Kutethemes

Customer

Upload Theme Error

Posted by: Karyalo Sep 14, 2016 at 19:01 (8 year ago)

why when I upload the wordpress theme, the result is "Unpacking the package ...

Installing the theme ...

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

please help in order to be used

Upload-theme-error-57d99e91a7918.jpg

Customer

Posted by: yame, Sep 15, 2016 at 10:23 (8 year ago)

Dear Karyalo,

I have just checked your screenshot and see that: you setup-ed the Luckyshop for wordpress theme and you are submitting your ticket in HTML Template. It is not correct.
This is the Luckyshop - Wordpress link https://themeforest.net/item/luckyshop-multipurpose-woocommerce-wordpress-theme/16642564?s_rank=4
You can go here to download and please submit ticket in wordpress.

If you have any questions, do not hesitate to reply to me
Thanks,
Yame
Customer

Posted by: Karyalo, Sep 17, 2016 at 03:39 (8 year ago)

Dear Yame

OMG, so I was wrong in buying theme ???
if I could cancel his previous HTML theme and buy wordpress theme.
if I may know, this HTML theme CMS support for what?
Customer

Posted by: yame, Sep 17, 2016 at 10:09 (8 year ago)

Ok mate. You can buy wordpress theme then please provide the purchase code of Wordpress theme to this email address: kutethemes@gmail.com
Our admin will check and confirm for you.
Besides, please submit a refund request for HTML version.

For any queries please feel free to contact us.
Sincerely,
Yame
Admin

Posted by: james, Sep 20, 2016 at 04:05 (8 year ago)

Hi,

You can buy the WordPress version here: https://themeforest.net/item/luckyshop-multipurpose-woocommerce-wordpress-theme/16642564
Customer

Posted by: Karyalo, Sep 20, 2016 at 13:59 (8 year ago)

Ok thank you very much Yame. :)
so I had to buy wordpress theme first, then I ask for refund to email: kutethemes@gmail.com or what?
sorry I do not understand your intentions.
please guide me ^_^
Customer

Posted by: yame, Sep 21, 2016 at 02:38 (8 year ago)

You can buy Wordpress theme then please go to that email address to provide the purchase code of Wordpress theme after buying again. My admin will check the email and confirm for your ordering.
Then please submit a ticket on HTML template like this to request the refund for the wrong template that you bought.

Regards.
Customer

Posted by: Karyalo, Sep 22, 2016 at 17:30 (8 year ago)

HI Yame

I have sent an email to: kutethemes@gmail.com based on advice from you.
The following purchase code of Wordpress theme:
Purchase code: e673781c-83f8-44fa-8aa1-33aabd1c92c7

therefore, please refund the purchase HTML theme that I've done before

Thanks
Manager

Posted by: yame, Sep 23, 2016 at 02:19 (8 year ago)

Ok mate. My admin - Mr.Jim - has replied for you already. Please check your mail and contact to him.
Yame
Customer

Posted by: Karyalo, Sep 30, 2016 at 18:11 (8 year ago)

Hi Yame,

I'am Edgar, nice to e-meet you.
earlier was my colleague replied to this conversation, Angga.

Let me jump in to this conversation (because I already discuss with Angga earlier)

We're expecting you guys to do a refund (give the credit back; not by refunding by a voucher) to Angga's payment source (paypal) since the theme (that mistakenly purchased by Angga) will not be used.

I believe that you're doing such a good business with a good wheel. And I also believe that to do a refund is not that hard and will not harm your business (in fact, you're proofing that you're doing a professional business and put a big concern to your customer satisfaction by providing a great after-sales service to your current customer)

since this account is being used by me and Angga, please do reply in my personal email at e.gerriano@gmail.com (also cc on Angga's email at zuliangga.leo@gmail.com)

Look forward to hear any positive feedback from you at the soonest

Regards,

Edgar Gerriano
Customer

Posted by: yame, Oct 3, 2016 at 04:25 (8 year ago)

Hi Edgar Gerriano,

Thank you so much for your great commend about our service.You can contact directly with my admin to exchange all your problems when you change your purchasing via the email address that you provided your new Purchase code :)
He will be the person whom help your to buy the new template successfully.
In addition, please DO NOT post your Purchase code in public. We will remove that for you to make sure that your template always will be safe.

Regards,
Yame
Customer

Posted by: Karyalo, Oct 11, 2016 at 17:04 (8 year ago)

Hi Yame,

thanks for your feedback.
how to contact directly to your admin? by creating a new ticket?

look forward to hear any feedback from you at the soonest
Customer

Posted by: yame, Oct 13, 2016 at 03:57 (8 year ago)

Please leave your requirement to this email address: kutethemes@gmail.com
My admin will check and exchange with you.

Regards,
Yame
Customer

Posted by: Karyalo, Oct 16, 2016 at 06:10 (8 year ago)

I already sent the email, will be thankful if you could kindly help to accelerate the feedback

thanks!
Customer

Posted by: yame, Oct 17, 2016 at 02:01 (8 year ago)

Ok mate.
I do hope that you would spend a little time to go here http://themeforest.net/downloads then rate me a good review + 5 stars please. It's really very worth with me.

Best regards,
Yame

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