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  • Customer

    Issues

    Posted by: Breeahn Sep 27, 2016 at 03:27 (8 year ago)
    Could you please help me with a few things

    1. I would like to reduce the space between my header and the start page. e.g. on the home page the logo/nav is up the top them there is a big white space then the image starts.

    2. In the Newsletter section (on the home page) the spot where you put you are meant to email in is not there. How do I make this appear

    3. On the bottom of each page there is a 'Leave a reply' section, how do I remove this.

    Thank you
  • Customer

    Posted by: Breeahn, Sep 27, 2016 at 08:59 (8 year ago)

    4. I can't edit the footer - could you please help.
  • Customer

    Posted by: Kazim Vu, Sep 27, 2016 at 17:23 (8 year ago)

    Hi Breeahn,
    Please let us know what's the database which install in your theme? (If you enable demo 15, you need to install content.xml in boutique2 folder)
  • Customer

    Posted by: Kazim Vu, Sep 27, 2016 at 17:46 (8 year ago)

    Hi Breeahn,
    We got your issues. Please do as the attachment file and let us know your results.
    If you have any questions, please contact us.
    Thank you!
  • Customer

    Posted by: Breeahn, Sep 27, 2016 at 22:40 (8 year ago)

    Thanks for that document - I followed all your instructions but am still having some issues. Could you please look at my site.

    1. I would like to reduce the space between my header and the start page. = I tried what you said but it didn't have any effect.

    2. In the Newsletter section (on the home page) the spot where you put you are meant to email in is not there. = The box appeared but does not look right. Not enough space to write

    3. On the bottom of each page there is a 'Leave a reply' section, how do I remove this. = This worked thanks

    4. I can't edit the footer - could you please help. = I can now edit the footer but I would like to load in footer 3 - the one with the light background and logo on the left side. When I try and load this in it doesn't work - a black one comes in with text all over the place - Could you please load in footer 3 and I will be able to edit it from there.

    Thank you
  • Customer

    Posted by: Kazim Vu, Sep 28, 2016 at 09:40 (8 year ago)

    Hi Breeahn
    Please do as the attachment file and let us know your results.
    About Newsletter section: We will discuss with our developers and we will answer you later.
    If you have any questions, please contact us.
    Thank you!
  • Customer

    Posted by: Breeahn, Sep 28, 2016 at 22:41 (8 year ago)

    You have just sent me the same instructions. I have tried this and it doesn't work as per my last comment. Could you please fix these errors as soon as possible.

    I also want the logo half the size it is now but when I load it in it never goes to the size of the file I create, how do I edit the size of the logo.
  • Customer

    Posted by: Kazim Vu, Sep 29, 2016 at 04:13 (8 year ago)

    Hi Breeahn
    We are sorry. I have attached the wrong file. Please do as the attachment file and let us know your results.
    About Newsletter section issue: We not yet receive a response from developers. We will answer you later.
    Thank you!

  • Customer

    Posted by: Breeahn, Sep 30, 2016 at 00:58 (8 year ago)

    I can't get the header to look right, there is way to much white space. I want the logo to be small and line up with the nav. So that the image starts right under the nav with an very small white space. Can you please do this for me. Nothing i try works.

    Can you please use a clear/shape version of the logo not the blurry ones.

    thanks
  • Customer

    Posted by: Kazim Vu, Sep 30, 2016 at 07:56 (8 year ago)

    Hi Breeahn
    About header and logo issues, we fixed directly on your site. Please check it. How about NEWSLETTER form on the footer section? We think you should remove it. Please let us know, we will help you.
    Thank you!
  • Customer

    Posted by: Breeahn, Oct 2, 2016 at 22:54 (8 year ago)

    Hi Kazim,

    Thanks for looking at the issues, could you please look at the below

    1. The newsletter section on the home page still doesn't look right - the text doesn't line up.

    2. Shop section - Im reading through your documentation and trying to edit the shop page. Your instruction say to go to Woocommerce and then 'General, Shop Page, Single Product etc' I don't have any of these pages. Can you put them in.

    3. The header looks much better but I can't get the logo to look crisp. I have created a number of different logos but only the large dimension ones come in crisp the small logo (the size I have in now) always looks a little blurry. I'm really happy with the size of the logo I have now. How do I make it appear clear and not blurry?

    Thank you
  • Customer

    Posted by: Kazim Vu, Oct 3, 2016 at 06:55 (8 year ago)

    Hi Breeahn
    - Issue newsletter: We fixed directly on your site (See at the Dashboard>>Boutique>>Theme Options>>Custom JS/CSS) and let us know your intention.
    - Issue Shop section: Please enter the Dashboard>>Boutique>>Theme Options>>Woocommerce (see attachment screenshot.)
    - Issue logo: We are very sorry. We are not a designer, so we can not help you much in this case. You need to design by yourself or use the designed service, they will help you.
    If you have any question, please contact us. We will help you.
    Thank you!
  • Customer

    Posted by: Breeahn, Oct 3, 2016 at 21:51 (8 year ago)

    - Newsletter - Thank you can you do one more thing - Could you please add a bit of space in between the white box and the start of 'Your email address'. So it matches the spacing at the end of box and the 'p' from 'up'

    - How do I remove the search icon from the top right. thank you
  • Customer

    Posted by: Breeahn, Oct 3, 2016 at 22:01 (8 year ago)

    Also how do i remove the wheel like icon in the top right menu?
  • Customer

    Posted by: Breeahn, Oct 4, 2016 at 00:09 (8 year ago)

    Hi Kazim,

    - About page - I would like the image to go full width just like the home page.

    Thanks
  • Customer

    Posted by: Breeahn, Oct 4, 2016 at 00:24 (8 year ago)

    Contact Form - I would like to add the contact for you have on your Contact page to my contact page

    Thanks
  • Customer

    Posted by: Breeahn, Oct 4, 2016 at 00:43 (8 year ago)

    Please ignore the '- About page - I would like the image to go full width just like the home page. ' question i worked it out.
  • Customer

    Posted by: Kazim Vu, Oct 4, 2016 at 14:59 (8 year ago)

    Hi Breeahn,
    We fixed directly on your site. All issues solved. Please check it and let us know your intention.
    Thank you.
  • Customer

    Posted by: Breeahn, Oct 11, 2016 at 04:17 (8 year ago)

    Hi thanks for fixing all the issues, It looking great.

    I have managed to get an image behind the email section on my home page. I have no idea how I did it and I can't work out a way to remove it. I would like the grey background I have specified and not the image.

    Could you please remove this image for me.

    Thanks
  • Customer

    Posted by: Breeahn, Oct 11, 2016 at 22:01 (8 year ago)

    Hi how do I or can you please remove the items in the attached image from my shop page.

    - I don't want the breadcrumb
    - I also don't want the search soft of items as I only have one product.

    Thank
  • Customer

    Posted by: Kazim Vu, Oct 13, 2016 at 10:52 (8 year ago)

    Hi Breeahn,
    We fixed directly on your site, Please check it and let us know.
    About the last issue. Do you want to remove it(see attachment screenshot)? Please let us know, we will help you.
    Thank you!
  • Customer

    Posted by: Breeahn, Oct 13, 2016 at 22:04 (8 year ago)

    Hi Kazim,

    Thank you for fixing it and yes I would like to remove what you have highlighted in your screenshot.
  • Customer

    Posted by: Kazim Vu, Oct 14, 2016 at 08:45 (8 year ago)

    Hi Breeahn,
    To remove it. You need edit the functions.php file at >>public_html>>wp-content>>themes>>kute-boutique>>functions.php and enter these codes in the end of page:
    remove_action('woocommerce_before_shop_loop','kutetheme_ovic_shop_top_control',1);
    We removed it. Please check it and let us know your intention.
    Thank you!
  • Customer

    Posted by: Breeahn, Oct 18, 2016 at 02:39 (8 year ago)

    Hi Kazim, thanks for fixing that!

    On my 'about' page, the image looks good on my computer but when its on a bigger screen our heads get chopped off and on a mobile you can't see any people.
    How do I change this so it scales like the images on the home page do?

    Also on the mobile site the top of my logo gets cut off. How can I or can you fix this please Thank you.
  • Customer

    Posted by: Kazim Vu, Oct 19, 2016 at 04:15 (8 year ago)

    Hi Breeahn,
    We checked your site and got the same problem as you mentioned. We need help from our developers. We will answer you soon when we get the result from them.
    Thanks for your patient!
  • Customer

    Posted by: Kazim Vu, Oct 20, 2016 at 01:59 (8 year ago)

    Hi Breeahn,
    - Issue About page: Because that image is background that why it displays full page. You should remove the Custom Heading short code and you and add a Single Image shortcode there.
    - Logo issue: We fixed directly on your site. Please check it and let us know.

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