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  • Customer

    Adding to cart not working when using friendly URL

    Posted by: gsadomski Oct 4, 2016 at 18:42 (8 year ago)
    I am receiving an error:

    Impossible to add the product to the cart.
    textStatus: 'parsererror'
    errorThrown: 'SyntaxError: Unexpected token < in JSON at position 0'
    responseText:

    without friendly URL cart is working
  • Customer

    Posted by: yame, Oct 5, 2016 at 03:21 (8 year ago)

    Hi gsadomski,

    Thanks for your contacting with support service.
    Could you please provide us your website back end account? We would like to check on your site first then give you the solution.

    Regards,
    Yame
  • Customer

    Posted by: gsadomski, Oct 5, 2016 at 16:14 (8 year ago)

    Data provided.
  • Customer

    Posted by: yame, Oct 6, 2016 at 01:37 (8 year ago)

    We checked in your site. It might because you turn on Intelligent cache for JavaScript during your configuration for your site so it saved automatically all the errors before. We turn off, turn on again and clear cache for you. Now it works well.
    Please check again your problems.

    If you issue still persists, please contact again with us.
    Regards,
    Yame
  • Customer

    Posted by: gsadomski, Oct 6, 2016 at 12:04 (8 year ago)

    Sorry but its not working. I switched to unfriendly URL few days ago and everything was working. Now I switched to friendy URL and cannot add anything to cart. Disabling cache for JS is not helping. The issue persists. Log on my backoffice and store now and check.
  • Customer

    Posted by: yame, Oct 7, 2016 at 08:08 (8 year ago)

    We checked on our demo site and we did not meet the same with yours.
    Could you please provide us your FTP? We will try on code.
    Remember to BACKUP both your database + source code before sending us.

    Regards,
  • Customer

    Posted by: gsadomski, Oct 7, 2016 at 21:50 (8 year ago)

    Data provided.
  • Manager

    Posted by: yame, Oct 10, 2016 at 03:22 (8 year ago)

    Thank you. My coder is checking your site.
    I will notice you when I get the strong feedback from him.
    Regards,
  • Customer

    Posted by: yame, Oct 13, 2016 at 08:38 (8 year ago)

    Hi mate,

    Please check again your FTP account. It seems that this account is not correct one. I mean this is not for your site that you want us to configure.
    Could you please provide the correct one?

    Thank you,
  • Customer

    Posted by: gsadomski, Oct 14, 2016 at 16:57 (8 year ago)

    The FTP account is correct. Please check the folder I wrote you about - there is a source of the site on boutique template.
  • Manager

    Posted by: yame, Oct 17, 2016 at 07:58 (8 year ago)

    OK mate.
    Let my coder check it then I will inform you when I get any feed back from him.

    Yame
  • Customer

    Posted by: gsadomski, Oct 23, 2016 at 18:13 (8 year ago)

    And...?
  • Admin

    Posted by: james, Oct 25, 2016 at 14:37 (8 year ago)

    Dear,

    I am really so sorry for delay. I will talk with my support to see what happened and why she did not reply to you... Pls give me one extra day. It is night here.

    Many thanks for your patience!
    Regard!
  • Customer

    Posted by: yame, Oct 26, 2016 at 02:10 (8 year ago)

    Hi mate.

    I got the feed back from my coder.
    He had the explanation:
    1. About your FTP account: When he accessed to FTP, he could not find out the folder testuj
    It showed a notice that:
    [08:31:50] [R] CWD domains/besmartdesign.pl/public_html/testuj
    [08:31:51] [R] 550 domains/besmartdesign.pl/public_html/testuj: No such file or directory

    2. When he checked your Domain Store, you put the link is: testuj.besmartdesign.pl
    However, this link is not available without adding .../pl/ (http://testuj.besmartdesign.pl/pl/) when going to homepage. Even when you go to your back end link site, the page has same problem. Please by somehow, configure your site to make sure that it has the same link.

    Regards,
    Yame
  • Customer

    Posted by: gsadomski, Oct 26, 2016 at 18:36 (8 year ago)

    The problem was caused by URL of the page that you described in point 2. When I set it correctly, admin and page without any sufix loading - the issue with adding to chart on friendly URL - gone :)

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