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  • Customer

    Hamburger Icon

    Posted by: iamrodrek Oct 18, 2016 at 08:11 (8 year ago)
    Hello,

    I can't make the hamburger menu icon appear when resizing the browser. I see it does on the demo but not on my website. Can you please tell me what I'm doing wrong?

    Thank you
  • Customer

    Posted by: yame, Oct 18, 2016 at 08:56 (8 year ago)

    Hi mate.

    Could you please take the screenshot of that hamburger menu icon on the demo?
    We would like to understand what it is.

    Thank you,
    Yame
  • Customer

    Posted by: iamrodrek, Oct 18, 2016 at 13:06 (8 year ago)

    This is commonly known as "hamburger icon":
  • Customer

    Posted by: yame, Oct 19, 2016 at 03:02 (8 year ago)

    Thank you.
    I checked your site and I saw that you don't hook the Advanced Top menu on Layout Builder.
    I configured menu for you. However it seems that the menus do not work. Have you customized any files on your site?
    Some elements are different from demo site.
    Please BACKUP both your database + source code and provide us your FTP account. We will import your data and make it similar with demo.
    Or you can contact with me via skype account: yame_kutetheme

    Regards,
    Yame
  • Customer

    Posted by: yame, Oct 26, 2016 at 09:52 (8 year ago)

    Hi mate,

    How is your site now?
    Do you need any assistance from support service?
    If not, we will close this ticket. Please contact again with us when you have any problems,

    Regards,
    Yame
  • Customer

    Posted by: iamrodrek, Oct 27, 2016 at 09:46 (8 year ago)

    Hello

    Sorry for the delay.

    I will use this ticket to ask about another problem: On the authentication page (click on "mi cuenta" top-left corner) I want to register another account but when I click on "create account" there is a blank page and nothing happens. The only way to register is by buying something, but I'd like the authentication page to work. What's wrong?

    Thank you
  • Customer

    Posted by: yame, Oct 29, 2016 at 08:22 (8 year ago)

    Hi mate.

    As I checked on your site, I cannot see where the "mi cuenta" is. The texts on the right corner (homepage) is white color.
    Could you please show that element? I will help you to check again.

    Regards,
    Yame
  • Customer

    Posted by: iamrodrek, Oct 31, 2016 at 12:05 (8 year ago)

    You could just click on this link:

    http://shamymah.com/index.php?controller=authentication&back=my-account

    Thanks
  • Customer

    Posted by: yame, Nov 1, 2016 at 08:40 (8 year ago)

    Thank you.
    It seems that your issue relates to Language.
    have you ever customized any files for your site? Just because we will not support for customized site. However we will help you to check the reason why.
    Could you please provide us your FTP account?

    Regards,
    Yame
  • Customer

    Posted by: iamrodrek, Nov 2, 2016 at 10:03 (8 year ago)

    I have customized 2 prestashop files: contact.tpl and category.tpl. But I don't think they are related to myaccount issue.

    I'm attaching below the FTP credentials. I hope you can help me find the reason why it's not working.

    Thanks a lot.
  • Manager

    Posted by: yame, Nov 3, 2016 at 02:12 (8 year ago)

    Thank you. I sent your issue to my coder already. He will check it and I will inform you when I get any feed back from him.
    Yame
  • Customer

    Posted by: yame, Nov 3, 2016 at 02:24 (8 year ago)

    Excuse me, mate. I cannot access to your FTP account. Could you please check it again?
    Thank you.
    Yame
  • Customer

    Posted by: iamrodrek, Nov 4, 2016 at 08:31 (8 year ago)

    I have just tried to access with the same FTP credentials and had no problems at all. Could you please try again?

    Thanks
  • Manager

    Posted by: yame, Nov 4, 2016 at 09:06 (8 year ago)

    I've tried and I got nothing.
    I am wondering about Encryption or Logon type. Which types are you using to access to? I tried with your provided account but I cannot.

    Yame
  • Customer

    Posted by: iamrodrek, Nov 10, 2016 at 09:27 (8 year ago)

    I do get a "unknown encryption" message when I try to connect, but I just click on "accept" and go on connecting without problems. I'm attaching a screenshot of the message i'm getting from FileZilla (sorry it's in spanish) for more details. I hope you manage to log in. Thank you.
  • Customer

    Posted by: yame, Nov 14, 2016 at 01:09 (8 year ago)

    I think it is better when we can communicate via skype. Please add my account: yame_kutetheme
    I will support directly for you.

    Yame
  • Customer

    Posted by: yame, Nov 28, 2016 at 03:26 (8 year ago)

    Hi mate,

    How is your site now?
    Do you need any assistance from support service?
    If not, we will close this ticket. Please contact again with us when you have any problems,

    Regards,
    Yame

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