Kutethemes

Customer

Import content.xml failed

Posted by: KevinZhao Oct 16, 2016 at 20:15 (8 year ago)

1)When I import content.xml, it shows all "Failed "
Failed to import Media “product”
Failed to import Media “digital”
Failed to import Media “electronic”
Failed to import Media “fashion”
Failed to import Media “furniture”
Failed to import Media “sports”
Failed to import Media “banner”
Failed to import Media “banner2”
Failed to import Media “banner”
Failed to import Media “banner-botom1”
Failed to import Media “banner-botom1”
Failed to import Media “banner3”
Failed to import Media “blog”
Failed to import Media “megamenu”
Failed to import Media “megamenu2”
Failed to import Media “trademark-dhl”
Failed to import Media “trademark-ems”
Failed to import Media “trademark-fe”
Failed to import Media “trademark-mc”
Failed to import Media “trademark-qiwi”
Failed to import Media “trademark-ups”
Failed to import Media “trademark-visa”
Failed to import Media “trademark-wm”
Failed to import Media “trademark-wu”
Failed to import Media “s1”
Failed to import Media “s2”
Failed to import Media “s3”
Failed to import Media “s4”

2) When I import slide1, it shows error as below, could you help me to solve these problems?

20161017041302-5803dfd897561.jpg

Customer

Posted by: KevinZhao, Oct 17, 2016 at 07:02 (8 year ago)

Any support???
Customer

Posted by: Kazim Vu, Oct 17, 2016 at 08:23 (8 year ago)

Hi KevinZhao,
We are sorry when hearing that.
- About issue 1: We will help you import data like demo . Are you ok?
- About issue 2: Please contact to your host provider, they will help you fix it.
Thanks for your patient!
Customer

Posted by: KevinZhao, Oct 17, 2016 at 09:46 (8 year ago)

Yes, please help me to import data like demo as the option 1.
Customer

Posted by: KevinZhao, Oct 17, 2016 at 15:41 (8 year ago)

Could you help me to import?
Customer

Posted by: KevinZhao, Oct 17, 2016 at 09:51 (8 year ago)

Another question is how can I set the banner on the right of the slider. What size should it be? I cann't find the instructions in the Documentation.
Shows as below.
Thank you
Customer

Posted by: Kazim Vu, Oct 18, 2016 at 07:59 (8 year ago)

Hi KevinZhao,
We are importing demo data into your site. We will inform you when it completed.
Thank you!
Customer

Posted by: Kazim Vu, Oct 18, 2016 at 08:25 (8 year ago)

Hi KevinZhao,
We can not upload product images to your site. Maybe space on your host store has been filled(see attachment screenshot). Could you send us your Cpanel account via secret information? We would like to check directly your site and show you how to solve this problem.
Look forward to getting your reply!
Customer

Posted by: KevinZhao, Oct 18, 2016 at 09:29 (8 year ago)

Thank you for your support,this is the information.
Customer

Posted by: KevinZhao, Oct 19, 2016 at 06:25 (8 year ago)

So... it's done?
Customer

Posted by: KevinZhao, Oct 19, 2016 at 17:59 (8 year ago)

Hello? The home page has many problems, is there any issue with the demo data?
Customer

Posted by: KevinZhao, Oct 20, 2016 at 18:41 (8 year ago)

Is there anyone answer me?
Customer

Posted by: Kazim Vu, Oct 21, 2016 at 03:44 (8 year ago)

Hi KevinZhao,
We added demo images into your site. Please check it and let us know your intention.
Thanks for your patient!
Customer

Posted by: KevinZhao, Oct 21, 2016 at 10:50 (8 year ago)

Thank you for your help, my intention is to build the site as demo 1
The home page still have some issues.
Show as the image below
Customer

Posted by: Kazim Vu, Oct 25, 2016 at 04:27 (8 year ago)

Hi KevinZhao,
We added demo images. Please check it and let us know your intentions.
If you have other question, please contact us. We will help you.
Thank you and Have a nice day!
Customer

Posted by: KevinZhao, Oct 26, 2016 at 09:45 (8 year ago)

Hi Kazim, is there automatic zoom effect on a single prodcut page?
Customer

Posted by: Kazim Vu, Oct 27, 2016 at 02:05 (8 year ago)

Hi KevinZhao,
We got your intention, please enter your backend and install the yith-woocommerce-zoom-magnifier plugin. Please install it and your question will be solve (https://wordpress.org/plugins/yith-woocommerce-zoom-magnifier/).
If you have other question, please contact us. We will help you.
Customer

Posted by: mjr_clever, Oct 24, 2016 at 15:58 (8 year ago)

hi
i have this problem too
please help me
Customer

Posted by: Kazim Vu, Oct 27, 2016 at 02:06 (8 year ago)

Hi mjr_clever,
You also mjr_clever. please enter your backend and install the yith-woocommerce-zoom-magnifier plugin. Please install it and your question will be solve (https://wordpress.org/plugins/yith-woocommerce-zoom-magnifier/).
If you have other question, please contact us. We will help you.
Thank you and have a nice day!
Customer

Posted by: Kazim Vu, Oct 27, 2016 at 02:07 (8 year ago)

Hi mjr_clever,
Please open your new ticket and post your info in there, we will help you.
Thank you
Customer

Posted by: KevinZhao, Oct 30, 2016 at 14:02 (8 year ago)

Could you help me to set the slider as the slider1?
I don't know how to set it.
Customer

Posted by: KevinZhao, Oct 29, 2016 at 13:16 (8 year ago)

Is there any guides to instructions how to set the slider?
You had imported the demo1, but there is only one image in the slider1. I have imported a image, but I don't know: 1,how to set the size of it. 2, how to set the animation of the image.
Customer

Posted by: Kazim Vu, Nov 2, 2016 at 06:30 (8 year ago)

Hi KevinZhao,
We apologize for delayed support. To write a guide on how to create, configure, and use the Revolution Slider plugin, it is very long. Please consult video clip below, we hope it useful for you:
https://www.youtube.com/watch?v=1yq3j8jL2JM
If you have other question, please contact us. We will help you!
Thank you!
Customer

Posted by: KevinZhao, Nov 5, 2016 at 20:28 (8 year ago)

Thank you for your support, I got it now, but there must be some issue with the size of the slider, please check the image below.
Thank you!
Customer

Posted by: KevinZhao, Nov 7, 2016 at 13:30 (8 year ago)

I have solved it
Customer

Posted by: Kazim Vu, Nov 8, 2016 at 09:09 (8 year ago)

Hi KevinZhao,
Thanks you. If you have other questions, please contact us. We will help you.

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