HomeSupport systemPrestashopLondon StarsDouble discount on Item product
  • Customer

    Double discount on Item product

    Posted by: Kondividi Sep 8, 2016 at 09:22 (8 year ago)
    Good Morning,
    we have a problem with calculating the discount on the single product.
    If u connect to www.almercatinoshopping.com and try to buy an item u'll see a price, before add it to the shop, and a different price after.
    It seems to calculate the discount twice but after u add it the price is correct..
    We checked the prestashop information and settings but everything is ok..could u please help us to solve the problem?!
    Wainting for your reply asap.
    Thanks
    Branimir Nestorov
  • Customer

    Posted by: yame, Sep 9, 2016 at 03:21 (8 year ago)

    Hi mate.

    Thank you for contacting with support service.
    We checked your site and it's really weird. We will send this issue to our coder and he will check again.
    Please be patient to wait for us.

    Regards.
    Yame
  • Customer

    Posted by: Kondividi, Sep 9, 2016 at 06:36 (8 year ago)

    Thank you for your reply...I'll wait for a feed back from your coder..

    Please help us to solve the problem asap because the e-commerce is online!

    Best Regards,

    Branimir
  • Manager

    Posted by: yame, Sep 12, 2016 at 04:38 (8 year ago)

    Ok mate. we will try to give you the solution soon.
    Thanks for your patience.
    Regards.
    Yame
  • Customer

    Posted by: Kondividi, Sep 21, 2016 at 16:49 (8 year ago)

    Hi Yame,
    u have any feed back for the issue?
    Thanks
  • Customer

    Posted by: yame, Sep 28, 2016 at 08:49 (8 year ago)

    Hi mate,

    I apologize for reply late. My coder has checked carefully your issue with the product named CHIARINI BOLOGNA. He said that this is caused by Prestashop. Just because the core data that Prestashop provide is wrong and we just configure the theme based on that. Especially this is happening with only this product. We checked the others, and we did not meet the same problem.
    Please contact to Prestashop to get the best support. I hope that they will help you to solve this issue.

    Regards.
    Yame

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