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  • Customer

    Error Supershop theme i cant see the tags

    Posted by: vladivich Oct 31, 2016 at 20:23 (8 year ago)
    First I communicate that acquired the supshop for prestashop template and an error is reported before now this.
    WHEN selected the product characteristics I CAN NOT SEE THE TAGS, EMPTY THIS APPEARS.
    you can try watching selecionando individual characteristics or a product.

    Also I would like fix all these problems in your template is downloadable as honestly is a headache.
    Enclosed in this email a screenshot think I was clear enough as to the explanation of the problem.

    I apologize for my English Peruvian and not my native language I hope what I try to be a means to communicate the solutions I attempt to receive.

    ERROR1-5817a8572b25a.jpg
  • Customer

    Posted by: yame, Nov 1, 2016 at 04:12 (8 year ago)

    Hi vladivich,

    I checked your issue both in your site and my site and I saw that this error does not occur on my site.
    Have you ever customized any files for your site yet? What the latest version of this theme are you using for your site?

    Regards,
    Yame
  • Customer

    Posted by: vladivich, Nov 1, 2016 at 17:05 (8 year ago)

    well I do not have customized, any files neither exactly which version of my subject, however the prestashop version is 1.6.1.7.
    Previously I reported a problem of price filters, manufacturer and category I handled a jim brown in this case everything was done by email agradeceria see this background and according to this see if any code was modified.

    Attached old image problem so you can have more information on the problem, I fear there is also a problem if the prestashop regarding the filters in version 1.6.1.7 do not know if this is the only Spanish language.
  • Customer

    Posted by: yame, Nov 2, 2016 at 08:49 (8 year ago)

    Thank mate. I see. I will send your issue to my coder.
    He will help you to check it and I will inform you when I get his feed back.

    Hope you be patient.
    Yame
  • Customer

    Posted by: vladivich, Nov 5, 2016 at 18:11 (8 year ago)

    i waiting
  • Customer

    Posted by: vladivich, Nov 8, 2016 at 01:11 (8 year ago)

    I'm going crazy with your topic now this comes out in tags
  • Manager

    Posted by: yame, Nov 8, 2016 at 01:53 (8 year ago)

    My coder is checking this problem for you.
    Please be patient to wait for him. Hope you understand.
    Thank you!
  • Customer

    Posted by: yame, Nov 8, 2016 at 03:13 (8 year ago)

    Hi mate.

    My coder's finished checking your issue.
    He recommended that the problem here is neither in the code nor in the theme. It maybe from your data. He checked carefully your site.
    If you really need to fix this problem, you can contact with customized services to get the best support. Please base on this form: http://support.ovicsoft.com/services/customized. They will give you the workaround for this.

    For any requirements, please contact with us.
    Regards,
    Yame
  • Customer

    Posted by: yame, Nov 17, 2016 at 02:03 (8 year ago)

    Hi mate,

    How is your site now?
    Do you need any assistance from support service?
    If not, we will close this ticket. Please contact again with us when you have any problems,

    Regards,
    Yame

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