HomeSupport systemWordPressBoutiqueUpload error
  • Customer

    Upload error

    Posted by: Breeahn Sep 23, 2016 at 02:04 (8 year ago)
    What exactly am I meant to be uploading to wordpress.

    When I try and upload kute-boutique-v1.1.3

    I get this error - The uploaded file exceeds the upload_max_filesize directive in php.ini.

    What do I do to fix this. I would like to upload the full site and the demo stuff.
  • Customer

    Posted by: Kazim Vu, Sep 23, 2016 at 02:37 (8 year ago)

    Hi Breeahn,
    We got your issue. About this case, you need to contact your hosting provider, they will help to increase the 'maximum file upload size' (in the php.ini file). If you have any questions, please contact us. We will help you.
    Thank you.
    Have a nice day!
  • Customer

    Posted by: Breeahn, Sep 23, 2016 at 04:34 (8 year ago)


    hi i contacted my host and they fixed that problem but now my website won't work at all below is the error. i can't even log into wordpress

    Fatal error: Class 'VcShortcodeAutoloader' not found in /home8/anikycom/public_html/wp-content/plugins/boutique-toolkit/js_composer/shortcodes/tabs.php on line 105
  • Customer

    Posted by: Kazim Vu, Sep 23, 2016 at 07:51 (8 year ago)

    Hi Breeahn,
    We are installing demo 1. Please wait....
    NOTE: Please DO NOT post much tickets, it's made hard for us to manage all of the queries within this forum, hope you understand us. For easier way, you can list all your questions in a document file and attach it there, we will answer you as soon as possible.
    We will close all the other ticket and reply you follow this ticket.
    Many thanks.
  • Customer

    Posted by: Breeahn, Sep 23, 2016 at 08:21 (8 year ago)

    Hi sorry about the 2 tickets, you sent this Hi Breeahn
    We can not connect with your FTP account. Can you delete all and re-install it? (create a new database and install wordpress wordpress only). We will help you install Boutique theme.
    Look forward to getting your reply!
    Kazim Vu.

    I don't know how to delete, I have tried today to remove all the themes and start again but can't get it to work. Are you able to help with this?
  • Customer

    Posted by: Breeahn, Sep 23, 2016 at 08:26 (8 year ago)

    If you are installing a demo would you mind doing number 2 home page please.
  • Customer

    Posted by: Kazim Vu, Sep 23, 2016 at 08:54 (8 year ago)

    Hi Breeahn
    But we can not connect with your FTP account. Please check it again and let us know. Could you send us your Cpanel account also? where we can create database and install the Boutique theme.
    Thank you!
  • Customer

    Posted by: Breeahn, Sep 23, 2016 at 09:12 (8 year ago)

    See Secret info
  • Customer

    Posted by: Kazim Vu, Sep 23, 2016 at 17:53 (8 year ago)

    Hi Breeahn,
    It works. We sent your info via email. Please check it and let us know your intentions
    Thank you!
  • Customer

    Posted by: Breeahn, Sep 23, 2016 at 21:20 (8 year ago)

    Hi thank you it's great! Where do I find documentation support for this theme.

    I would also like to load in the 'about' page from your demo site. How do I do that.
  • Customer

    Posted by: Kazim Vu, Sep 26, 2016 at 07:13 (8 year ago)

    Hi Breeahn,
    When you purchased our theme, we provided you 1 package includes: Theme, sample data, revolution, some plugins and documentation. Please check it.
    "About" page issue: You need to create a new page and you some short code to build it.

    Thank you!

  • Customer

    Posted by: Breeahn, Sep 24, 2016 at 04:00 (8 year ago)

    Thanks for your help,

    Could you please load in a few more pages please.
    - About
    - Contact

    - Can you change the slider on the home page to the one on your home 5. Or how do I do it.

    - Can you show me how to make images on a page go the full width to match the home 5 slider. I would like the 3 images (cake, your inspiration, your photography) to span right across the page. So no white on each side.

    - Is there a way I can link my instagram so my latest post display on the home page.

    - In your blog section, when i hover over the image white lines appear. I would like this to happen to other images on the home page e.g. cake image. How do i do this.

    I really appreciate you help.
  • Customer

    Posted by: Breeahn, Sep 24, 2016 at 04:13 (8 year ago)

    I'm finding it difficult to use this site with no documentation. I have been trying to do the footer and i can't get that to work either
    Can you please help

    I would like to have in the footer - Light background - grey icons
    Left - Address/Contact details
    Middle - Newsletter
    Right - Flollow us

    Thanks
  • Customer

    Posted by: Breeahn, Sep 24, 2016 at 04:39 (8 year ago)

    I thought I would explain what I am after as it seems really difficult to change and add things. (this may just be me) I have built about 5 websites from themes so I know a bit but never had any trouble like this. So i really appreciate you help.

    What I am after is a really basic site very similar to the one below.
    https://thebeachpeople.com.au/

    I only need a few pages
    Home Shop Blog About Contact

    I am only selling one item a book. (in the future I hope to sell more but that won't be for a while)


    Also when i make a change and press update, then view the page the update doesn't appear. I have noticed now that it will appear a few hours later. how do i change this so it appears instantly.

    Thanks for your help.
  • Customer

    Posted by: Breeahn, Sep 24, 2016 at 04:39 (8 year ago)

    I thought I would explain what I am after as it seems really difficult to change and add things. (this may just be me) I have built about 5 websites from themes so I know a bit but never had any trouble like this. So i really appreciate you help.

    What I am after is a really basic site very similar to the one below.
    https://thebeachpeople.com.au/

    I only need a few pages
    Home Shop Blog About Contact

    I am only selling one item a book. (in the future I hope to sell more but that won't be for a while)


    Also when i make a change and press update, then view the page the update doesn't appear. I have noticed now that it will appear a few hours later. how do i change this so it appears instantly.

    Thanks for your help.
  • Customer

    Posted by: Breeahn, Sep 26, 2016 at 22:38 (8 year ago)

    Thank you I have now found the documentation and have a better understanding.

    Can you please do me a favour I have switched to home 19 but can't get it looking even close to your demo. Some menu on the side has appeared.
    http://aniky.com.au/1277-2/
    I also want this to be the home page - front page how do i change that.

    Would you mind setting it up like the demo and then I should be good. thanks
  • Customer

    Posted by: Kazim Vu, Sep 27, 2016 at 01:31 (8 year ago)

    Hi Breeahn,
    We got your intention. To install home19, you need to import the content.xml, widgets.wie, revolution.zip at Sample Data>>boutique2 folder. Please do as our documentation and let us know if you get problems.
    - About your issues above, do you need our help?
    Thank you.
  • Customer

    Posted by: Breeahn, Sep 27, 2016 at 01:23 (8 year ago)

    Please ignore previous questions I fixed the problems
  • Customer

    Posted by: Kazim Vu, Sep 27, 2016 at 01:34 (8 year ago)

    Ok, we will close this ticket. If you have other question, please create a new ticket.
    Thank you.
    Have a nice day!

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