HomeSupport systemPrestashopSuperShopFiles missing comparing with Documentation
  • Customer

    Files missing comparing with Documentation

    Posted by: heliomultispressocom Nov 1, 2016 at 18:42 (8 year ago)
    Hello,
    I am installing the theme but it seams that there are files missing in download package because in the tutorial and videos it is shown some files that are not included in the received files. For example the following files are missing:
    -Quick - Setup package : to install fast the installation
    - tutorial folder with images, and logos of the template, etc
    Attached is the file that I received.

    This way, I would like to know if it is possible to send the missing files.
    Thank you,
    Regards,
    Helio C.
  • Customer

    Posted by: yame, Nov 9, 2016 at 07:32 (8 year ago)

    Hi mate.

    We apologize for delay support.
    For missing Quick setup package, we will send this file in your email address that you provide above. Please check your email.
    For tutorial folder: This package will be included in the theme package when you download the theme. You mean that you don't receive the image package after downloading this theme, don't you?

    Regards,
    Yame
  • Customer

    Posted by: yame, Nov 17, 2016 at 02:00 (8 year ago)

    Hi mate,

    How is your site now?
    Do you need any assistance from support service?
    If not, we will close this ticket. Please contact again with us when you have any problems,

    Regards,
    Yame

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