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  • Customer

    Upload banner in Supershop - Group Category Module

    Posted by: oumoumadhoussin Nov 7, 2016 at 18:10 (8 year ago)
    hi,
    i have some problem in the mudole Supershop - Group Category Module i can't upload the banner for Categorys can you help me please.

    thank you in advance
  • Customer

    Posted by: yame, Nov 8, 2016 at 07:32 (8 year ago)

    Hi oumoumadhoussin,

    I got your issue that you mentioned above.
    As I checked and tried to change the banner in my site, I did not get the same problem with your.
    Have you ever customized any file for your site? Which version are you using for your theme now?
    Please provide me your FTP account. I will send your issue to my coder and he will check it for you.

    Looking forwards to getting back your reply soon.
    Regards,
    Yame
  • Customer

    Posted by: yame, Nov 9, 2016 at 03:58 (8 year ago)

    You provided me Cpanel, however I cannot access to this. Please check it again.
    PLEASE provide that information in the Secret information box to make sure that your site always be safe.
    Thanks!
  • Customer

    Posted by: oumoumadhoussin, Nov 9, 2016 at 10:00 (8 year ago)

    can you delete this topic pleas
  • Customer

    Posted by: oumoumadhoussin, Nov 9, 2016 at 10:02 (8 year ago)

    i don't know how to delete the post with my information pleas delete it
  • Customer

    Posted by: yame, Nov 10, 2016 at 01:24 (8 year ago)

    Yeah. It's already deleted.
    Please provide your FTP. My coder will help you to check your site.
  • Customer

    Posted by: yame, Nov 17, 2016 at 02:01 (8 year ago)

    Hi mate,

    How is your site now?
    Do you need any assistance from support service?
    If not, we will close this ticket. Please contact again with us when you have any problems,

    Regards,
    Yame
  • Customer

    Posted by: oumoumadhoussin, Nov 18, 2016 at 12:54 (8 year ago)

    hi,
    i have one problem in the button 'add to cart' of groupcategory , this button don't work , you can check my site to see that www.magicoffice.ma .

    thank you in advance
  • Customer

    Posted by: yame, Nov 21, 2016 at 04:20 (8 year ago)

    Ok mate. I got it. My coder will help you to check all your issues and I will inform you when I get any feed back from him
    Regards,
    Yame
  • Customer

    Posted by: oumoumadhoussin, Nov 28, 2016 at 15:18 (8 year ago)

    hi Yame,
    i'm waiting for your help, this is 2 week and no change in my site , the button make me problems with my customers
  • Customer

    Posted by: yame, Nov 29, 2016 at 02:07 (8 year ago)

    Hi oumoumadhoussin,

    I apologize for delay support.
    My coder fixed the issue related to upload banner for you. And now, please upload the new banners for your site.
    About the add to cart button, my code found out that the bug was cause by Prestashop, not by the theme. He saw that there was a customized module that was overridden to Font controller and it belongs to the core of Prestashop. (check the attachment below) This causes the error for Add to cart button that occurs in your site. Please try to contact to Prestashop for this issue and they will help you to solve this.

    Regards,
    Yame
  • Customer

    Posted by: oumoumadhoussin, Nov 29, 2016 at 08:56 (8 year ago)

    i contacted you to help me not to destroy my web site ,
    please back the site like the first time, you have a poor support
  • Customer

    Posted by: yame, Nov 30, 2016 at 01:46 (8 year ago)

    Hi mate.

    My coder just touched in your code to fix the problem related to inserting the banner for the group category in homepage.
    Then he is opening to the Error mode to make you can also see that error in your site. And now, he's just closed this as your requirement.

    Yame
  • Customer

    Posted by: oumoumadhoussin, Nov 30, 2016 at 14:18 (8 year ago)

    I repaired the problem of banner a month ago, What I want is to repair the problem of button add to cart But I think you can not do that with your poor support
  • Customer

    Posted by: yame, Dec 2, 2016 at 01:05 (8 year ago)

    Dear mate.

    The issue related to Add to cart button has been caused by any module that was overridden the FrontController.php file , not by our theme. Our developer has found out the reason that made the error then we informed you. Because it was caused by another development, therefore we don't support for this. If there are any errors from the theme, we always willing to support for all clients.

    Hope you understand for that.
    Thank you so much.
    Yame

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