hope your developers can spot the issue.
Customer

Posted by: Kazim Vu, Nov 18, 2016 at 19:08 (8 year ago)

Hi jdsofttech
We checked your site and found that your issues solved. If you have other questions, please contact us.
Thanks you and have a nice day!
Customer

Posted by: jdsofttech, Nov 21, 2016 at 05:41 (8 year ago)

Dear kazim vu,

My team solved that problem of vertical menu.
Thanks your support.

Best,
Ronik
Customer

Posted by: Kazim Vu, Nov 23, 2016 at 17:09 (8 year ago)

Hi jdsofttech
We're glad when your issue is solved. If you have other questions, please contact us. We will help you.
Thanks you and have a nice day!

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