Kutethemes

Customer

Getting error in Visual composer

Posted by: amitaroraonline Oct 10, 2016 at 08:40 (8 year ago)

Hello Team,
We are getting a serious error in our website. our website default homepage 6 images is not visible.
http://www.evernote.com/shard/s170/sh/e80560f5-048e-4fe5-8f7a-0d6f040553f7/245634f8ed8f521a4053ce355f045788
Kindly check and let us know the solution as soon as possibe.

thanks

Customer

Posted by: Kazim Vu, Oct 10, 2016 at 09:33 (8 year ago)

Hi amitaroraonline
We got your issue. Could you please send us your FTP account via 'secret information'? We would like to check directly on your site then show you how to solve your problem.
Look forward to getting your reply!
Customer

Posted by: amitaroraonline, Oct 14, 2016 at 06:33 (8 year ago)

Here is the website details..

Website FTP Details:-
FTP Username: WP@wondermegamart.com
FTP Server: ftp.wondermegamart.com
Password: 2NJaP}T5.C)Z
FTP & explicit FTPS port: 21
Customer

Posted by: Kazim Vu, Oct 14, 2016 at 07:23 (8 year ago)

Hi amitaroraonline
DO NOT post your secret information in forum. Please change your info soon and send us via Secret information section.
Look forward to getting your reply!
Customer

Posted by: Kazim Vu, Oct 15, 2016 at 01:39 (8 year ago)

Hi amitaroraonline
We got your issue. Please delete that shortcodes and add new again. The cause maybe you have not yet activate the kute-toolkit when you add these shortcodes. Please do it and let us know your results.
If you have any question, please contact us. We will help you.
Thank you!

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