HomeSupport systemWordPressKuteShopOOPS! THAT PAGE CAN’T BE FOUND.
  • Customer

    OOPS! THAT PAGE CAN’T BE FOUND.

    Posted by: goldenboy7 Sep 18, 2016 at 22:45 (8 year ago)
    Dear Sir / Madam

    When I try login to my account at this UL:
    https://joolga.com/my-account/
    it show me error "OOPS! THAT PAGE CAN’T BE FOUND."
    Could you please help me!

    https://joolga.com/my-account/

    login-57df191e1a967.jpg
  • Customer

    Posted by: goldenboy7, Sep 19, 2016 at 01:08 (8 year ago)

    Also other page like
    https://joolga.com/checkout/
    https://joolga.com/card/

    not working
  • Customer

    Posted by: Kazim Vu, Sep 19, 2016 at 02:24 (8 year ago)

    Hi goldenboy7,
    We checked your site and got the same problems as you mentioned. Please do as our guide in the attachment file and let us know your results.
    - About update latest theme version issue: By default, when you update the latest theme version, it will not lose data. Do you install the child's-theme? Do you have any change on the main theme (customize something on main theme)? If you customized on the main theme, it will be changed when you update the new version.

    NOTE: You posted too much tickets, it's made hard for us to manage all of the queries within this forum, hope you understand us. For easier way, you can list all your questions in a document file and attach it there, we will answer you as soon as possible.
    We will close all the other ticket and reply you follow this ticket.
    Many thanks.

  • Customer

    Posted by: goldenboy7, Sep 19, 2016 at 11:32 (8 year ago)

    Dear Kazim
    I checked all settings and update theme to the last version but it not working.
    Please help me

    regards
  • Customer

    Posted by: Kazim Vu, Sep 20, 2016 at 00:38 (8 year ago)

    Hi goldenboy7,
    We are very sorry when hearing that. Could you please send us your admin login + FTP account (domain, user, password, port numbers) via 'secret information'? We would like to check directly on your site then show you how to solve your problem.
    Look forward to getting your reply!
  • Customer

    Posted by: goldenboy7, Sep 25, 2016 at 23:59 (8 year ago)

    Dear
    I restored back up and then Update to the last version and it is OK now.
    and I have other problem now, and I like ask you for change my Item Purchase Code, because some one stolen or clone my site.
    and you can see here :
    https://www.ishop.one/

    I send official letter to https://www.geniushost.in/ for stop and remove clone of my website, but the just remove my ticket .
    please help me

    Regards
  • Customer

    Posted by: Kazim Vu, Sep 26, 2016 at 10:57 (8 year ago)

    Hi goldenboy7,
    We got your issue. Could you send us your info, which used to purchase code in our support system?
    Thank you!
  • Customer

    Posted by: goldenboy7, Sep 27, 2016 at 12:07 (8 year ago)


    Item Purchase Code: a93f908c-ff23-4869-bd43-1bde3c255ff7

    Purchase Date: 2016-06-08 23:32:50 UTC
  • Customer

    Posted by: Kazim Vu, Sep 28, 2016 at 01:26 (8 year ago)

    Hi goldenboy7
    Could you send us your email, it uses to purchase code on support system?
    Thank you!
  • Customer

    Posted by: goldenboy7, Sep 28, 2016 at 16:47 (8 year ago)

    Dear Kazim

    ghhd_kh2003@yahoo.com
    Also when I click button for add item to basket as you can see in attached file it is take long time and nothing happen, please help me.

    Thank you for your time,
    I am looking forward to hearing from you
    Regards
  • Customer

    Posted by: Kazim Vu, Sep 29, 2016 at 03:45 (8 year ago)

    Hi goldenboy7,
    We recently discussed with the boss about your problem. We are very sorry that we can not help much in this case. We can not change the Item Purchase Code for you(because it is generated by the system). You should change your password in themeforest.net. Someone, who will not be able to download the theme update in the future.
    Thank you!
  • Customer

    Posted by: goldenboy7, Sep 29, 2016 at 22:38 (8 year ago)

    Thank you for your help

    I try reinstall my Wordpress again and when I try activate the plugin KutethemeToolkit it show error
    Plugin could not be activated because it triggered a fatal error.
    Parse error: syntax error, unexpected T_FUNCTION in /wp-content/plugins/kutetheme-toolkit/kutetheme-toolkit.php on line 137

    Please help me

    Regards
  • Customer

    Posted by: Kazim Vu, Sep 30, 2016 at 01:47 (8 year ago)

    Hi goldenboy7,
    We got your issues, Could you please send us your admin login + FTP account (domain, user, password, port numbers) via 'secret information'? We would like to check directly on your site then show you how to solve your problem.
    Thank you very much!
  • Customer

    Posted by: goldenboy7, Sep 30, 2016 at 17:41 (8 year ago)

    Dear Kazim

    Basically, I had really bad experience give other people access to admin login and FTP account. I can give you full permission on Team Viewer please let me know when and what time is OK for you.

    I just reinstall wordpress and upload kuteshop theme then install recommended plugin, on document of kuteshop and as you can see when I try active KutethemeToolkit it show error.

    Thank you for your time
    I am looking forward to hearing from you,
    Regards
  • Customer

    Posted by: goldenboy7, Oct 1, 2016 at 00:58 (8 year ago)

    problem fixed
  • Customer

    Posted by: goldenboy7, Oct 1, 2016 at 00:56 (8 year ago)

    Dear

    when I try import Demo content filename.xml it display error:
    Failed to import Media “product”
    Failed to import Media “digital”
    Failed to import Media “electronic”
    Failed to import Media “fashion”
    Failed to import Media “furniture”
    Failed to import Media “sports”
    Failed to import Media “banner”
    Failed to import Media “banner2”
    Failed to import Media “banner”
    Failed to import Media “banner-botom1”
    Failed to import Media “banner-botom1”
    Failed to import Media “banner3”
    Failed to import Media “blog”
    Failed to import Media “megamenu”
    Failed to import Media “megamenu2”
    Failed to import Media “trademark-dhl”
    Failed to import Media “trademark-ems”
    Failed to import Media “trademark-fe”
    Failed to import Media “trademark-mc”
    Failed to import Media “trademark-qiwi”
    Failed to import Media “trademark-ups”
    Failed to import Media “trademark-visa”
    Failed to import Media “trademark-wm”
    Failed to import Media “trademark-wu”
    Failed to import Media “s1”
    Failed to import Media “s2”
    Failed to import Media “s3”
    Failed to import Media “s4”

    Please help me !

    Regards
  • Customer

    Posted by: Kazim Vu, Oct 3, 2016 at 02:51 (8 year ago)

    Hi goldenboy7,
    We are very sorry for delay reply because we do not work at the weekend, hope you understand for us. Could you please send us your admin login + FTP account (domain, user, password, port numbers) via 'secret information'? We would like to check directly on your site then show you how to solve your problem. ( We can not help you if you do not give us these info. Please trust us)
    Look forward to getting your reply!
    Kazim Vu!
  • Customer

    Posted by: oanhtran1804, Oct 10, 2016 at 09:09 (8 year ago)

    Hi goldenboy7,
    How are you? I saw you have the same problem with me about fail to import media. I would like to know if there is any solution? If there is not fix yet, i hope we can contact each other if one of us find out solution for this issue. Looking to hear from you soon. Cheer!
  • Customer

    Posted by: goldenboy7, Oct 10, 2016 at 19:38 (8 year ago)

    Dear oanhtran
    I think problem about fail to import media because it try to download file from
    http://kutethemes.net/sample-data/kuteshop/option1
    but this URL not available.
    I just use my old backup and then upgrade to new version.

    Thank you for your time,
    Regards
    Hamid
  • Customer

    Posted by: Kazim Vu, Oct 11, 2016 at 21:44 (8 year ago)

    Hi goldenboy7,
    How is your site? If you need our help, please contact us. We will help you.
    Thank you and have a nice day!
  • Customer

    Posted by: goldenboy7, Oct 11, 2016 at 22:15 (8 year ago)

    Hi Kazim

    Thank you, my site is OK
    I try improve security of site hopefully it be finish soon,

    All the best
  • Customer

    Posted by: Kazim Vu, Oct 11, 2016 at 22:51 (8 year ago)

    Hi goldenboy7,
    Kool. We will close this ticket. If you have other question, please open a new ticket. We will help you.
    Thank you and have a nice day

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