HomeSupport systemWordPressBoutiqueDuplicate "dibs" template needs to be reviewed
  • Customer

    Duplicate "dibs" template needs to be reviewed

    Posted by: stnandre Oct 1, 2016 at 18:26 (8 year ago)
    Duplication of PayPal button under the cart and also appears on the home page when.a item is in the cart. PayPal button only to appear on the cart page. In addition all contents of the website are being displayed on google in pages. The theme has broken up in parts. Please assist asap. Thank you
  • Customer

    Posted by: Kazim Vu, Oct 3, 2016 at 03:53 (8 year ago)

    Hi stnandre,
    We checked your site and got the same problems as you mentioned. We can not enter your backend. Could you please re-send us your admin login + FTP account via 'secret information'? We would like to check directly on your site then show you how to solve your problem.
    Thank you very much!
  • Customer

    Posted by: stnandre, Oct 5, 2016 at 13:58 (8 year ago)

    http://snauvault.com/wp-login.php?redirect_to=http%3A%2F%2Fsnauvault.com%2Fwp-admin%2F&reauth=1
  • Customer

    Posted by: Kazim Vu, Oct 6, 2016 at 03:45 (8 year ago)

    Hi stnandre,
    Our developers want your FTP account (domain, user, password, port numbers). Please send us that info via secret information. We will check and help you remove it.
    Thank you!
  • Customer

    Posted by: Kazim Vu, Oct 6, 2016 at 03:59 (8 year ago)

    Hi stnandre,
    Please update the latest theme version (now the theme version v.1.1.4). And also you should install the child theme.
    Please do it and let us know your results.
    Thank you!
  • Customer

    Posted by: stnandre, Oct 7, 2016 at 15:27 (8 year ago)

    Good Morning,

    Can you please update the latest version (v.1.1.4). In addition, Please install the child theme. As I paid recently for you to install the demo and theme to the site. Please advise if possible

    Respectfully.
  • Customer

    Posted by: Kazim Vu, Oct 10, 2016 at 10:18 (8 year ago)

    Hi stnandre,
    We got your intention. You have any change in the main theme yet? If you do not have any change, we will help you update theme and install child theme. Please let us know. We will help you.
    Look forward to getting your reply!
  • Customer

    Posted by: stnandre, Oct 10, 2016 at 22:06 (8 year ago)

    Hello
    I made minor changes nothing major just added the logo and one additional photo to the slider photos.My product pages are still unpublished as I am still working on it. Can you please do the update and also it states I need to update the visual composer I am not certain if that is in the theme. Will this update impact my paypal and shipping options? If so I will wait until you are complete to make any modifications to them. Please advise. Thank you
  • Customer

    Posted by: stnandre, Oct 11, 2016 at 12:51 (8 year ago)

    In addition can you please advise what is the child theme. I want to keep the current theme that has been installed is this an addition to that theme or will this theme change the whole look of my current theme? Thank you
  • Customer

    Posted by: stnandre, Oct 12, 2016 at 23:09 (8 year ago)

    Hello,
    Can you please give a status on my previous request. I have not received any notification if any changes have been made. Thank you
  • Customer

    Posted by: stnandre, Oct 12, 2016 at 23:09 (8 year ago)

    Hello,
    Can you please give a status on my previous request. I have not received any notification if any changes have been made. Thank you
  • Customer

    Posted by: stnandre, Oct 12, 2016 at 23:50 (8 year ago)

    And I also want to add I did do a ssl to secure the website. Thank you
  • Customer

    Posted by: Kazim Vu, Oct 14, 2016 at 03:26 (8 year ago)

    Hi stnandre,
    We installed the latest theme version + Child theme on your site. Please check it
  • Customer

    Posted by: Kazim Vu, Oct 14, 2016 at 03:27 (8 year ago)

    About the child theme: You should install the child theme, because when you have any change in your site (change color, functions,..) you can change in the child theme (NOTE: Do not change in the main theme). you can update the main theme in future without being affected.
  • Customer

    Posted by: Kazim Vu, Oct 14, 2016 at 03:36 (8 year ago)

    Please do not update the Visual Composer and Slider Revolution Plugin. It can be updated when you update theme version.
  • Customer

    Posted by: Kazim Vu, Oct 14, 2016 at 03:38 (8 year ago)

    and to secure the website with ssl, you need contact to your host provider, they will help you.
    Thanks for your patient!
  • Customer

    Posted by: stnandre, Oct 14, 2016 at 18:18 (8 year ago)

    My apologies does my PayPal and shipping need to be reinstalled as well? Where you able to test it to see if it is still duplicated?
  • Customer

    Posted by: Kazim Vu, Oct 17, 2016 at 03:52 (8 year ago)

    Hi stnandre,
    It is caused by Paypal for Woocommerce plugin. It may be incompatible with our theme. If you want to use this plugin, you need to customize by yourself or use our customized service because we do not support for the customize work. However you can use paypal payment method in Woocommerce plugin. (Please enter the Dashboard, choose Woocommerce>> Setings>> choose Shipping and Checkout Tabs,)
    If you have other question, please contact us.
    Thank you!
  • Customer

    Posted by: stnandre, Oct 17, 2016 at 22:48 (8 year ago)

    Can you please advise what plugin from would be compatible outside of PayPal standard to use with theme. Which PayPal do you suggest we use or please advise which plugin does the theme support. Thank you
  • Customer

    Posted by: Kazim Vu, Oct 18, 2016 at 09:16 (8 year ago)

    Hi stnandre,
    As we mentioned above customers can use PayPal payment method in Woocommerce. Please enter the Dashboard, choose Woocommerce>> Setings>> choose and configure the Shipping and Checkout Tabs and follow the instructions on the screen.
    Hope it useful for you. If you have any question, please contact us. We will help you.
    Thank you
  • Customer

    Posted by: stnandre, Oct 14, 2016 at 18:22 (8 year ago)

    In addition does my ssl and any of the modifications I made previously to the update still active. My ssl was already installed. Can you please clarify if I should be making all changes through the the child theme only. I wasn't clear. Thank you kindly
  • Customer

    Posted by: Kazim Vu, Oct 17, 2016 at 04:01 (8 year ago)

    Hi stnandre,
    That means, when you customize your site, you should customize in the child theme. Because when we release patches on the theme, you can download and install without affecting your site. That is the reason you should install the child theme.
    Thank you!

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