HomeSupport systemPrestashopSuperShop Slider on the mobile version is not ...
  • Customer

    Slider on the mobile version is not resposive

    Posted by: danferboc Aug 29, 2016 at 23:49 (8 year ago)
    Hello,

    The slider on the mobile version (iPhone5) is not responsive.

    Can you please help to fix that, so the images shows property?

    Thanks

    Daniel Bocanegra
  • Customer

    Posted by: yame, Aug 30, 2016 at 03:54 (8 year ago)

    Hi mate.

    Thanks for your contacting with support service.
    We checked you site already. You should go to Slides Image for your website, then put "Show on mobile"
    (Please open this attached screenshot below).

    If you are satisfied with us support, would you please spend a little time to give us a good review + 5 stars on website http://themeforest.net/downloads. It will be the encouragement for us to do this job

    Regards.
    Yame
  • Customer

    Posted by: danferboc, Aug 30, 2016 at 05:56 (8 year ago)

    Hi Yame,

    Thanks for your prompt response. The slider was already activated on mobiles.The problem is that the picture is not showing properly on mobiles, it has a wrong scale on mobiles.

    Also the lateral grey background I used to have, at the left of the vertical menu, and to the right of the slider, has just disappeared.

    If you scroll down the website on a desktop, the slider is moving down..

    Can you please check?

    Thanks

    Daniel Bocanegra

  • Customer

    Posted by: yame, Aug 30, 2016 at 07:21 (8 year ago)

    - 2 your issues (the picture is not showing properly on mobiles + slider is moving down when scrolling) ==> I will send to my coder and he will help you to check it. Could you please provide us your FTP account? And remember, back up all your database and source code before sending.

    - About "the grey background": When I checked your site, I saw that you changed the color in the file (...themes/supershop/css/global.css). Your current background color is #FFF
    Please open the attached file below to understand and correct your setting.

    We will inform you when our coder gives us the reply.
    Regards.
    Yame
  • Customer

    Posted by: danferboc, Sep 5, 2016 at 20:01 (8 year ago)

    Hi Yame

    Dou you have any answer from your coder?

    Thank you,

    Daniel Bocanegra
  • Manager

    Posted by: yame, Sep 6, 2016 at 02:48 (8 year ago)

    Hi Daniel Bocanegra,

    I am still looking forwards to getting back your providing FTP account. Please give us then my coder will check your site.

    Thank you.
    Yame
  • Customer

    Posted by: danferboc, Sep 6, 2016 at 18:23 (8 year ago)

    Hi Yame:

    Please find below the credentials for the FTP on the secret field.

    Regards,

    Daniel Bocanegra


  • Manager

    Posted by: yame, Sep 7, 2016 at 07:10 (8 year ago)

    Thank you. My coder will check and give you the solution as quickly as possible.
    Regards.
    Yame
  • Customer

    Posted by: danferboc, Sep 12, 2016 at 20:47 (8 year ago)

    Hello,

    Do you have any reply from your coder? It´s been a while and my webpage is still having issues.

    Regards,

    Daniel
  • Customer

    Posted by: yame, Sep 13, 2016 at 08:57 (8 year ago)

    My coder has checked your site and he saw that your structures are weird with ours. Have you customized any files for your site?
    If so, your issue belongs to customized work and we are sorry that we do not support for this.
    Could you please contact with customized services to get the best solution for your issue.
    Base on this link to go to customized services: http://support.ovicsoft.com/services/customized

    For any queries please feel free to contact us.
    Sincerely,
    Yame
  • Customer

    Posted by: danferboc, Sep 15, 2016 at 04:12 (8 year ago)

    Hello Yame.

    I have customized many CSS files, after I posted the issue with the slider, and they were not related. e.g.: product description colors.

    On August 29 I posted my first issue on this post, regarding the unresposive slider in mobiles.

    After your answer on August 30th, I found the issues with the slider (slider is moving down when scrolling).

    This means that the person from your team edit some parameters with that result.

    It is not fair that I have to pay for a fix, for an issue that someone from your team caused. The customized services, requires a payment from me.

    This is also related with the template. Please find a way to fix this. I already paid 6 more months of service.

    Regards,

    Daniel Bocanegra
  • Customer

    Posted by: yame, Sep 15, 2016 at 07:40 (8 year ago)

    Dear Daniel Bocanegra,

    We must emphasize that we have not visited your Cpnel yet. Our coder has just chekced the code in front - end and found differences in the structure of the slider. He told me to inform you so.

    Currently we are not able to access your Cpnel, you may have to change. Can you provide us with your account is not? We will help you examine the issue.

    We are looking to getting back your reply soon.
    Yame
  • Customer

    Posted by: danferboc, Sep 15, 2016 at 21:11 (8 year ago)

    Hi Yame,

    Please find the Cpanel information on the secret field.

    Thanks in advance,

    Daniel Bocanegra
  • Manager

    Posted by: yame, Sep 16, 2016 at 04:08 (8 year ago)

    Excuse me, mate. I still cannot access to. It is loading and says this message :(
    pls see the attachment below.
  • Customer

    Posted by: danferboc, Sep 16, 2016 at 22:15 (8 year ago)

    Hi Yame:

    The link is working from my pc.

    Please also try from:

    https://my.a2hosting.com/

    and then click, login

    Thanks

    Daniel Bocanegra
  • Customer

    Posted by: yame, Sep 17, 2016 at 01:29 (8 year ago)

    Hi mate.

    Our coder has configured for your problems. Could you please check your site again.

    If your issues still persist, please contact with us.

    Regards.
    Yame
  • Customer

    Posted by: danferboc, Sep 19, 2016 at 17:50 (8 year ago)

    Hi Yame,

    The slider issue on the webpage and mobile devices was fixed!

    Thank you so much for your prompt response!

    Regards,

    Daniel
  • Customer

    Posted by: yame, Sep 20, 2016 at 01:04 (8 year ago)

    I will be grateful if your issue is solved, Could you go here: http://themeforest.net/downloads then rate me a good review + 5 stars please? It's really very worth with me.
    Thank you very much!
    Yame

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