HomeSupport systemPrestashopBoutiqueSupport solicitation
  • Customer

    Support solicitation

    Posted by: streetstoreonline Nov 7, 2016 at 11:26 (8 year ago)
    Hi Kutethemes Team!
    First of all i would like to congratulate y´all for your fantastic work.
    I bought your Kute ResponsivePrestashop Theme and i as it is the first time that i try to build a online shop or a simple website i am having a couple of problems to sort out. I´m sending you the link of the image where i easily point you each of these problems.
    1. When i click "Street Store Online" (1) it goes to "Quem Somos" page, my intention is that "street store online" doesn´t take you anywhere but only shows the 3 sub pages "Quem Somos" / "Condições de..." / "Política de ...". How can i disable it?

    2. Whenever you click on "Ligue-Nos"(2) it goes to the default Contact Form as well as when you click "Contactos" (4) and that´s perfect, but how can i customize de dafault Contact Form, change de information as telefone number adress and so on?
    3. How can i disable the Email on Top (3) to go to Outlook Express.
    Thank you soo much, i will appreciate your support.

    Miguel Sepúlveda

    LINK: https://drive.google.com/file/d/0B343jZy5ZvYEbmlVSDllcHlIcGc/view?usp=sharing

  • Customer

    Posted by: yame, Nov 8, 2016 at 03:51 (8 year ago)

    Hi streetstoreonline.

    Thank you so much for your great comments. We will try to develop this theme to make it become more useful with all users.
    About all your problems, I would like to give you the replies:
    1. This position is on the main menu. So that you can go to Ovic - Advanced Top menu module to configure as you want.

    2. For this issue, I am sorry that it belongs to customized work and that exceeded my support. You can also contact with customized services to get the best support. Please base on this form: http://support.ovicsoft.com/services/customized

    3. Currently, we don't use Outlook Express so that we cannot visualize your plan when using it. Could you please explain more details for this?

    Thank you again and looking forwards to getting back your reply soon.
    Regards,
    Yame
  • Customer

    Posted by: streetstoreonline, Nov 8, 2016 at 11:33 (8 year ago)

    Houdy Yame

    Thanks for your support!

    About number 2 it´s impossible to submit my inquiry to the custumized services, it always says "Invalid Link Format" after i submit it.

    Number 3: What i meant to say was that, on top page, when we click the email (3 on the image attached - Loja@streetstoreonline) it opens the Microsoft Outlook box. How can i stop it from open? I just whant to be there as info.

    Thanks once more for your support

    Cheer
    Miguel Sepúlveda
  • Customer

    Posted by: yame, Nov 9, 2016 at 01:39 (8 year ago)

    Ohh, I got it. Just because you installed Microsoft Outlook box for your computer, so that it will open automatically when you click on that address.
    If you don't want this, my coder will help you to remove that box from email address.
    Please tell me your plan.

    Regards,
    Yame
  • Customer

    Posted by: yame, Nov 17, 2016 at 02:01 (8 year ago)

    Hi mate,

    How is your site now?
    Do you need any assistance from support service?
    If not, we will close this ticket. Please contact again with us when you have any problems,

    Regards,
    Yame
  • Customer

    Posted by: streetstoreonline, Nov 17, 2016 at 17:12 (8 year ago)

    Hey
    Still having problems with "number 2" because i cannot submit my inquiry to the custumized services.
    If you could help i will really appreciate !

    Regards
    Miguel
  • Customer

    Posted by: streetstoreonline, Nov 17, 2016 at 17:14 (8 year ago)

    i believe it´s because of the budget wich is required and i don´t any idea of what that is

    Cheers
  • Customer

    Posted by: streetstoreonline, Nov 17, 2016 at 17:28 (8 year ago)

    Here´s a print

    Thank you
    Cheers
  • Customer

    Posted by: yame, Nov 21, 2016 at 08:48 (8 year ago)

    Please compare with mine.
    You put the wrong Website URL and Admin account. It leads to the incorrect link.
    I tried as an example and it has been sent successfully.
    Yame
  • Customer

    Posted by: streetstoreonline, Nov 21, 2016 at 15:04 (8 year ago)

    You were right Yame

    Just did it !

    Cheers
    Miguel
  • Customer

    Posted by: yame, Nov 22, 2016 at 01:11 (8 year ago)

    Ok, Miguel.
    I hope that your all issues will be solved soon :)

    Yame

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