HomeSupport systemPrestashopBoutiqueMobile style top menu (home19)
  • Customer

    Mobile style top menu (home19)

    Posted by: dvorak Oct 25, 2016 at 19:23 (8 year ago)
    Hi there

    I received an answer regarding to the menu mobile issue on home19, reported on themeforest site.
    I want to know if its possible to solve it in my host.
    I've made some litle changes on style so I will require that you can resume what changes, and where, you will need make to solve it.

    Another thing, I noticed that I can't send emails with this template. I've made some searchs on google and I have found some answers but till now I couldn't make it works. Can you give it a hand on it too? With the default theme seems to work. Any configuration I may need to do?

    Thanks for you atention
    Cheers
  • Customer

    Posted by: yame, Oct 27, 2016 at 01:20 (8 year ago)

    Hi dvorak,

    Thank you for contacting with support service.
    I viewed your issues that you mentioned above. Could you please describe more details about your problems?
    Just because I would like to know what you want to change or where you put the email. Pls take some print - screens.

    Thank you.
    Yame
  • Customer

    Posted by: dvorak, Oct 29, 2016 at 08:54 (8 year ago)

    Hello there

    Well, first I need the mobile menu working (see attachment).
    Second, regarding to sending emails (from newsletter alert; order status;), seems to work now. It wasn't working. Did you changed anything?

    Thanks for your support!
  • Customer

    Posted by: dvorak, Oct 30, 2016 at 22:40 (8 year ago)

    Hello again

    Just to ask that if this theme allow to replace the actual slide effect to any fade effect?
    Thanks
    Waiting for answer ASAP
  • Customer

    Posted by: yame, Oct 31, 2016 at 02:28 (8 year ago)

    Hi mate.

    Could you please provide me your website back end account?
    I would like to check your issue related to the menu icon on mobile.
    In addition, about your issues that you sent email, no one has ever touch on your site. You can send me again that content or please contact with me via skype account: yame_kutetheme. I will support directly for you.

    Regards,
    Yame
  • Customer

    Posted by: dvorak, Oct 31, 2016 at 10:09 (8 year ago)

    Hi there

    Sent you a skype invitation (dvorak)
  • Manager

    Posted by: yame, Nov 2, 2016 at 02:47 (8 year ago)

    Thank you. I just accepted your request.

    Yame
  • Customer

    Posted by: yame, Nov 17, 2016 at 02:00 (8 year ago)

    Hi mate,

    How is your site now?
    Do you need any assistance from support service?
    If not, we will close this ticket. Please contact again with us when you have any problems,

    Regards,
    Yame
  • Customer

    Posted by: dvorak, Dec 1, 2016 at 14:43 (8 year ago)

    Hi there
    The site was in standby and yes I need your help with 3 issues:

    - menu mobile, has I said before
    - vouchers list layout is wired
    - newsletter popup dont send/insert emails saying that email already listed on database

    Is possible to discuss this with you today or in next 2 days?
    Thank you
  • Customer

    Posted by: yame, Dec 2, 2016 at 02:25 (8 year ago)

    Hi mate.

    I need your back end account then I will help you to check it.
    In addition, I already reached your invitation via skype and I sent you the message there. Please contact me via skype then I will support for you.

    Thank you,
    Yame
  • Customer

    Posted by: dvorak, Dec 2, 2016 at 12:28 (8 year ago)

    Hello there

    I've sent you a message on skype. Please ping me when you available. By skype ou by brunoferreira.slb@gmail.com

    (this forum don't send answers alerts to mail customers, will be usefull :)

    Thanks
  • Manager

    Posted by: yame, Dec 5, 2016 at 04:23 (8 year ago)

    I already sent you the message. Please check it.
    Thank you
    Yame
  • Customer

    Posted by: dvorak, Dec 12, 2016 at 20:34 (8 year ago)

    I had leave a message on skype, please check it. thanks
  • Manager

    Posted by: yame, Dec 13, 2016 at 08:43 (8 year ago)

    I've replied there. Thank you

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