HomeSupport systemWordPressKuteShopSingle product page broken by mega menu
  • Customer

    Single product page broken by mega menu

    Posted by: master75 Sep 18, 2016 at 21:18 (8 year ago)
    Dear Support,
    I made some mega menus on vertical menu. All works fine but when enabled mega menu on the last vertical menu category (called "personal Style", see image 1), the single product page broke (see image 2: the vertical menu is broken). I used list products shortcode to build some mega menus. The iusse is due ONLY to the last category on vertical menu and cause I used list product shortcode: with text only on mega menu there is no iusse.
    Now I have disabled the last category mega menu on vertical menu and there is no iusse.
    Can you check please? Thx in advance, best regards.

    images-57df04a552e6a.zip
  • Customer

    Posted by: Kazim Vu, Sep 19, 2016 at 07:33 (8 year ago)

    Hi master75,
    We checked your site and got the same problems as you mentioned. We need help from our developers. So Could you send us your FTP account (domain, user, passwords, port numbers) via secret information? We would like to check directly your issues.
    Thank you!
  • Customer

    Posted by: master75, Sep 19, 2016 at 11:43 (8 year ago)

    Ok, I send you the FTP account informations... thank you.
  • Customer

    Posted by: Kazim Vu, Sep 20, 2016 at 00:44 (8 year ago)

    Hi master75,
    We got your info. Our developers will check your issue and let you know as soon as possible.
    If you have any questions, please contact us.
    Have a nice day!
  • Customer

    Posted by: Kazim Vu, Sep 21, 2016 at 03:20 (8 year ago)

    Hi master75,
    Your issue has been fixed, pls re-check on your site. In case your issue still persists, pls contact to us asap.
    If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website http://themeforest.net/downloads. It's really very worth with us.
    Sincerely,
    Kazim Vu.
  • Customer

    Posted by: master75, Sep 21, 2016 at 11:11 (8 year ago)

    Thank you very much, it seems to works well now.

    Cause I have a multisite installation (so I will have other subdomains theme settings) and for future theme upgrades also, I must know:
    1) will the iusse be fixed in the next theme update?
    2) If not, can I know how to fix the iusse so I can fix by myself in the future or in other multisite subdomains theme settings?
    Thank you in advance.
  • Customer

    Posted by: Kazim Vu, Sep 22, 2016 at 01:55 (8 year ago)

    Hi master75,
    Because we fixed directly on the child theme, so you can update the main theme (NOTE: Please DO NOT update or remove the child theme)

    NOTE: You posted too much tickets, it's made hard for us to manage all of the queries within this forum, hope you understand us. For easier way, you can list all your questions in a document file and attach it there, we will answer you as soon as possible.
    We will close all the other ticket and reply you follow this ticket.
    Many thanks.

  • Customer

    Posted by: Kazim Vu, Sep 22, 2016 at 02:16 (8 year ago)

    Hi master75,
    Wait...
    Please do not update the main theme. Because you have not install the child theme. Our developers fixed directly on your main theme.
    You need to install the child theme and our developers will help you fix it.
  • Customer

    Posted by: Kazim Vu, Sep 22, 2016 at 02:26 (8 year ago)

    Hi master75,
    Please provide us full permission to login your backend also.
    Look forward to getting your reply!
  • Customer

    Posted by: Kazim Vu, Sep 22, 2016 at 07:06 (8 year ago)

    Hi master75,
    - About Categories tab products sorting issue: You can not products sorting in the homepage. Because you choose Products sorting in Shop page (see attachment screenshot)
    - About Reviews stars issue: We need help from our developers. We will answer you as soon as possible when we get the results from them.
    Thank you!
  • Customer

    Posted by: master75, Sep 22, 2016 at 13:51 (8 year ago)

    Oh, sorry for many tickets, I wrongly thought it was better for you.

    1- I give you secret information for wordpress superadmin backend.
    2- About wrong sorting I mean section tab settings of categories tab (see attached image 1). As you can see in image 2, the products are not in descending order based on the price...
    3- About stars: ok I will wait, thx.
  • Customer

    Posted by: master75, Sep 22, 2016 at 13:56 (8 year ago)

    Sorry, I forgot images...here you can find them
  • Customer

    Posted by: Kazim Vu, Sep 23, 2016 at 02:00 (8 year ago)

    Hi master75,
    We still can not install the child theme on your site. Please install the child-theme by yourself and let us know. We will help you about the Mega menu vertical.
    - About Review star and wrong sorting issues: We need help from our developers, so we will answer you soon when we get the results from them.
    Thank you!
  • Customer

    Posted by: Kazim Vu, Sep 23, 2016 at 02:00 (8 year ago)

    Hi master75,
    We still can not install the child theme on your site. Please install the child-theme by yourself and let us know. We will help you about the Mega menu vertical.
    - About Review star and wrong sorting issues: We need help from our developers, so we will answer you soon when we get the results from them.
    Thank you!
  • Customer

    Posted by: master75, Sep 23, 2016 at 11:40 (8 year ago)

    Hi Kazim,

    1- Mega Menu Vertical: I have installed child theme... waiting for instructions
    2- Wrong Sorting Iusse: ok, I wait
    3- Stars Review: ok I wait

  • Customer

    Posted by: Kazim Vu, Sep 26, 2016 at 03:13 (8 year ago)

    Hi master75,
    We are very sorry for delay reply because we do not work at the weekend, hope you understand for us.
    About Star Reviews issue: We fixed directly on your site. Please check it and let us know your intentions.
    and About Mega menu vertical on child theme, we will check and show you the results as soon as possible.
    Thank you!
  • Customer

    Posted by: master75, Sep 26, 2016 at 18:50 (8 year ago)

    Thank you very much, now stars review seems to work well.
    I wait for last fix (wrong sorting).
    I kindly ask you to give me all 3 iusse fixes, so I can put them in the child theme files and I can upgrade kutetheme or install again in my multisite wordpress.
    Thanks again, best regards.
  • Customer

    Posted by: Kazim Vu, Sep 27, 2016 at 09:00 (8 year ago)

    Hi master75,
    - About wrong sorting issue: We check your site and see that you've changed. We no longer see the Special tab.(see attachment screenshot). Please let us know.
    Thank you!
  • Customer

    Posted by: master75, Sep 27, 2016 at 14:44 (8 year ago)

    Hi Kazim, you have to look at "specials" in HOME PAGE under BOOKS categories tab shortcode (see attachment screenshot).
    The descending price sorting doesn't work.
  • Customer

    Posted by: Kazim Vu, Sep 28, 2016 at 17:23 (8 year ago)

    Hi master75,
    We got your info. Our developers are checking your issue. We will answer you when we get the result from them.
    Thanks for your patient!
  • Customer

    Posted by: master75, Sep 29, 2016 at 14:19 (8 year ago)

    Hi Kazim, it seems that your developers have solved all iusses and upgraded child theme.
    Can you confirm it and give me green light to upgrade theme?
    Thank you!
  • Customer

    Posted by: Kazim Vu, Sep 30, 2016 at 02:18 (8 year ago)

    Hi master75,
    Our developers fixed directly on your site. We will update this issue in the next time.
    If you have any question, please contact us.
    Thank you.
    Have a nice day!
  • Customer

    Posted by: master75, Sep 30, 2016 at 12:48 (8 year ago)

    Hi Kazim, today I updated kuteshop theme to 1.5.4 version and I have still iusse with stars rating review system ( check: http://fatelook.com/product/the-secret-language-of-relationships/ ).
    Can you please fix it in the child theme so I have no more iusse in the next future?
    Thank you, best regards.
  • Customer

    Posted by: Kazim Vu, Oct 1, 2016 at 02:56 (8 year ago)

    Hi master75,
    We are sorry about this. We will help you fix it.
    Thanks for your patient!
  • Customer

    Posted by: master75, Oct 5, 2016 at 12:24 (8 year ago)

    Hi Kazim, I see that my child theme is not been updated still, can you fix in my child theme the stars rating review system iusse?
    Or give me code and instructions so i can fix by myself.
    Thank you, have a nice day.
  • Customer

    Posted by: Kazim Vu, Oct 6, 2016 at 06:39 (8 year ago)

    Hi master75,
    Our developers fixed directly on your site. Please check it and let us know your intention.
    If you have other question, please contact us. We will help you.
    Thank you!
  • Customer

    Posted by: master75, Oct 13, 2016 at 00:08 (8 year ago)

    Thank you for help, now it seems there are no more iusses.
    Best regards.
  • Customer

    Posted by: master75, Nov 29, 2016 at 20:44 (8 year ago)

    Hi, sorry Kazim to contact you again but, every time I update the theme, I have the stars review system iusse (check at: http://fatelook.com/product/the-secret-language-of-relationships/).
    Please I ask you to tell me how to fix it by myself cause I can't contact you every time I update theme and then my 6 months support time is ending...
    Thank you very much, best regards.
  • Customer

    Posted by: master75, Nov 30, 2016 at 02:20 (8 year ago)

    I realized that, after last theme update, there is again price sorting iusse too: I think you fixed it by adding some code on functions.php of the child theme....but now that code doesn't work anymore. Can you check please?
    Thank you again, ciao.
  • Customer

    Posted by: Kazim Vu, Dec 1, 2016 at 04:23 (8 year ago)

    Hi master75,
    We are sorry when hearing that. Our developers will check and help you fix it. You can contact us via skype itsonla to get direct support.
    If you have other questions, please contact us. We will help you.
    Thanks you!
  • Customer

    Posted by: Kazim Vu, Dec 1, 2016 at 10:23 (8 year ago)

    We fixed for rating issue. Please check it.
    http://fatelook.com/product/the-secret-language-of-relationships/
    About this issue, we will update our theme in the next time.
  • Customer

    Posted by: master75, Dec 2, 2016 at 02:09 (8 year ago)

    Thank you very much for your support and quick fix about star rating iusse, now it works again.

    So last iusse is for price sorting (see attachment): when you click "special" it doesn't order by sale price anymore...
  • Customer

    Posted by: Kazim Vu, Dec 2, 2016 at 08:49 (8 year ago)

    Hi master75,
    We could not login your backend to check it. The cause by your host, you can see the attachment screenshot. It lost connection.
  • Customer

    Posted by: Kazim Vu, Dec 2, 2016 at 09:03 (8 year ago)

    About sorting in some tab, please enter the dashboard choose Pages>>your Home - Front page and click on edit section tab (see th attachment screenshot). Products sorted by ID that's why you can not sort in the font page

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