HomeSupport systemPrestashopBoutiqueText page contact
  • Customer

    Text page contact

    Posted by: Spegio Nov 8, 2016 at 13:34 (8 year ago)
    Hi,

    Contact you to solve the old problem of the contact page.
    I now have the online site, on the text of the page, see how it does not appear to me no text imported, how come? I followed all the steps correct as you have told me you.
    I hope to resolve the problem, Thanks.

    http://woodstar.it/en/contact-us

    setting-text-page-contact-5821d46f34a00.jpg
  • Customer

    Posted by: yame, Nov 9, 2016 at 02:30 (8 year ago)

    Hi Spegio,

    Thank you for contact again with support service.
    Could you please provide me you website back end account? I would like to check in your site.
    It is better for me if you explain more details about your issue above. I still don't visualize about it yet.

    Looking forwards to getting back your reply soon.
    Thank you.
    Yame
  • Customer

    Posted by: Spegio, Nov 9, 2016 at 11:50 (8 year ago)

    Hi,

    attached an example of what I want to get (to the side text, no google map). I run the correct steps, but does not display the text on the page.

    The credentials for the support are the following:

    HOST: http://woodstar.it/admin2621hfy7t/index.php?controller=AdminLogin&token=dba98908635d3e360595ea886c496186&logout
    E-MAIL: social@woodstar.watch
    PSW: webmaster

    Thanks, I look forward to solve the problem.
  • Customer

    Posted by: yame, Nov 10, 2016 at 07:18 (8 year ago)

    As I checked your back end, I just see a little of configuration. Could you please provide me the full permission to go to your back end?
    Thank you!
    Yame
  • Customer

    Posted by: Spegio, Nov 10, 2016 at 11:30 (8 year ago)

    HI,

    I activated all the functions needed to solve the problem ...
    I disabled only the unnecessary parts for privacy reasons ...
    I await his reply, thanks for your help!
  • Customer

    Posted by: yame, Nov 11, 2016 at 02:28 (8 year ago)

    Thank you, mate.
    As I checked in your back end, You also have completely installed correctly follow the instructions. The problems maybe in code.
    Could you provide me your FTP account, please? My coder will check this for you.

    Regards,
    Yame
  • Customer

    Posted by: Spegio, Nov 11, 2016 at 17:33 (8 year ago)

    Ok, in the panel below are the data to access.
    The site reference folder is: IT
    I hope you can solve the problem as soon as possible.
  • Manager

    Posted by: yame, Nov 14, 2016 at 04:24 (8 year ago)

    Thank you, mate.
    I will send to my coder and he will check this.
    Please be patient to wait for us. I will inform you when I get any his feed back.

    Regards,
    Yame
  • Customer

    Posted by: Spegio, Nov 14, 2016 at 09:40 (8 year ago)

    Ok, I look forward to your feedback.
    I think the problem is in the page code: contact-form.tpl, within the theme folder.
    The module should place the text on that page, depending on the language, something prevents proper operation.
    Double check the module code and page-contact form.tpl
    Thank you.
  • Manager

    Posted by: yame, Nov 15, 2016 at 09:13 (8 year ago)

    Hi mate.

    My coder would like to configure for you however your site says the message that "Non hai diritti sufficienti per l'aggiunta."
    I send you the tutorial as the attachment below. Please do as this guideline to solve your issue.

    For any requirements, pls contact with us.
    Yame
  • Customer

    Posted by: Spegio, Nov 16, 2016 at 13:11 (8 year ago)

    I followed the procedure, the text now appears on the page. The problem is that it does not change according to my changes (amended text Italian and English text). As if the text was not written in the mega html page, but somewhere else. Why all this?
  • Customer

    Posted by: Spegio, Nov 17, 2016 at 12:39 (8 year ago)

    Problem solved thank's!!
  • Customer

    Posted by: yame, Nov 18, 2016 at 08:32 (8 year ago)

    Yeah. My coder fixed that problem for you.
    I do hope that you will spend a little time to go to https://themeforest.net/item/boutique-kute-responsive-prestashop-theme/reviews/16244470 then leave your best commends and rate me + 5 stars on the forum.
    This will be your best encouragement.

    Thank you!
    Yame
  • Customer

    Posted by: Spegio, Nov 18, 2016 at 13:28 (8 year ago)

    Sure I will!
  • Customer

    Posted by: Spegio, Nov 18, 2016 at 13:29 (8 year ago)

    I have another problem to make you evaluate, I have to open a new ticket?
    Relates smart blog
  • Manager

    Posted by: yame, Nov 21, 2016 at 01:37 (8 year ago)

    You can tell me here. What is the problem with your Smat blog, mate?
  • Customer

    Posted by: Spegio, Nov 22, 2016 at 14:10 (8 year ago)

    The problem I found is the language.
    The main page of the blog is translated into one language, is not configured to be translated into more languages, in my case appears only in Italian.
    For the post, even if I translate the text and the various parts (title, short description, tags, etc ..) when I change the language from the online site, always appear in the same language!
    I found these particular problems with the Smart Blog module and it is unfortunate.
    Thanks!
  • Customer

    Posted by: yame, Nov 24, 2016 at 02:38 (8 year ago)

    Dear mate,
    One more time, I don't have permission to go to Blog post in your back end to check your issue :)
    Could you give me the permission for this?

    Thank you.
    Yame
  • Customer

    Posted by: Spegio, Nov 29, 2016 at 10:55 (8 year ago)

    Ok, I activated the permissions.
    I wait for your feedback, Thanks.
  • Customer

    Posted by: yame, Nov 30, 2016 at 02:37 (8 year ago)

    Ohh. I've viewed your Blog post. It seems that your are entering the same content for both English and Italy.
    So please try to change the content for each language. It will show the correct one :)

    Regards,
    Yame
  • Customer

    Posted by: Spegio, Dec 1, 2016 at 15:17 (8 year ago)

    I say the main page, the one where the information is visible only from the inside module (see picture 1 attached) would be the main page of the blog, where you can not translate it into 2 languages, it can be edited only in one language, and I think this is a error.
  • Customer

    Posted by: Spegio, Dec 1, 2016 at 15:30 (8 year ago)

    Also in the newsletter module there are errors, does not translate the banner newsletter ...
  • Customer

    Posted by: Spegio, Dec 1, 2016 at 15:31 (8 year ago)

    second image
  • Customer

    Posted by: yame, Dec 2, 2016 at 03:01 (8 year ago)

    I've checked the problems that you mentioned above.
    - Blog: In Smart blog module, this module just support to SEO or URLs and the keywords as you configured for your site. In case you want your blog posts display with the multi languages, you must go to Drashboard > Blog > Blog post then enter the contents into 2 your current languages there. (please check the attachment below)
    - Newsletter popup: Could you please provide me the permission to go to this module? I will check this because I don't get the same when I checked in my demo site. Please I would like to know which current version you are applying for your site now.

    Thank you.
    Yame
  • Customer

    Posted by: Spegio, Dec 5, 2016 at 14:28 (8 year ago)

    We solve one thing at a time, for me the most important problem now is the newsletter.
    I activated the permits, let me know for the newsletter block.
    Thanks, Marco.
  • Customer

    Posted by: yame, Dec 6, 2016 at 08:21 (8 year ago)

    Here you are. My coder has fixed this for you. Please check the attachment below and tell me if your issue still persists.

    Regards,
    Yame
  • Customer

    Posted by: Spegio, Dec 6, 2016 at 11:28 (8 year ago)

    Ok perfect, the newsletter issue has been solved, thank you.
    For the main blog page http://woodstar.it/en/blog.html
    How can we do to have the SEO details in English?
    Because at the moment this page is possible to enter the SEO meta data only in one language. Thank you
  • Customer

    Posted by: yame, Dec 7, 2016 at 02:40 (8 year ago)

    If you want to show the Meta keywords, meta description or tag...., you completely enter another language by translating in Blog > Blog Posts then go to each main content to edit.
    If you are asking for the SEO of module, you should contact to the developer of that module to understand about the meaning of SEO.

    Regards,
    Yame
  • Customer

    Posted by: yame, Dec 15, 2016 at 07:11 (8 year ago)

    Hi mate,

    How is your site now?
    Do you need any assistance from support service?
    If not, we will close this ticket. Please contact again with us when you have any problems,

    Regards,
    Yame
  • Customer

    Posted by: Spegio, Dec 15, 2016 at 15:46 (8 year ago)

    Hi Yame,

    I have a problem with the confirmation email newsletter! Can you help me?
    When a user signs up, the confirmation link is not working...

    http://woodstar.it/it/module/ovicnewsletter/verification?token=6734fdc13656f647dd221384da04ddc8

    Also how can I change the layout of the email? I did it with all to remove the word "prestashop" but the files of your email newsletter can not find it ...
  • Customer

    Posted by: yame, Dec 19, 2016 at 02:27 (8 year ago)

    Ohh. I see. I will send this to my coder and he will help you to check it.
    Pls be patient to wait for us.

    Thank you.
  • Customer

    Posted by: Spegio, Dec 19, 2016 at 15:40 (8 year ago)

    At the December 22 expiration of the 6 months of service !! If you answer me later you can send me an email response? My email is m4rco1980@libero.it Thanks, Marco.
  • Customer

    Posted by: Spegio, Dec 19, 2016 at 15:47 (8 year ago)

    Furthermore there is a large display error on the page to discount codes!
    I think is the voucher page. look here: http://woodstar.it/en/promotions
    Error bug fix in the display of voucher codes is not enough!
    Thanks, Marco.
  • Customer

    Posted by: yame, Dec 20, 2016 at 02:36 (8 year ago)

    OK mate. I see. I will send all your issues to my coder and ask him try to check it soon.

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