HomeSupport systemWordPressBoutiqueHelp
  • Customer

    Help

    Posted by: desireemaas Oct 17, 2016 at 20:15 (8 year ago)
    Hi there, just bought this theme and I am having problems uploading demo content. It is saying “This does not appear to be a WXR file, missing/invalid WXR version number”. Also I cant seem to activate Boutique toolkit.

    Any help would be rad! If you want to login and look around, let me know. I also submited a request for hiring you guys to help me set this site up. Let me know if we could work something out!
  • Customer

    Posted by: Kazim Vu, Oct 18, 2016 at 09:08 (8 year ago)

    Hi desireemaas
    We got your issue. Could you send us your admin login + FTP account via secret information? We would like to check directly and help you fix this issue.
    Look forward to getting your reply!
  • Customer

    Posted by: desireemaas, Oct 20, 2016 at 17:00 (8 year ago)

    Hey there,

    Sorry for the delay in getting back to you. My login is below!
    Any help is much appreciated!
  • Customer

    Posted by: Kazim Vu, Oct 21, 2016 at 08:34 (8 year ago)

    Hi desireemaas
    We checked your site and got the same problem as you mentioned. Please send us your FTP account via secret information, we would like to check and help you solve this problem.
    Look forward to getting your reply!
  • Customer

    Posted by: desireemaas, Oct 24, 2016 at 02:31 (8 year ago)

    Hey, I did send it. Did you not get my login info?
  • Customer

    Posted by: Kazim Vu, Oct 24, 2016 at 09:33 (8 year ago)

    Hi desireemaas,
    Thank for your info. We need your admin login also. Please send us your admin login via secret information. We would like to check directly on your site.
    Look forward to getting your reply!
  • Customer

    Posted by: desireemaas, Oct 24, 2016 at 10:26 (8 year ago)

    Hey!! Yes, I see I sent you the login info, just forgot the actual login url. I am using a temporary domain right now.
  • Customer

    Posted by: Kazim Vu, Oct 25, 2016 at 09:14 (8 year ago)

    Hi desireemaas,
    We checked your site and got the same problems as you mentioned. We would like to check your codes however we can not login with your FTP account. Did you change it? (see attachment screenshot) Please check it and re-send us. We will help you fix it.
    Look forward to getting your reply!
  • Customer

    Posted by: desireemaas, Oct 25, 2016 at 11:33 (8 year ago)

    Hey,

    No, it works for me. Are you using the capitals? OurArtSocial with no spaces and OAS capitalized. I had a friend login and he said it works for him..
  • Customer

    Posted by: Kazim Vu, Oct 26, 2016 at 07:57 (8 year ago)

    Hi desireemaas,
    We tried connect again but we could not login your account(see attachment screenshot). Maybe the cause by your firewall. Please check it.
    Look forward to getting your reply!
  • Customer

    Posted by: desireemaas, Oct 26, 2016 at 20:19 (8 year ago)

    I am not sure what the program is that you are using to login, but can you not just type the url in google and sign in the normal way? I have no trouble getting it, nor people in London and in Canada this way. Can you not just check things logging into Wordpress??
  • Customer

    Posted by: Kazim Vu, Oct 28, 2016 at 07:30 (8 year ago)

    We tried more 5 times but we could not login. We think your host blocked our ip. Please contact to your host and permit login your site with these 113.160.160.116.
    Thank you!
  • Customer

    Posted by: desireemaas, Oct 28, 2016 at 18:35 (8 year ago)

    Oh my. Ok. I will try and get ahold of GoDaddy. I am on vacation now so I won't be responding as quickly.
  • Customer

    Posted by: Kazim Vu, Oct 31, 2016 at 02:27 (8 year ago)

    Hi desireemaas,
    Ok, wish you have a nice holiday!
    Kazim Vu!

INSTALLATION SERVICE

Theme Installation: $49. Pay now

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Please send an email to kutethemes@gmail.com to provide the more detailed information. Thanks!

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible

FORUM CATEGORIES