Kutethemes

Customer

HTTP upload error

Posted by: timdurrant Oct 31, 2016 at 21:28 (8 year ago)

I am getting HTTP file wont upload and cant update plugins and the product gallery images are stalling and wont load. (I can see them in normal media0 but not in an individual product in Woo Commerce.

Customer

Posted by: Kazim Vu, Nov 1, 2016 at 04:14 (8 year ago)

Hi timdurrant,
We got your issues. Could you please send us your admin login + FTP account via 'secret information'? We would like to check directly on your site then show you how to solve your problem.
Look forward to getting your reply!
Customer

Posted by: timdurrant, Nov 1, 2016 at 20:25 (8 year ago)

Thanks Kazim - information has been posted below.
Customer

Posted by: Kazim Vu, Nov 2, 2016 at 10:04 (8 year ago)

Hi timdurrant,
We got your issue. In this case, you need to contact your host provider, they will help you fix it.
if you have other question, please contact us.
Thanks for your patience!
Customer

Posted by: timdurrant, Nov 2, 2016 at 19:34 (8 year ago)

I have already contacted Host provider and they said to contact the theme developer. Are you suggesting it is a database issue?
Customer

Posted by: timdurrant, Nov 3, 2016 at 21:37 (8 year ago)

So I have transferred to a new host to resolve this issue - their response below. Also there is no download available for the latest version of the theme and I am still in support period.

From my New host – can you please send me a link to download latest version of the theme.
YITH WooCommerce Compare (in fact, it was the Boutique theme failing in trying to call a function in this plugin)
Boutique Toolkit (a companion plugin for the theme)
I have had to disable both these plugins so that I can take a full backup of the site.
Please note, I also had to disable JetPack.
I will not be able to resolve all the issues you have been experiencing until we get the latest version of the Boutique theme and it's companion plugin -- any luck getting hold of those?
Customer

Posted by: Kazim Vu, Nov 7, 2016 at 07:19 (8 year ago)

Hi timdurrant,
We sent the latest theme version via your mail. Please check it

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