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  • Customer

    File upload not compatible with IE lt 10

    Posted by: bluerasp Oct 27, 2016 at 12:04 (8 year ago)
    Dear Developer,

    We encounter some problems with uploading files from Internet Explorer! (Yeah, people still use it ...). IE 10 does the job, but lower than that it won't open directly, you'd have to dubbel click, and apparently it is confusing for some people.
    I take it there is a piece of JavaScript controlling this fancy overlay? I wouldn't mind taking this away entirely, and let HTML be. I could remove it myself, if you point me to the code.

    Thanks very much.

    Best regards,
    Matthijs
  • Customer

    Posted by: yame, Oct 31, 2016 at 03:40 (8 year ago)

    Hi mate.

    We apologize for delay support.
    We reviewed your issue that you mentioned above.
    Could you please describe more details about this. For example: where elements that you have to double click, what the result is after double clicking (of course in the IE 10). Please take some screenshots, we will check your issue on the lower version of IE.

    Thank you,
    Yame
  • Customer

    Posted by: bluerasp, Oct 31, 2016 at 08:31 (8 year ago)

    Hello,

    Here is we have a developers installation available:
    http://meo.blueraspberry.nl/klantenservice

    A screenshot is not necessary I take it.
  • Customer

    Posted by: yame, Nov 2, 2016 at 09:18 (8 year ago)

    Ok mate. I got it. My coder is checking and I will inform you when I get his feed back.

    Thank for your patience.
    Regards,
    Yame
  • Customer

    Posted by: bluerasp, Nov 21, 2016 at 09:00 (8 year ago)

    Hello,

    Any progress on the matter?
  • Customer

    Posted by: yame, Nov 25, 2016 at 01:32 (8 year ago)

    Dear mate.

    We checked carefully your issue. We sent to the high developer and waited for the good result. However, we cannot find out the reason why this problem occurs on it. In fact, with the lower version of IE, the users must double click to upload the file. We have never seen this before.
    Hope you understand. We will put the high priorities focusing on checking this problem in the future.

    Thank you for your sympathy.
    Regards,
    Yame

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