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  • Customer

    Slider

    Posted by: santofruto Oct 6, 2016 at 20:19 (8 year ago)
    Hi team!

    We have the following problem with logancee theme:

    When I log in with my user and password, the slider stops work...

    Try it:
    User: a@a.com
    Password: 123456

    Could you please help me?

    Thanks in advance!

  • Customer

    Posted by: yame, Oct 7, 2016 at 03:28 (8 year ago)

    Hi santofruto,

    Thanks for your contacting with support service.
    Could you please provide us your website back end? We would like to check on your site then will give you the solution.

    Thanks and Looking forwards to getting back your reply soon.
    Yame
  • Customer

    Posted by: santofruto, Oct 7, 2016 at 20:08 (8 year ago)

    Hi Yame!

    Of course, please find the information below.

    Thanks!
  • Manager

    Posted by: yame, Oct 10, 2016 at 03:23 (8 year ago)

    Thank you.
    My coder is checking your site and I will notice you when I get the feedback from him.
    Regards,
  • Customer

    Posted by: santofruto, Oct 10, 2016 at 21:43 (8 year ago)

    Thanks!

    BR.
  • Manager

    Posted by: yame, Oct 13, 2016 at 08:07 (8 year ago)

    Could you please provide us the permission to access to Advanced Parameters >> Performance?
    We need to check there to find the error in your code lines.

    Yame
  • Customer

    Posted by: santofruto, Oct 13, 2016 at 22:06 (8 year ago)

    Hi Yame,

    It's done! Try now.

    BR
  • Customer

    Posted by: yame, Oct 17, 2016 at 07:24 (8 year ago)

    Thank you.
    My coder is trying to find the reason why it causes the bug here.
    Please be patient to wait for us. I will inform you when I get the feedback from him.

    Regards,
  • Customer

    Posted by: santofruto, Oct 17, 2016 at 21:46 (8 year ago)

    Ok Yame,

    Thank you!

    BR,
  • Customer

    Posted by: yame, Oct 24, 2016 at 03:44 (8 year ago)

    Hi mate,

    I apologize for delay support. My coder has checked carefully your site and he could not find the reason why
    He said that normally, he just turns on ""Smart cache" for JavaScript code" then the issue will be solved.
    However your site is really weird. Data is compressed into one file (pls check the attachment below) and it is difficult to check. Could you please somehow to unzip that file?

    Thank you.
    Yame
  • Manager

    Posted by: yame, Oct 31, 2016 at 03:51 (8 year ago)

    Hi mate,

    How is your site now?
    Do you need any assistance from support service?
    If not, we will close this ticket. Please contact again with us when you have any problems,

    Regards,
    Yame

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