HomeSupport systemWordPressBoutiqueCheckout page is disabled
  • Customer

    Checkout page is disabled

    Posted by: dkofoed Sep 29, 2016 at 05:48 (8 year ago)
    When I go to the checkout page and start filling out address information, the payment options become disabled. They are initially enabled when first entering the page, but seem to disable after filling out a field or two. I've installed the Stripe payment gateway plug-in ... is there something incompatible there? See attachment.

    checkout-57ecab11e42fa.png
  • Customer

    Posted by: Kazim Vu, Sep 29, 2016 at 06:51 (8 year ago)

    Hi dkofoed,
    We got your question. Yes, there may be cause. Please deactivate this plugin and let us know your result. If it's still there, please send us your admin login via secret information. We would like to check directly and show you how to solve this problem.
    Thank you!
  • Customer

    Posted by: dkofoed, Sep 29, 2016 at 07:22 (8 year ago)

    Same issue after I deactivated that plug-in.
  • Customer

    Posted by: dkofoed, Sep 30, 2016 at 04:46 (8 year ago)

    Any idea what's going on?
  • Customer

    Posted by: Kazim Vu, Sep 30, 2016 at 06:30 (8 year ago)

    Hi dkofoed,
    Our developers are checking your issue, we will answer you soon when we get the results from theme.
    Thanks for your patient!
  • Customer

    Posted by: dkofoed, Sep 30, 2016 at 15:17 (8 year ago)

    Thanks. Please ensure that if the developers are logging into the site that they keep the "Coming soon mode" plug-in activated.
  • Customer

    Posted by: dkofoed, Oct 1, 2016 at 05:19 (8 year ago)

    Any updates? We need this functionality soon.
  • Customer

    Posted by: Kazim Vu, Oct 1, 2016 at 09:12 (8 year ago)

    Hi dkofoed,
    We got your issue. Because you set Base local for British Columbia (see attachment screenshot). It can be the cause. Please enter the correct information about the region British Columbia (including address, phone number, post code,...). Please try it and let us know your result.
    Thank you!
  • Customer

    Posted by: dkofoed, Oct 2, 2016 at 00:38 (8 year ago)

    I'm not sure i understand - where do I enter the correct information? In that drop down the only option is to select a province (British Columbia) - what else do I need to do?
  • Customer

    Posted by: Kazim Vu, Oct 3, 2016 at 10:16 (8 year ago)

    Hi dkofoed,
    You need to enter the details and exactly address, phone numbers, post code, ... in British Columbia region. We do not know that place so when we enter phone numbers and post codes then that button is disabled.
    Thank you!

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