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  • Customer

    How do I Add "Read More" tag on Product pages

    Posted by: kelechi824 Sep 18, 2016 at 08:32 (8 year ago)
    Please how do I add a read more tag in the product page, see screenshot in the "Secret Information" area. The "read more" tag in the wordpress editor only works for blog posts and pages and not in the actual product description and product short description editor. Please i need this to work as the content added in the product short description area is pushing the "Add to Cart" button downwards too much. I want "Add to Cart" button to always be visible above content without scrolling down.

    My second problem is that there is always a huge space in the product page when I add 2 or more images in the "product image gallery". This happens more often when I view the product page with Mozilla Firefox. I added a detailed description also in the screenshot in the secret information area. Thank you.
  • Customer

    Posted by: Kazim Vu, Sep 19, 2016 at 03:40 (8 year ago)

    Hi kelechi824,
    We need help from our developers. Could you send us your FTP account (domain, port numbers, user, password) via secret information?
    We would like to check and help you solve these issues.
    Look forward to getting your reply!
  • Customer

    Posted by: kelechi824, Sep 19, 2016 at 07:39 (8 year ago)

    Hello Kazim, thank you for your response. I have added the FTP account information in the secret information area as you instructed. Please after the solution is provided, if is self explanatory and can be added and explained in a word document for my future use, I will really appreciate that a lot.Thanks a bunch.
  • Customer

    Posted by: Kazim Vu, Sep 19, 2016 at 09:07 (8 year ago)

    Hi kelechi824,
    We got your info. Our developers will check and let you know the results as soon as possible.
    Thank you!
  • Customer

    Posted by: kelechi824, Sep 19, 2016 at 21:13 (8 year ago)

    Ok. Looking forward to it. Thank you
  • Customer

    Posted by: Kazim Vu, Sep 21, 2016 at 01:16 (8 year ago)

    Hi kelechi824,
    - About Read more in the short description section: Because this is a brief description of the products so you can not setting the read more tag in this section. To do follow your intention, you need to customize by yourself or contact to our CUSTOMIZED SERVICES. They will help you.
    - About the space in the product page issue: Our developers said that the size of the images's thumbnail is too big (you set 600x600), so this may be the cause. Please resize it and let us know if it still appears.
    Thank you.
  • Customer

    Posted by: kelechi824, Sep 22, 2016 at 02:08 (8 year ago)

    Ok thank you. I will contact the customized services. But please tell me, for this type of "read more" project, what is the range of price (or estimates) for these types of customized service? Secondly, concerning the product page issue, upon further investigation, i found out that it is the YITH WooCommerce Zoom Magnifier plugin that is causing this spacing issue. I deactivated the plugin and the space was removed but now I have no zoom in capabilities on my product images. By the way i tried reducing the size of the image like you recommended and the spacing problem was still there. Is there any product image zoom in plugin you can recommend that gives good zoom in features that won't cause that space problem on the product page? Thank you
  • Customer

    Posted by: Kazim Vu, Sep 22, 2016 at 08:18 (8 year ago)

    Hi kelechi824
    - About "read more" project: Please contact to our admin. Here is his email: hoangdinhduc@gmail.com
    - About space issue: Our developers will check and show you how to solve this problem as soon as possible.
    Thanks for your patient!
  • Customer

    Posted by: kelechi824, Sep 29, 2016 at 01:14 (8 year ago)

    Hello, still no update?
  • Customer

    Posted by: Kazim Vu, Sep 29, 2016 at 10:08 (8 year ago)

    Hi kelechi824
    - About space issue: We check your site and see that it works.(see attachment screenshot). Please let us know your issues. We will help you.
    Thank you!
  • Customer

    Posted by: kelechi824, Sep 29, 2016 at 11:41 (8 year ago)

    Hello, I figured the space issue out. It is the YITH WooCommerce Zoom Magnifier plugin that is causing the spacing issue. Now the only issue is the "Read More" issue on the product page. I emailed, hoangdinhduc@gmail.com about it and still haven't heard back.
  • Customer

    Posted by: Kazim Vu, Oct 1, 2016 at 09:39 (8 year ago)

    Hi kelechi824,
    How is your issue? Did he respond to you yet ?
  • Customer

    Posted by: kelechi824, Oct 2, 2016 at 11:25 (8 year ago)

    No he hasn't.
  • Customer

    Posted by: Kazim Vu, Oct 3, 2016 at 08:38 (8 year ago)

    Hi kelechi824,
    Perhaps he was too busy, so he has not replied to you. Please try again.
    If you have other questions, please contact us.
    Thank you!
  • Customer

    Posted by: kelechi824, Oct 5, 2016 at 19:23 (8 year ago)

    I already sent him a message. So are you suggesting I resend the same email again?
  • Customer

    Posted by: Kazim Vu, Oct 6, 2016 at 07:27 (8 year ago)

    Hi kelechi824,
    We have discussed with the coder about this problem. They said it is difficult to customize it because they did not know the exactly location of letters "Read more" in short description tag. We are really very sorry, we can not help you much in this case.
    If you have other question, please contact us. We will help you.
    Thanks for your patient!

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